Kristi Ware frequently sends mailers to our home so I reached out via email to get a homeowners insurance quote. She didn’t even take my business, just immediately handed me off to another agent... Toon meer
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I had the pleasure of speaking with Steve on Wednesday, December 18, 2024. Steve was so personable and was able to put my mind at ease with the decision I was about to make. He answered every questio... Toon meer
Bedrijf heeft geantwoord
Great customer service and coverage in my area! I couldn't find any other insurance plan that covered my sewer/water line specifically. The sales person explained everything clearly, including the ris... Toon meer
Bedrijf heeft geantwoord
The enrollment process was very easy and the coverage is reasonably priced. No one ever thinks about such losses or expenses until they happen. And then when they do, they are surprised that their cur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Insurance shopping is a hassle. We reshop your policy automatically so you never overpay again. At Guardian Service, we're reinventing insurance shopping. Rooted in service, powered by technology, and driven by real people — we make insurance simple, personal, and built to protect you for life.
Contactgegevens
1122 Oberlin Rd., 27605, Raleigh, Verenigde Staten
- (844) 448-2734
- info@guardianservice.com
- guardianservice.com
4,1
Goed
153 reviews
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Heeft 40% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Very customer oriented company
Very customer oriented company. Signed up and got a nice note from the CEO. Hope I don’t have an issue with my water/sewer line but at least I am covered. The amounts coverage is much better that what my local gas company offered.
16 december 2024
Antwoord van Guardian Service
Hi Jack,
We are so glad you chose Guardian Service to protect your water and sewer lines. It's our goal as a company to provide our costumers with peace of mind, and we hope that your warranty has done just that for you. Please let us know if we can ever do anything for you moving forward!
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
Very responsive and customer service…
Very responsive and customer service was flawless. I hoped that I would not need to use them but when I did, I was sure happy I chose Guardian Service.
15 december 2024
Antwoord van Guardian Service
Hi Christopher!
We are so glad that you've had a great experience with us so far. It was our pleasure to assist you, and we look forward to helping out in the future if you ever need it. Please let us know if there is ever anything we can do to help.
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
Canceled my plan
10 december 2024
Antwoord van Guardian Service
Hi Kelli,
Thank you for sharing your feedback. We hope that you received our communication explaining that our operations team noticed duplicate policies for your account and wanted to make sure you wouldn't be paying any more than you needed to, hence the reason why we chose to remove the duplicate policy. Our goal was only to make sure that you had exactly the right coverage that you need for your plan.
We apologize for any inconvenience this may have caused and appreciate you remaining an active customer. We look forward to providing dedicated service should you ever have any issues with your water or sewer lines. Please don't hesitate to reach out if there's anything we can do to help better explain the above.
Best,
Zach Clayton
Co-Founder, Guardian Service
Easy to get service
15 december 2024
Antwoord van Guardian Service
Hi Charles,
Thank you for trusting Guardian Service to protect your utility lines.
We are glad you found the checkout process to be easy, and we are happy to assist you moving forward if you ever need anything.
Best,
Guardian Customer Service
Happy so far.
They appear to be the real deal. I'll let you know if I have any coverage issues in the future.
7 december 2024
Antwoord van Guardian Service
Hi Ellen,
I'm glad you've been pleased with your Guardian Service warranty thus far.
If you ever need help in the future, please don't hesitate in letting us know how we can assist. We appreciate you at Guardian Service, and we thank you again for trusting us to protect your water and sewer lines.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Chap was very informative and answered…
Chap was very informative and answered my questions
6 december 2024
Antwoord van Guardian Service
Hi Patricia,
I'm so glad Chap was able to assist you in answering any questions you may have had. I will pass your kind note along to Chap as I know it will mean a lot for him to hear!
We appreciate you here at Guardian Service, and if there's ever anything we can do to help you, please let us know.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Antwoord van Guardian Service
Hi Greg,
We are glad you've enjoyed Guardian Service so far, and appreciate you trusting us to protect your water and sewer lines.
If there is ever anything we can do to assist you moving forward, please let us know!
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Frictionless purchase experience
I appreciated how easy the online purchase experience was for Guardian's service line warranty. It was easy to understand my options and to make a selection. Everything was pretty frictionless and I felt confident in my decision.
15 oktober 2024
Antwoord van Guardian Service
Hi Mike!
We are glad you found the online purchase experience easy, and you knew what service you were getting in return.
We are happy to assist in any way we can moving forward, so please let us know if you ever have any questions or need assistance .
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Rep was able to answer my questions.
25 november 2024
Antwoord van Guardian Service
Hi Laura! We are glad we were able to assist and look forward to answering any more questions you may have in the future. Thanks for trusting Guardian.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
I was contacted by a sales rep…
I was contacted by a sales rep regarding coverage for utility line issues running from my home to the street. It was explained to me that this is something that many people either are not aware of or don’t fully understand! Thanks to Guardian I am now relieved of the potential stress and expense of an unexpected disaster should it occur.
