Greenpower Reviews 77

many thanks to Callum and John for the delivery of Mobility Vehicle. The were very thorough and helpful with instructions. Two very nice friendly people. their help and guidance was very much apprciated.

From Barry Erringron. Burringham

I would like to take this opportunity to say thank you josh ,,

Hi I just bought one today a BL800 please note although the range states 35 miles on a single charge this is not the case if your a big guy like me I weigh 32 stone and I guarantee you your not going to get this range I know this from having a TGA s4 Breeze in the past your going to only get 10miles at the speed limit of 8mph, I know this is not what you want to hear but the bigger you are the more strain it puts on the battery so don't go planning long trips cause you are going to run out of juice also a not to buyers of this model I can't stress this enough get the option to buy hard tires you get a puncture they are hard to push even in free wheel mode also i suggestion that tour get a breakdown insurance cover from the date you purchase it as you nether know when it is going to get delivered. I am currently leasing a powerchair from Motability and I it has its pros and cons you cannot use it well on getting on public transport especially in Manchester due to the seating g arrangement on the Bee network the Metrolink is your best bet but please note that the lifts are very narrow and you might struggle getting in and out on certain stops ie Bury and Heaton Park. and the cons well it costs me £250 a month just to lease it as I have a top model powerchair. another con is now I have purchased my first brand new scooter I have to pay a £250 restocking fee with Motability but hey its done now also currently my chair went in for a parts upgrade and they might have it still for another month before I get it back but the did give me a superior model for a replacement .

Most scooters are road legal they come with a license plate number but this does not have to be visible like it does on a car.

I have been leasing scooters and wheelchairs from Motability for the past 5 years now and the money I have spent I could of bought 5 of the scooters by now so if you can avoid doing what i did save up and buy one outright remember if you go down the Motability route your only leasing it it is nether your even after the 3 year contract.

My mother bought the exact same model ordered in January and she loves it so if I like it I will give it an honest review on YouTube in the near future.

I have been honest to my best knowledge, and I hope this will help you on buying your new Green Power Motability scooter thank you.

Just taken delivery of my zt 500 delivered by Mark who went above and beyond excellent service thank you so much. Now i have had time to use my scooter several
times i find it is a great scooter and i am enjoying it immensely thank you so much Green Power.

Your engineer Andy was very pleasant and very proficient at sorting out my problems. My scooter is now ready to continue operations again. Many thanks, John Haughey

Had a problem with a broken bar on the back of my folding scooter. Callum came out and repaired both rear bars. Very pleasant job completed very quickly.

PLEASE READ ALL REVIEWS BEFORE BUYING FROM THIS COMPANY.

My 93 year old father purchased a new mobility scooter from Green Power Mobility in York, in 2022. To date, he has managed only to clock up a mere 30 miles on it.

The scooter has been unreliable from day one. Each time he has reported a problem Green Power have charged him £120 for a 'service visit', during which they will only inspect the scooter and then they charge a further £120 (plus parts) for a second visit to come back and rectify the issue as the engineer does not carry replacement parts on his van.

Dad has paid in excess of £750 in 'service visits' and parts, to date, and he has now completely lost his confidence to go out on this scooter. The last time he was out, it broke down completely, leaving him stranded and vulnerable.

In the beginning, they also charged my father for service visits, PLUS he had to pay up-front for every part which may conceivably be needed, ahead of the service visit, with the company promising him they would later refund any parts which were not used. Unless customers agree to this then they refuse to service or repair their scooters.

Customer service (Today's call was with their customer service supervisor, Enya ) have repeatedly tried to justify these practices and they have always seemed well versed and defensive in their responses when I have attempted to appeal for a common-sense approach to the issues my father was having.

I assume most customers will be buying their products in good faith, assuming they will be of satisfactory quality. Unfortunately, they simply are not.

Trading Standards have advised me that the above practices are in violation of my father's rights under the Consumer Rights Act 2015, and they will now be taking action to address this issue with Green Power Mobility on his behalf.

