I needed something to cover a 8ft x 8ft sliding door. Possibilities were not plentiful or cheap. But I found Graywind online and the process was easy and far less pricey than my other options. I got... Toon meer
Bedrijf heeft geantwoord
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Have had our motorized shades for 3 years but broke the remote. Bought another one but needed help pairing and programming remote to 5 shades. Called the support number on the website and the agent... Toon meer
The curtains are well made and the motor works well. The app works and does everything I need. Only complaint is that the instructions for setting the remote up could be clearer.
Bedrijf heeft geantwoord
Excellent customer service! I ordered roller shades that rolled the wrong way. They were super supportive of helping understand how to reverse the roll to fix my delimma. When I place a second orde... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Raambekledingwinkel
- Jaloezieënwinkel
- Gordijnwinkel
- Gordijnleverancier en -maker
- Decoratie- en interieurwinkel
- Woonwinkel
Geschreven door het bedrijf
Graywind refines window treatments where innovation meets aesthetics. Beyond decoration and function. Founded in 2016, Graywind was born from a vision to give windows more than function. By blending smart innovation with refined design, our shades shape how light flows and how homes breathe, while harmonizing with furniture and interiors to create a timeless aesthetic. Every piece carries a sensibility that turns living spaces into expressions of intimacy and beauty—because when Light Flows, Life Feels.
Contactgegevens
SUITE 290, 4699 OLD LRONSIDES DRIVE, 95054, SANTA CLARA, Verenigde Staten
- (888) 458-0772
- service@graywind.com
- graywind.com
4,6
Uitstekend
46 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Support for new remote to shades
Have had our motorized shades for 3 years but broke the remote. Bought another one but needed help pairing and programming remote to 5 shades. Called the support number on the website and the agent was awesome!!. I texted pics of the new remote so she could confirm I had one that was compatible and texted me the instructions to set the up/down limit on the shades. She was great. Didn't get her name though. :(
21 april 2026
Review zonder uitnodiging
Excellent product but instructions could be better
The curtains are well made and the motor works well. The app works and does everything I need. Only complaint is that the instructions for setting the remote up could be clearer.
21 april 2026
Antwoord van Graywind
Dear BDM，
Thank you for your feedback！
We’re glad to hear you’re happy with the quality of the curtains, the motor performance, and that the app meets your needs—that means a lot to us.
We also appreciate your comment about the remote setup instructions. That’s very helpful, and we’ll work on making them clearer and easier to follow. If you ever need assistance, our team is always here to guide you step by step.
Thanks again for your support, and we hope to provide you with an even better experience next time!
Best regards
Graywind
I needed something to cover a 8ft x 8ft…Door
I needed something to cover a 8ft x 8ft sliding door. Possibilities were not plentiful or cheap. But I found Graywind online and the process was easy and far less pricey than my other options. I got smart vertical blinds 108" wide and 99" tall. They are controlled with a remote control or your voice. They are perfect. All light, some light or blackout. All by pushing a button. Quality is excellent and setup was a breeze... Will Definitely be back to Graywind!
21 april 2026
Antwoord van Graywind
Dear Snead，
Thank you for such a detailed and thoughtful review!
We’re so glad you found us and that we could provide a more affordable solution for your. It’s great to hear the smart vertical blinds fit perfectly and that you’re enjoying the flexibility of remote and voice control—convenience really makes a difference!
We especially appreciate your kind words about the quality and easy setup. That’s exactly the experience we aim to deliver.
Thanks again for choosing Graywind!
Best regards
Graywind
LOVED IT!!
LOVED IT!!
They checked and re-checked my custom order, which is great because they caught my multiple mistakes. And we loved the finished product.
Reasonably easy to self-install.
9 april 2026
Antwoord van Graywind
Dear Reg，
Thank you so much for your wonderful feedback! We’re really glad our team help catch those details—getting everything just right is always our goal.
It’s great to hear you love the finished product and found the installation reasonably easy as well. If you ever need any assistance, we’re always here to help.
