As a school party, we regularly visit London and we always see The Lion King. This year we fancied a change. We knew it was busy, but Ross Finbow at Group Line was heaven-sent. He listened, supported... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Theresa Baker is always helpful and this time recommended stage seats to see Arcadia. As she had been herself, it was really good to get her opinion on those seats. The whole of my group thoroughly en... Toon meer
Bedrijf heeft geantwoord
Worked with Ross to book in a large group attending a show and might I say, the service was absolutely amazing! Ross was so easy to work with, answered all of the questions I had very promptly and mad... Toon meer
Bedrijf heeft geantwoord
Our 'Rose Street Theatre Club', based in Wokingham, Berkshire, yesterday took a group of 106 elderly members, in two coaches, to the Savoy Theatre to see Paddington, the Musical. Our group... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Group Line is a multi-award winning, London based ticket agency that has been providing exceptional service and unforgettable experiences for schools for more than 30 years. Group Line is proudly owned and operated by ATG ENTERTAINMENT, the global leader in live entertainment. We offer competitive and exclusive group rates to the best London has to offer.
Contactgegevens
115 Shaftesbury Avenue , WC2H 8AF, London, Verenigd Koninkrijk
- 0207 206 1174 (Option 1)
- help@groupline.com
- groupline.com
5,0
Uitstekend
588 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
After struggling with technical issues…
After struggling with technical issues to make a group booking online. I contacted the booking phone line and had my booking dealt with by Ross. He quickly and amiably sorted it out with very little hassle to me. His charming manner and ability to resolve the issue is a real asset to the company!
7 juli 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you so much for your wonderful review! We're sorry you experienced technical issues with your online booking, but we're delighted to hear that Ross was able to step in and resolve everything quickly and with such ease.
Neil @GroupLine
Thank you to Neil for making my booking for students so simple and easy. An absolute pleasure to deal with.
21 juli 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you for the lovely review
It was amazing
It was amazing. Best customer service ever. I wanted 40 tickets and I kept amending the order. Nothing was too much trouble for Ross. A real credit to AGT tickets
2 juli 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you for your great 5 star review!
Easy booking process
Easy booking process, professional and quick response. Thank you, Ross!
6 juli 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you for your 5 star review
Ross was extremely helpful and patient
Ross was extremely helpful and patient. He listened carefully to our needs, and replied in timely way with very useful suggestions. We're very grateful and regard both "group line" and Ross's support real finds. A model of great customer service. Many thanks
19 juni 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that Ross took the time to understand your needs and provide helpful, timely support throughout your experience.
A well organised and enjoyable event
We went to see Beetlejuice in central London. Samantha who organised it from Group Line was brilliant. She was easy to find outside the theatre, very friendly and had the tickets ready for us. It was possibly the easiest trip to the theatre I've ever had!
30 juni 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had such a smooth and enjoyable theatre trip to see Beetlejuice. Samantha will be thrilled to know that her organisation, friendliness, and support helped make the experience so seamless. We pride ourselves on delivering excellent service from booking through to the day of the event, so it's fantastic to hear that this was possibly the easiest theatre trip you've ever had!
Easy, Quick, Affordable! Highly recommend for groups.
I was able to book great seats for a 16 person group to the show we wanted to see at an awesome price and Ross was both helpful as well as fast to respond.
7 juli 2026
Review zonder uitnodiging
Antwoord van Group Line
Ross will be pleased to hear your kind comments. Providing helpful, responsive service is something we strive for, and we're glad he was able to assist you quickly and efficiently throughout the booking process.
I would like to express my gratitude to…
I would like to express my gratitude to the ATG Tickets team, especially Arin Bicer, for their outstanding support. We needed to add extra tickets to our group booking, and Arin handled our request very quickly and professionally. It was very important for us to have all our group members together, and thanks to their help, everything went smoothly. Highly recommend!
2 juli 2026
Review zonder uitnodiging
Antwoord van Group Line
We're delighted to hear that Arin was able to assist with your group booking and ensure that everyone could be seated together. We understand how important it is for group members to share the experience, so it's great to know that the additional tickets were arranged quickly and smoothly.
Brilliant service
Brilliant service - very friendly, helpful, efficient service. EXCELLENT. I will definitely be booking again through Group Line.
3 juli 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you for the 5 star review
Great group rate team
All staff in the London group team have always been so helpful and knowledgeable. I arrange groups to various shows and changes can be requested; these are easily accommodated which is greatly appreciated.
Great seats usually offered (although appreciate group rate seating is often at the side of at the back).
Never hesitate to use Group line.
6 juli 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you so much for your wonderful review. We’re delighted to hear that our London Group team has consistently been helpful, knowledgeable, and able to make arranging your theatre trips as smooth as possible. We understand that group bookings can sometimes require changes, and we’re always happy to help wherever we can.
