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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Gruum understands two things really well. Sustainability and high-quality products that have no chemicals in them. I buy several of their products on repeat. The facewash is divine. The hair densi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I'm very pleased with everything I've bought from Gruum so far. The facial gel serum is light and not at all oily, but you can feel it nourishing your skin as it goes on. The under eye treatment is re... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gr8 products from Grum..fantastic that they are all plastic free..no horrible bottles to fill up ur reclying bin..even better..shampoo & body soaps lovely lather..n smell beautiful to..never buy anyth... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I placed several orders with Gruum and was able to use a discount code which was great. Slight delay in the delivery of some of the items but the staff responded quickly to my concern and they gave no... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Gezondheids- en schoonheidsartikelen winkel
  2. Toiletbenodigdhedenwinkel

Geschreven door het bedrijf

grüum is a young British brand that’s on a mission to make skin, hair and self care products that are kind to you, and the world we share. We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Gruum - great independent company

Great products from a small, independent company. I especially like the candles. Lovely packaging and great scent. Really good value when a multi-buy option is available.

9 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your lovely review - we’re really pleased to hear you’re enjoying the products, especially the candles. It’s great to know you appreciate the value, particularly with the multi-buy options.

Your support means greatly to us.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

Great products and service

I have been searching for a solid shampoo and conditioner bar for many years and tried multiple brands before discovering Gruum. For my fine hair that gets greasy quickly the volumising bars are perfect and last a long time making them great value for money. I’ve always received good customer service and when I’ve had issues with my subscription settings they were sorted quickly via livechat with a real human!
The only negative is that the subscriptions are sometimes hard to manage, with no email to give me notice before the next order. It would be very useful to have the chance to change the date, cancel, or adjust products before it is shipped.

9 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi Annie,

Thank you so much for your thoughtful review – we’re really pleased to hear you’ve found our shampoo and conditioner bars have been such a good fit for you, and that you’ve had positive experiences with our customer service team.

We really appreciate you taking the time to share your feedback about the subscription side too. We understand how important it is to have more flexibility, and your comments around notifications and managing upcoming orders are incredibly helpful. This is something we’re always looking to improve, so we’ll be sure to pass this on to the team.

Thank you again for your support and honesty – it truly means a lot.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

Each time I’ve purchased from Gruum

Each time I’ve purchased from Gruum, I have been very happy with the outcome.

2 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi Graham, Thank you so much for your review! We’re really glad you’ve been happy with your grüum purchases :)

Beoordeeld met 5 van de 5 sterren

Good value products

I bought Essense Exfoliating toner and Skal serum for my husband and they have helped to reduce breakouts on his sensitive skin. I would recommend these products

9 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your lovely review – we’re really pleased to hear the essence Exfoliating Toner and skal Serum helped the sensitive skin.

Thank you for your support and we truly appreciate your recommendation.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

Great products and lovely packaging.

Great products and lovely packaging.

1 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your lovely review – we’re really pleased to hear you’re enjoying the products and the packaging too.

We truly appreciate your support.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

My 40's


"I started to use grüum in when I turned 42, felt my skin needed something. Almost 43 and I use it everyday. I wont look back. Its amazing 😍 "

8 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your lovely review – it's wonderful to know the products have made such a positive difference for your skin and that you’re enjoying the results.

We truly appreciate your support.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

Very good shampoo bars

Very good shampoo bars, probably the best there is. Highly recommend.

7 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your lovely review – we’re really pleased to hear you’re enjoying the shampoo bars and that they’ve made such a great impression.

We truly appreciate your recommendation and your support.

Alex - Team grüum

Beoordeeld met 4 van de 5 sterren

My order arrived destroyed

My order arrived destroyed. Black clay mask wasn't packed properly and somehow got into the shipment box in an open packaging. It went out and dirtied all of my order, I.e. all other items. So I haven't got to try their products.
Customer support was however good. They offered me to send a replacement shipment, and we found a solution.

7 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi Estonia, we’re really sorry to hear this - we have shared it with our packing team to prevent it from happening again. We’ll email you directly to get this sorted as quickly as possible.

All the best,
grüum team x

Beoordeeld met 5 van de 5 sterren

Highly recommend

Great service. Love the products. Great aromas and quite unique. Well done

7 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your kind review – we’re really pleased to hear you’re enjoying the products and that you had a positive experience with our service.

We truly appreciate your recommendation and support.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

Beautiful products

Beautiful products, divine scents, easy to order and prompt delivery. Would highly recommend.

6 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your lovely review - we’re really pleased to hear you’re enjoying the products and that you are pleased with ordering process and prompt delivery.