Best regards
Graywind team
Warranty honored
My original blind failed within the warranty time period and I did get a replacement within 3 weeks.
20 april 2026
Antwoord van Graywind
Dear Sally，
Thank you for your feedback and for giving us the opportunity to make things right.
We’re sorry to hear that your original blind experienced an issue, but we’re glad we were able to provide a replacement within the warranty period and get it to you as quickly as possible.
Your patience and understanding are greatly appreciated. If there’s anything more we can do to improve your experience, please don’t hesitate to let us know—we’re always here to help!
Best regards
Graywind team
Pleased with quality and performance
Product received in a timely manner. My installer was impressed with the quality of the product, starting with the packaging. We are very pleased with the fit and operation of our power up/power down shade. In fact we are considering a secoind purchase for another room.
9 april 2026
Antwoord van Graywind
Dear Dennis，
Thank you so much for your kind feedback! It’s great to know the fit and operation of your power up/power down shade met your expectations. We truly appreciate your support and would be happy to assist you with your next purchase for another room!
Best regards
Graywind team
Excellent customer service, quality, and pricing
This is my go-to source for window dressings, thanks to outstanding customer service, quality craftsmanship, and competitive pricing.
20 april 2026
Antwoord van Graywind
Dear my customer,
Thank you so much for your continued trust and support! It’s wonderful to hear that our customer service, craftsmanship, and pricing have met your expectations. Your feedback truly means a lot to us, and we look forward to serving you again.
Best regards
Graywind team
The measurements were precise and it…
The measurements were precise and it works great. This is a completely custom window, it's a half crescent plus another foot or so. They ask for all the right measurements and it fit perfectly.
2 februari 2026
Antwoord van Graywind
Dear Pierce,
Thank you so much for your wonderful feedback! We’re delighted to hear that the measurements were precise and that everything fits perfectly.
It’s great to know our measurement guidance helped ensure a perfect result. We truly appreciate your support and look forward to assisting you again in the future!
Best regards
Graywind team
Excellent customer service
Excellent customer service! I ordered roller shades that rolled the wrong way. They were super supportive of helping understand how to reverse the roll to fix my delimma. When I place a second order, they were able to pull my previous order to be certain that my new order matched the previous one.
8 december 2025
Antwoord van Graywind
Dear Barbie，
Thank you so much for your thoughtful review! We’re really glad we could help you resolve the rolling direction issue and get everything working just right.
It’s also great to hear that your second order matched perfectly with your previous one—that’s exactly the experience we aim to provide. Your support means a lot to us.
Any more question, please contact us freely. Thanks.
Best regards
Graywind team
Good quality blinds (HomeKit…
Good quality blinds (HomeKit compatible) and good service
19 februari 2026
Antwoord van Graywind
Dear Joe,
Thank you for your kind feedback! We’re glad to hear that you’re happy with the quality of the blinds.
It’s also great to know that our service met your expectations. We truly appreciate your support and look forward to serving you again in the future!
Best regards
Graywind team
On time and as per the spec
10 september 2025
Antwoord van Graywind
Dear Priya,
Thank you for your kind feedback. Any further question, please contact us freely. Have a nice day!
Best regards
Graywind team
Looks cheap so i threw it away right…
Looks cheap so i threw it away right away i end up wasting a big money i wont buy chinese product online forever
1 april 2026
Antwoord van Graywind
Dear Kwang，
Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations and that you felt disappointed with the quality.
This is not the experience we want for our customers. We take product quality seriously and will review this internally to understand what may have gone wrong.
If you’re open to it, please reach out to our customer support team（service@graywind.com)—we’d appreciate the opportunity to learn more about your experience and see if we can offer a resolution.
Best regards
Graywind team
The brackets that were given don’t…
The brackets that were given don’t accommodate the solar panels sold to us. Everything else was pretty good so far
15 april 2026
Antwoord van Graywind
Dear Carolina,
Thank you for your feedback, we sincerely apologize for the inconvenience, our support team will contact you by email to assist you with a suitable solution.
