Grays Reviews 1.129

I could not work out how to talk to someone. The phone prompts were fine but did not resolve my issue

The auction process went well. However, when I visited onsite to complete payment and pickup my truck the day after the auction finished I was informed of an ownership dispute so the auction was cancelled. Surely Grays’ up front ownership validation processes prior to purchase should have surfaced this prior to the auction.

The website is easy to use the pictures form part of the description so it’s easy to make your own informed views. The Dandenong site was easy to navigate and staff were polite and helpful

I won an auction on Friday 20 March. . Over a week later I have not heard a word about shipping.
I am now unsure whether I have been scammed or it was a legitimate buy.

The online bidding was easy and staff was great when picking up the new vehicle

Wine never arrived, waste of money.
Australia post said they couldn’t leave it, and I was home waiting but heard nothing.
Now it’s at a depot I can’t get to.
They won’t redeliver.
Don't buy unless they find another delivery company.

Great service thanks

The item was delivered promptly and the package and handling fee was not applied. This is my first purchase for quite awhile. I was once a regular bidder, but the package and handling fee was too high compared to other companies I purchase from. If I buy one bottle I don't expect to pay a flat fee of over twenty dollars for it to be delivered.

The service provided by staff members were great, they were very helpful and friendly.
However it has been over two weeks now and still didn’t receive the payment from the sale of vehicle.
Very poor service in that regards

Website gets non responsive at times..preferences and filters drop out or don't register..for an online auction this app is somewhat not very user friendly..one would think it could have been done better.

Auction bid price just so far from real price, so easy to calculate all charges into bid price - took to long to get my goods

I recently trusted grays to sell my car all was well auction ended $2700 happy with the result i was informed the buyer refused to pay ,auction number 2 sold again $3200 again buyer didn’t pay .car been with them now nearly 3 months according to grays sales under $5000 automatic from registered Credit card but nothing Grays couldn’t care less ,i was going to take car back but was informed if i do that i will be charged for 2 months storage obviously not worth it i mentioned it sounds like a scam to make cars seem defective when there constantly readvertised .never the less third auction $1400 to which they had the cheek to then charge $610 in fees and commission on a car they allowed to be devalued.Im not convinced this isn’t fraud within Grays or a third party syndicate but either way don’t trust them selling your car unless its knackered or your not bothered .made a complaint to Grays but they couldn’t care less

1. the web site needs improvement 1. bidding on multiple items at once is confusing as the bidding display does not show the item NUMBER and contains a countdown timer which is not linked to the actual time remaining on the auction. After winning an auction my account does not show any won items? 2 the building for pick up had no sign to help you ID that this is the correct location and the functionality was a bit confusing. 3. the people were very good and quick.

Kimmy was very helpful from start to finish explained everything throughly. Even when I didn’t understand she explained everything very clearly. Always prompt on phone calls and messages. Can’t thank you enough. 10/10

easy quick transaction for a wine i know

Ive been a customer of Grays for 6 years now ,in that time ive purchased over 30 thousand worth in goods /vehicles. And of recent times dont bother due to there high buyers premiums they must make a killing because recently I sold a generator that was purchased by my friend who had recently passed ,the generator had not come off the trailer and had been polished so it looked better than what it did when it left I decided to sell it through grays ,told not to put on a reserve as uou get better profit from having none and lost over 7 thousand on the original purchase price. They not only charge the buyers a premium they charge the seller as well out of the 3800 o was charged over 900 by grays ,they also shil bid as this item when attempted.to buy the first time was was outbid only to have it back for auction the next week ive seen this many times when bidding on items .Dont waste your time with selling with them or even buying much better off going through market place and dropping the price and still getting more than u ever will with grays .the

The ad clearly states the motor bike starts and runs. It doesn’t start and run at all. I’ve got a mechanic onto it. Changing battery and Plugs no spark. Changing relay. It may need a brand new ecu as it was jumped and shocked and burnt out the ecu. Over $1,500 extra to be spent to have it running. Scammed big time by grays. False advertised as a runner. Lies. Be careful people of grays.

Easy, very competitive price, quick free delivery

The whole entire process from buying to receiving was great. delivery process was extremely quick arrive the next day however it should be added that no information was provided as to the ETA of your item arriving the product which I purchased was delicate and it was wine and it was left in the sun, I think this should be addressed appropriately.