We truly appreciate your recommendation and your support.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

Excellent high quality skin care leaves…

Excellent high quality skin care leaves my skin feeling refreshed, plump and supple. Has a gorgeous fresh natural fragrance . Apply at bedtime and you wake up with a glowing complexion . Highly recommend.

6 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi Marie,

Thank you so much for your wonderful review - we’re really pleased to hear you’re enjoying the skincare and the results you’re seeing.
Waking up to a glowing complexion is exactly what we hope for!

We truly appreciate your recommendation and your support.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

Great company with fabulous products

Great company with fabulous products

24 maart 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your kind words - we’re really pleased to hear you’re enjoying the products.

We truly appreciate your support.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

I LOVE THE PRODUCTS bought perfume and hair product from…

I bought perfume and hair product from Gruum.com unknowing what the products was like , five stars , I love the perfumes and the hair product is excellent and lasting ages also the packaging is good for the environment, I will definitely purchase products again. Sheila

21 maart 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi Sheila,

Thank you so much for the five stars – we’re so glad you took a chance on us!

It’s lovely to hear you’re enjoying both the perfumes and hair products and that you share our environmentally friendly approach.

We truly appreciate your support and look forward to your next order.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

Love these natural products.

Love these natural products.
Great smelling too.

6 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your lovely review – we’re really pleased to hear you’re enjoying the natural products and their great scents.

We truly appreciate your support.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

I discovered Gruum completely by…

I discovered Gruum completely by accident. I have already tried several facial products such as facial serums and oils, facial cream, exfoliant and soap, and so far I haven't been disappointed. I like the idea that it is made from natural ingredients, I really like the natural scents. "

15 februari 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your lovely review – we’re really glad you discovered us, even if it was by accident!

It’s wonderful to hear you’ve been enjoying such a range of our facial products and that they’ve all lived up to your expectations so far.

We hope you continue to enjoy exploring the range.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

After using the same beauty regime for…

After using the same beauty regime for years I tried gruum, mainly because of the offer that was being offered at that time. I ordered the melting cleansing balm, exfoliating toner and facial serum. I cannot recommend these products enough. My skin feels so fresh, glowing and soft since using them. I am so pleased and will definitely be purchasing more. Only regret is didn't find these products before now."

5 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your amazing review – we’re overjoyed you decided to give us a try!

It’s wonderful to hear how much you’re enjoying the products so far and that you’re happy with your results.

We’ll be here whenever you’re ready to explore more.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

Lovely to use!

Absolutely love Rense Melting Cleansing Balm! This is just a lovely product to use! And SO effective! Used it once from a 25 g tin and literally came straight online to order a big one! Make up and dirt just lift off. It is not over-perfumed, it only had a very light fragrance, I could smell the Eucalyptus, so soothing. Really highly recommended product!

5 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your wonderful review – we’re absolutely delighted to hear how much you’re enjoying the rense Melting Cleansing Balm! It’s fantastic to know it made such an impression from the very first use.

We truly appreciate your recommendation and your support.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

Easy to use website

Easy to use website. Well laid out and easy to navigate. All products that I've tried so far are amazing and smell wonderful. It's my new go to company for all my needs.

5 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your lovely review – we’re really pleased to hear you found the website easy to use and navigate.

It’s also wonderful to know you’ve been enjoying the products and their scents – that truly means a lot to us.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

“Appreciating GREEN grüum

“Appreciating GREEN grüum, i'd like to recommend the products, produced with such careful consideration. I like the various spays that uplift the vibes - especially notable in cities - helping deflect notorious street-polution. - At present, I'm using "Melting Sleep Butter" for my hands as a moisturizer. Great scent and texture, also lovely for evening-showers, but acts really well in relieving dry / busy hands during the day. Thanks for your dedication in helping to reduce environmental pollution.”

5 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your thoughtful review – we really appreciate you taking the time to share your experience.

It’s wonderful to hear how much you’re enjoying the sprays, and that the Melting Sleep Butter has been working so well for your hands too.

Your kind words about our environmental efforts truly mean a lot to us – thank you for recognising what we’re trying to achieve.

Alex - Team grüum

Beoordeeld met 5 van de 5 sterren

I have been impressed with all the…

I have been impressed with all the skincare I have tried from Gruum. My favourites are the face oils and serums. Excellent products and excellent value.

5 april 2026
Review zonder uitnodiging
Logo grüum

Antwoord van grüum

Hi there,

Thank you so much for your lovely review – we’re really pleased to hear you’ve been impressed with the skincare you’ve tried so far.

It’s great to know the face oils and serums are your favourites, and that you’re finding them such good value too.

We truly appreciate your support.

Alex - Team grüum

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