Very disappointing experience
No comms on dispatch or delivery. I found my order by chance a week after ordering, sat in a bucket the clearly unused bin cupboard.
I had to query if the size was mislabelled and it was agreed by customer service this was quite possible as when measured, the waist of the medium trousers is significantly larger than the ones I currently own in large. I specifically requested refund of shipping based on this, as per their refund policy.
When I finally got my refund this week, they haven't refunded shipping and I was of course charged VAT on top.