Beetlejuice the Musical
I was offered two complimentary tickets to Beetlejuice the Musical by Samantha. I've never watched the film, so I was uncertain what I was getting myself into, but I loved every second! Laugh-out-loud funny and such talented singers and performers. Would definitely go again! Thanks Samantha!
30 juni 2026
Review zonder uitnodiging
Antwoord van Group Line
We're delighted to hear that you had such a fantastic time at Beetlejuice the Musical, especially as you went in without knowing what to expect. It's great to know it exceeded your expectations and had you laughing throughout.
We'll be sure to pass your kind words on to Samantha, she'll be thrilled to hear she helped make your experience so memorable.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I can't recommend Group Line Theatre Tickets highly enough! From start to finish, the booking process was smooth, professional, and hassle-free. Their team was friendly, knowledgeable, and made everything so easy.
A special mention has to go to Samantha, who was absolutely fantastic. She was incredibly helpful, responsive, and went above and beyond to make sure everything was arranged perfectly. Nothing was too much trouble, and her excellent customer service made the whole experience stress-free.
Thanks to Samantha and the Group Line team, we had a wonderful theatre trip. I wouldn't hesitate to book with them again and would happily recommend them to anyone looking to organise theatre tickets.
1 juli 2026
Review zonder uitnodiging
Antwoord van Group Line
Wow! Thank you so much for your amazing review and recommendation!
We're delighted to hear that your booking experience with Group Line was smooth, professional, and hassle-free. Providing excellent customer service is something we pride ourselves on, so it's wonderful to know that this was reflected throughout your experience.
A special thank you for your kind words about Samantha. We'll be sure to pass your feedback on to her, she'll be thrilled to read this amazing review and to know that her support and dedication helped make your theatre trip so enjoyable.
Enjoyable but not for children or students
My colleague and I enjoyed the show and we'd probably give it 3.5 stars overall. I wouldn't recommend it for our school groups. It was too rude and there was too much reference to sex, sexuality jokes, too many inuendos, drug references and inappropriate dance movements. It's more appropriate for adult humour. Songs were quite forgettable but it was a good entertaining evening. I'd say the staff at the theatre were very friendly. Toilets a bit of a nuisance with the queuing but that happens in all theatres!
30 juni 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you for taking the time to leave a review.
We're pleased to hear that you and your colleague enjoyed the evening and found the theatre staff to be friendly.
We would like to clarify that your comments relate to the content and production of the show itself. Group Line is a ticket agency, and our role is to provide the booking service for theatre and event tickets rather than produce or manage the performances.
If you have any feedback about your booking experience with Group Line, we'd be grateful if you could share it with us. For comments about the show's content, we would recommend directing your review to the show's producers or the theatre, as they are best placed to consider your feedback.
Thank you again, and we hope to assist you with future bookings.
Amazing service start to finish
Amazing service start to finish, especially booking tickets from out of country. Thank you to Samantha for exceptional service in the London office! We so appreciate you!
2 juli 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you for the lovely 5-star review
I’ve been using group line for a while…
I’ve been using group line for a while now when booking shows. Ross always attends to my questions straight away. He is always polite and very friendly. And really helps me book the best seats
Thank you
6 juni 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you so much for your continued support and for taking the time to leave such a lovely review.
We're delighted to hear that Ross has consistently provided you with friendly, prompt, and helpful service. He'll be thrilled to know that his support and expertise have made it easier for you to find the best seats for your theatre visits.
Year 6 Matilda
We were booking for Matilda for our Year 6 class trip to London, Ross was incredibly helpful for the second year in a row. He sorted everything really quickly and the whole process was so easy. Thanks again Ross!
1 juli 2026
Review zonder uitnodiging
Antwoord van Group Line
We're so pleased to hear that Ross was able to help with your Year 6 class trip for the second year running. It's fantastic to know that he made the booking process quick, easy, and stress-free for you.
We'll be sure to pass your kind words on to Ross, he'll be delighted to know his support made a difference.
We hope to speak to you again next year for your third trip.
Amazing staff
Sam has been great to deal with. She responded quickly and she offered options.
5 stars service!
1 juli 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you for taking the time to leave Sam such a great 5-star review!
1st time organising a group booking
1st time organising a group booking. Arin was really helpful - came up with suggestions for trips and then sorted out good tickets for the production I chose. Great service all round and will definitely use again.
1 juni 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your first experience organising a group booking was such a positive one. It's great to know that Arin was able to offer helpful suggestions, find the right trip for your group, and secure great seats for your chosen production.
Group line bookings always have very helpful staff…
Group line bookings always have very helpful staff and transactions are easy to do. thank you.
25 juni 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you for the 5-star review
First class service
Wow, what amazing customer service! Cannot recommend enough this service, absolutely first class. In particular Sam Young, who is beyond helpful. Thank you again Group Line for always delivering.
30 juni 2026
Review zonder uitnodiging
Antwoord van Group Line
Thank you so much for your fantastic 5-star review!
We're absolutely delighted to hear that you've had such a positive experience with Group Line and that our customer service continues to meet your expectations.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.