Scam company sold me a scotter that doesn't work am going to trading standers am disabled and very vulnerable and was left stranded 13 miles from home am sueing this company id avoid this company like the plague far better companys out there trying to change there name also to green power mobility scooters

Aficiant polite and very helpful. Any advice is always answered. I had a green power engineer come to look at my mobility scooter as i backed into a post and he straightend it and didn't need new part so very honest. His name was callum

great delivery by Andy S showed us everything worked very profesionally even got me a price for uprated seat and wheels. was delivered when they said it would be. i will not hesitate to use greenpower again

I had some concerns with my scooter. One was that I was unable to get access to my batteries. The lock simply would not open. I was getting worried about charging the batteries. Until yesterday when Steve arrived with a cheery smile and the solution. He fixed it.
He was also very helpful in showing me around the scooter. On things I was unsure about. A very informative and a very helpful person.
Thank you Steve you did a great job

I bought a Unique 500 for my elderly mother , she had given up driving but had ridden scooters when I was a child. The retro cool looks sold it to her ! We had to wait a few weeks as they were waiting for a new delivery , but it was worth it ! We got a great deal too.
My mum loved the scooter , but in the winter she barely used it . The battery didn’t appear to be charging , so Greenpower sent the same lovely guy who delivered it to check it over . Turned out there was nothing wrong , a flick of a switch and it’s still 100% as good as the day it was delivered . A really helpful friendly company , I can’t praise them enough ! My mum is delighted and thank you Andy and Dawn !

I treated myself to he new dash pod cabin scooter. I wanted solid tyres so after 3 weeks it arrived only to have a problem with one of the doors so it went back and I was promised a new one. After along wait it arrived but it didn’t have the solid tyres so it went back again and after a lot of phone calls they told me it would arrive by lunch time. At 3pm I tried phoning and was told someone would call me. I’m still waiting, 7 weeks after ordering.

Bought a scooter, it was faulty, gave them a chance to repair it a month after buying it, they did then another 3 faults. Asked for refund they said no and it was a long battle for them to give us a new scooter that arrived faulty. Customer service is terrible and the customer service supervisor thinks way to highly of her self and is a bully trying to intimidate elderly and vulnerable customers. Company needs closing down!

I tried to return my Fastest scooter a few weeks after purchase. It had two miles on the clock, but I was just outside the return period so they wouldn't accept the return. They further stated that as I had registered the scooter with the DVLA as they themselves had told me to they wouldn't accept it. I now tried to sell it privately at a significant loss and now they say the extended warranty I paid for, in excess of £400 is non transferable and non refundable . Total con !!
None of this was explained before purchase. DO NOT DEAL WITH THIS COMPANY.

This company is a scam, they are incompetent and liers they don't know how to run a business and they have incompetent staff
Maintenance is a disaster and they will drag the problem for months or years tell you just give up

Please be careful where you buy your scooter .. am so piss off ...

Get staff that don’t lie to customers advice to anyone buying a green power scooter DONT DONT DONT
YOU WIL BE CHEATED TOLD LIE AFTER LIE
BEST THIG TO DO IS GO SOMEWHERE ELSE YOU WOULD GET BETTER DEAL AT A SCRAP YARDTHEIR SERVICE IS DISGUSTINT ALL THE STAFF TELL LIESAND THEY WILL CHEAT YOU FIRST CHANCE THEY GET they should all be sacked. They are not worth giving a job to anybody looking at green power mobility scooters Save your money and BUY OFF A HONEST COMPANY

Not a overall great experience
Was told my order wasn’t in stock
Then tried to be upsold another one that’s £200 more
Told delivery wouldn’t be for over 3 weeks
Had to cancel my order
Hopefully will actually get my refund
But had to contact bank already

I am disappointed and dissatisfied,I paid 25 September for two tyre and delivery to be delivered in Grantham ,still now no tracking number ..pls I don’t understand all these