29 oktober 2024
Antwoord van Guardian Service
Hi Mitzie! Thank you for trusting Guardian Service to protect those utility lines. We're so glad you saw the benefit of our warranties and how they can relieve potential stress when it comes to protecting your home. Please let us know if we can ever help you!
Best regards,
Zach Clayton
Co-Founder, Guardian Service
No hesitation!
The enrollment process was straightforward and very easy! The plan is economical, especially considering that it’s most likely an add-on that many homeowners haven’t made a priority. There are so many unexpected things involved in property maintenance. This is a great warranty to have in place.
2 december 2024
Review zonder uitnodiging
Antwoord van Guardian Service
Hi Robin! We are so glad that our warranty has given you some peace of mind, and that you found the sign-up process to be easy. Please let us know if there's ever anything we can do for you in the future.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
It was fast and easy to sign up for…
It was fast and easy to sign up for your payment plan. I didn't have the money to pay in one lump sum. When I saw you had a payment plan I was happy to sign up for a warranty plan. I made a mistake with the name. I asked for help and was called back the associate who called me was happy to make the changes for me.
I love you warranty plan
21 november 2024
Antwoord van Guardian Service
Hi Jackie! We're so glad you were happy with our monthly payment plan. Thanks for trusting Guardian and we look forward to working with you in the future.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Buying this service was easy
Buying this service was easy, but that's all I can say about it. Haven't done a claim yet so who knows
20 november 2024
Antwoord van Guardian Service
Hi Richard! Thank you for choosing Guardian and we're glad you found the sign-up process easy. We look forward to assisting you should you ever need any help.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Plan Choice Assistance
I couldn't decide which plan made the most sense for my home but was able to quickly / easily connect with a rep on the team who took all the time I needed to talk through plans and find the one that made the most sense. I spoke directly with the head of customer service and he couldn't have been more helpful! Would 100 / 10 recommend.
19 november 2024
Review zonder uitnodiging
Antwoord van Guardian Service
Fantastic to hear, Lauren! We're glad we were able to help select the best plan for your home. Please let us know if we can do anything else to help make your experience with Guardian the best that it can be.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Great service, peace of mind
Guardian Service has given us peace of mind that our whole home is protected. The customer service team was great and even sent us a welcome package!
19 november 2024
Antwoord van Guardian Service
Thanks, Katie! We're glad you enjoyed the welcome package. Please don't hesitate to reach out if we can be of service.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Signing up
Basically just signed up for service. Have not had to use the service yet but the sign up process was quick and easy. I hope I never need the service but it gives me peace of mind to know that if I ever do it’s there!
5 november 2024
Antwoord van Guardian Service
Thank you for taking the time to share your feedback! We’re glad to hear that the sign-up process was quick and easy and that you feel peace of mind knowing you’re covered if the unexpected happens.
We strive to provide a top-notch experience, and we’d love to hear how we can improve to make your experience even better. If there’s anything we can do or any questions you have, please feel free to reach out—we’re here to help!
Thank you for trusting Guardian Service, and we hope to exceed your expectations moving forward.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
I'm so confused
I'm so confused. I went through the process to buy your product then I can not get anyone to confirm what I bought. Then I keep getting messages stating I need to buy more. Very disappointed. Usually, when you buy a product, the first step of satifaction is being confident you bought the right product... not the case with yours. I'm still confused and have no idea if I will be covered or not.
10 oktober 2024
Antwoord van Guardian Service
Hi Terence,
Thank you for taking the time to share your concerns and for connecting with our customer service team to address them. We understand how important it is to feel confident in your coverage, and we’re glad we could work with you to resolve this.
We’ve listened to your feedback and have taken steps to ensure clearer communication across our platform. If you have any further questions or need assistance, please don’t hesitate to reach out.
We appreciate the opportunity to make things right and thank you for trusting Guardian Service.
Best regards,
Peter Kerr
VP Customer Success, Guardian Service
It was easily accessible and…
It was easily accessible and explanations were detailed so I did not need to ask any questions.
18 oktober 2024
Antwoord van Guardian Service
Hi Lewis,
Thank you for sharing your feedback! We’re so glad to hear that everything was easily accessible and clear enough that you didn’t need to ask any questions. Providing a seamless experience is what we aim for.
If you ever do have questions or need assistance in the future, don’t hesitate to reach out—we’re always happy to help.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Quick response on correction of phone…
Quick response on correction of phone #. But I do need to know if this charge is a recurring monthly charge on my CC. Please let me know as I already asked on a previous email
14 oktober 2024
Antwoord van Guardian Service
Hi George,
Thank you for your feedback! We’re glad we could assist with the phone number update quickly. Our customer service team also confirmed your second question had been answered on a separate email exchange, but please do not hesitate to reach out should you need anything else.
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
Antwoord van Guardian Service
Hi Howard,
Thank you for your kind words! We’re so glad to hear that our customer care and services have been helpful to you. Providing reliable support and coverage is what we aim for every day.
If there’s anything more we can assist with, please feel free to reach out. Thanks for choosing Guardian Service!
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
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