I couldn't book online as I had a voucher to redeem, so I phoned. After various experiences I've had lately with other companies, it was great to go through a minimal process before I ended up talkin... Toon meer
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Lees wat reviewers zeggen
Excellent service from staff at Great Rail Journeys. Booked a trip to Norway and Lapland by phone and they were able to give me some really useful advice and options. The follow up confirmation email... Toon meer
Great Rail Journeys delivered a 100% perfect holiday! We have come home bursting with energy and magnificent memories. The tour manager, Sanjay, was world-class—he recognized exactly what we needed, l... Toon meer
Kristen was very attentive to my many questions. She was very patient and knowledgeable about all aspects of the Rocky Mountaineer trip my sister and I were interested in. She also kindly applied all... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
Geschreven door het bedrijf
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
Contactgegevens
4th and 5th Floor, HQ Building, Hudson Quarter, Toft Green, YO1 6JT, York, Verenigd Koninkrijk
- 01904 734 359
- holidays@greatrail.com
- greatrail.com
4,8
Uitstekend
30K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
SPOKE TO SIMON AND EXPLAINED WHAT WE…
SPOKE TO SIMON AND EXPLAINED WHAT WE REQUIRED AND THE COST
DEALT WITH VERY PROFFESIONAL AND FRIENDLY AND HELPED WITH OUR QUESTIONS
NICE GUY
6 oktober 2026
Clear trip details and costings
Clear trip details and costings. also glad that we could use the vouchers from a previous trip that had some issues beyond the control of GRJ who dealt with those issues calmly and professionaly.
8 oktober 2026
On line booking was easy
Booking on line was easy and the hard copy brochure helped us decide which holiday to book.
5 oktober 2026
Aware of need for privacy when giving…
Aware of need for privacy when giving personal details over phone in public space.
Friendly, efficient. Did what they said they would do.
8 oktober 2026
Excellent communication regarding a…
Excellent communication regarding a booked holiday. Speedy responses. Helpful and friendly.
So far - so good.
7 oktober 2026
Brochure was excellent
Brochure was excellent. Response to my query was prompt. Booking was straightforward.
7 oktober 2026
All good so far and no issues.
4 oktober 2026
Easy clear communication
8 oktober 2026
Easy boomking: helpful staff
It was easy to understand the booking process and to follow it through online. When we realised we had forgotten to include our voucher call this was quickly sorted out on the phone
4 oktober 2026
Booking process and saff member was…
Booking process and saff member was very informative, straightforward and friendly.
5 oktober 2026
helpful efficient booking process
6 oktober 2026
We are hoping the trip is guaranteed…
We are hoping the trip is guaranteed shortly, so we can move on with other bookings!
4 oktober 2026
My agent was great!
My agent was informative, personable and knowledgeable. Great customer service!
7 oktober 2026
A Breath of Fresh Air to Work With
Everything in the package was just what we were looking for. After we booked, we had a discrepancy and GRJ promptly reconciled. It's a breath of fresh air to work with someone who is so easy to deal with. Thank you.
7 oktober 2026
Great Rail Journeys delivered a 100%…
Great Rail Journeys delivered a 100% perfect holiday! We have come home bursting with energy and magnificent memories. The tour manager, Sanjay, was world-class—he recognized exactly what we needed, looked after us with absolute grace, and showed us a level of deep kindness we will never forget. Thank you for a majestic trip
17 september 2026
Review zonder uitnodiging
Excellent helpful service when booking…
Excellent helpful service when booking over the phone. A few of our queries were answered as well. First rate! Thank you.
7 oktober 2026
Very helpful booking our trip
They were very helpful booking our trip and answering all our questions
7 oktober 2026
I was emailed about the Christmas trip
I was emailed about the Christmas trip. Once I had checked with my dog sitter, booked. First holiday away at Christmas for 20 years,
3 oktober 2026
I spoke with three different…
I spoke with three different representatives over the course of the booking and each one was genuinely friendly and helpful.
7 oktober 2026
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