Best regards
Graywind team
The Blinds are Excellent Quality
The order was easy to enter and complete. I had a few questions that were answered quickly. Everything arrived and worked great. The shades are excellent quality.
15 april 2026
Antwoord van Graywind
Dear Lou,
Thank you for your kind feedback! We’re glad to hear that the ordering process was smooth and that your questions were answered promptly.
It’s great to know everything arrived in good condition and worked perfectly. We’re especially pleased that you’re happy with the quality of the shades.
We truly appreciate your support and look forward to serving you again!
Best regards
Graywind team
Antwoord van Graywind
Dear Michael，
Thank you so much for your recommendation and kind feedback! We’re thrilled to hear that the product exceeded your expectations.
Your satisfaction means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future!
Best regards
Graywind team
Excellent Product and Customer Service
Excellent customer service and quality product. Specifically, Iris, Customer Service, was most understanding and accommodating.
10 februari 2026
Antwoord van Graywind
Dear John,
Thank you very much for your kind review and support! We’re delighted to hear that you are satisfied with the product quality and our customer service. We’re especially happy to know that Iris was able to assist you in a helpful and accommodating way.
We will be sure to pass your compliments to Iris and the team. Your feedback means a lot to us, and we look forward to serving you again in the future!
Best regards
Graywind team
Quality Product. Great Customer Service/Support
I've ordered about 5 blinds from Graywind thusfar and every order has been perfect. I love the quality of their blinds and their customer service has been responsive and helpful.
7 april 2026
Antwoord van Graywind
Dear Michelle，
Thank you so much for your continued trust and support! We’re truly delighted to hear that every one of your orders has been perfect and that you love the quality of your blinds.
It also means a lot to know our customer service team has been responsive and helpful throughout your experience. We’ll keep working hard to maintain this level of quality and service for you.
We look forward to serving you again on your next order!
Best regards
Graywind team
Had issues with 2 solar panels and…
Had issues with 2 solar panels and customer service was prompt and replaced the solar panels quickly and even followed up if they were working. Great company would shop there again.
13 april 2026
Antwoord van Graywind
Dear Michelle,
Thank you so much for your kind feedback. We are glad to hear that you are satisfied with us. Please contact us freely if you need any more assistance in future.
Best regards
Graywind team
Graywind first order shipped out and…
Graywind first order shipped out and arrived promptly but the panel fabric could be seen through so I sent an email to see what could be done. They replied back with some fabric and colors I like. Up picked a dark gray color , they sent. An email with a very reasonable fee to order the new panels and received the order in 4days. The panel kit is easy to install, everything is well packed and when installed looks amazing and so easy to open and close!
My new home came with vinyl blinds , I will replace with the panel blinds and these panel binds can be installed over the existing blinds which gives me more options for Arizona sun and heat. This order is for a sliding glass door and I didn’t like typical vertical blinds because you have to pull a cord to open and close and a stick to turn to angle them. The panels are opened and closed with ease. Also have a remote controlled option but really don’t need it. I really like the look of the panels, they look modern and clean!
4 april 2026
Antwoord van Graywind
Dear Michael，
Thank you so much for your thoughtful and detailed review! We’re really glad to hear that you’re happy with both the product and our service.
We appreciate your patience regarding the initial fabric issue, and we’re pleased we could quickly provide alternative options that better suited your preference. It’s great to know the new panels arrived promptly and met your expectations.
We’re especially happy to hear that you found the panel kit easy to install and that it works well for your sliding glass door. Your feedback about the modern look and ease of use compared to traditional vertical blinds means a lot to us.
Thank you again for choosing Graywind. We look forward to helping you with the rest of your window treatments in your new home!
Best regards
Graywind team
I bought the battery operated blinds…
I bought the battery operated blinds for my arched window, high above my reach. My blinds are GREAT! Pretty easy for my handyman to install and they work great. And the company answered all my questions right away!
10 april 2026
Antwoord van Graywind
Dear Betty，
Thank you for your nice feedback. Have a nice day!
Best regards
Graywind team
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