GreenThumb Lawn Treatment Service Reviews 

Jamie who is with the Canterbury branch has been coming to me for well over 2 years now and always arrives first thing in the morning because he know I like to get my treatment out the way. He is polite, talkative and does a great job in treating my lawn.

Come regularly and Carry out work needed. Good service and staff helpful and knowledgeable

I've used Greenthumb for around 10 years on two different properties. Their treatment gets results and I've largely been a happy customer. This year they seem to be struggling with resource. At least one treatment has been missed. Contacting customer service has been difficult but they acknowledge they've had resource problems. My request for a proportionate refund has been refused so I'll be going elsewhere.

We've known Wayne for several years.
He's knowledgeable, professional and punctual.
He offers advice as needed and our lawn looks much better than before we started with Green Thumb.
Thank you!!

Hopeless. The local franchise changed 6 months ago. Since then I have not had a single treatment and my enquiries as to why remain completely unanswered. They are advertising 40% off for new customers, but it would seem taking existing business for granted in my area (West Sussex). The people who do the treatment are good in my experience, but the management is wholly inadequate and communication unacceptable. Avoid entering into any agreement would be my advice.

Quick&efficient .Pleasant

The guy that came was excellent but since then trying to communicate has been difficult. We are still awaiting a date for the hard surface treatment and I received 3 mails for 3 treatments when we only asked for 2 treatments .
Lawncare and hard surface treatments. One mail was sent saing confiirmed lawn cutting which is not required. I sent a mail to Customer Service but heard nothing and that was 30th June !RE. Contact Reference 01871606

We had them for 10 years. Everyone comments on the lawn, it’s weed free and a good colour. Staff friendly. Will continue to use them.

Cray is an excellent representative for Greenthumb. Very knowledgeable, well mannered and dedicated to what he does and looking after his customers. Always a pleasure to see him. We are in good hands with Greenthumb!

We paid for 4 treatments on our lawn last year after being assured that they could help revive our small lawn.
We are extremely disappointed, the lawn is still sparse and patchy with weeds. Despite contacting them in March, we have received one email back in April saying that they would get their expert to contact us. We have heard nothing further and our lawn is still looking very unhappy. They did not follow up at all and have left us having spent a lot of money with nothing to show for it. I am disgusted with the service.

The company from first contact showed a deeply professional client facing outlook. From leaving my contact details to having a greenthumb representative visit to do an assessment review each person involved made us feel that we would be in good hands. The greenthumb rep David Gleeson was extremely knowledgeable about the products available. Describing our needs and what options greenthumb which would bring our garden back to how we wished it to be. Well done greenthumb, keep up this approach to your business structure.

Would be nice to have been offered some compensation for works not carried out in accordance with there specifications regard Michael woods

Quick and easy treatment followed by recommendations

We have been customers of Green Thumb for many years, and our local operators Darren and Chris at the Bath branch are as good as ever, but since the company was taken over and reorganised, contacting their office has become almost impossible. Their phone goes unanswered and my resultant email enquiry was responded to about 6 weeks later with an incomplete/inaccurate reply.

If it was not for the excellent service we get from the local team, by now we would b looking elsewhere.

Their HQ needs to get its act together.

GOOD PRODUCT,NICE PEOPLE TO DEAL WITH.WELL PLEASED.

Craig from Green Thumb in Lincolnshire looks after our lawns very well. Would highly recommend him to you!

I would prefer not to give any stars. Our lawn looks appalling. Staff are pleasant but all have different stories. We can't get through to speak to anyone to find out how to make progress. I reached out on Instagram and was promised a review, om our last visit we were promised another review. I'm actually feeling quite angry about the amount of money we have spent and have a dry lawn, dead in many places
About to cancel but feel we need SOMETHING for our considerable investment

Darren Messen [89th branch] has been a regular visitor for many years. Today, he applied Summer Ready and Oasis treatments to our lawns. He is quick and efficient, but he always has a moment or two to discuss any lawn issues or future treatments. He is a true asset and professional member of our local GreenThumb team.

My trust fading fast, your service is a concern, you don’t return calls, then promise too and don’t.
Sorry Alasdair and Dave gave exemplary service now everything has changed and we no longer have a local connection.