Gunpla San Reviews 

Great collection, very fast in stocking the latest kit issues! Combined with fast shipping!!

Arrived within a day of postage, in perfect condition with protective pieces to preserve it.

Very impressed with my first purchase. Postage was very quick and secure packaging was top notch. Will definitely purchase from again in future.

Fast delivery

Great customer service, I made a mistake with my delivery address and they were super speedy to update with new information

Thank you

Very fast delivery and excellent item. Always great customer service from these guys.

In response to my previous review
I appreciate the company taking the time to respond publicly, but their reply leaves out several important details from our email exchanges, so I want to clarify a few points for accuracy.

1. Delivery issue:
While they state the parcel was “dispatched correctly,” the issue wasn’t merely a courier “routing” error — the proof photo clearly showed a completely different address. I had to track the parcel down myself late at night, with no help or follow-up from the company. When I raised this with them, I was told to “contact the courier directly,” as they considered the delivery fulfilled simply because I eventually found and retrieved the parcel on my own. That’s not acceptable customer care. I shouldn’t have had to chase both the courier and the missing kit myself.

2. Missing instruction manual:
They say the product “arrived from the manufacturer without one.” That may be true, but it doesn’t change the fact that I received an incomplete item. My first email clearly stated I was willing to wait for a replacement but expected some form of compensation, which wasn’t initially offered until I raised it myself.

In their response, they mention that they “immediately offered a free digital copy.” But that phrasing is misleading — what else could it have been? A paid replacement for something that should have been included in the box? Providing a digital copy of missing instructions isn’t a gesture of goodwill; it’s the bare minimum remedy when a customer receives an incomplete product.

3. Physical copy request:
Their response suggests they “contacted the manufacturer” to request a manual. In reality, they only reached out to the manufacturer after I specifically asked if a physical replacement manual could be provided. They later confirmed, after I chased again on 26 October, that they hadn’t received any reply from the manufacturer. I understand that they might not have been able to obtain one, but the fact remains that they didn’t even consider contacting the manufacturer until I prompted them to. Also, at no point was I offered a printed copy or any alternative beyond a digital file.

4. Compensation:
Their reply makes it sound like the goodwill refund was offered promptly and fairly. In reality, I had to negotiate from an initial 10% offer on the item only (not the full order) to 12% after explaining the delivery issue, missing booklet, and overall inconvenience. The total refund amounted to £6, which was roughly 12% of the total cost, or about £1.39 more than the initial offer. It wasn’t about the money itself, but about how little initiative was shown until I pressed the matter.

5. Digital manual:
They state they “photographed every page and confirmed each step was legible.” The file I received was a series of photos taken under different lighting conditions. It is readable, but inconsistent, and not the same as a properly scanned or printed manual. I requested a cleaner scanned version, but I’ve had no reply since. It would’ve been a simple gesture of goodwill to print and post the file, especially since I’ll likely never receive the actual manual.

Overall, I stand by my original review: every step of the process required me to chase them. At no point did they take proactive ownership of the problem. The company’s public response smooths over the delays, the lack of communication, and the fact that I’m still waiting for a proper manual for a kit I bought over two weeks ago.

Given that I haven’t heard back since sharing my negative review, I can only assume I won’t be receiving the scanned version I asked for — which is disappointing, but not surprising at this point. The only thing they seem proactive about is shifting blame onto anything and anyone other than themselves.

My order was dispatched quickly and the packaging was top notch.

Certainly can't complain at all about the service.

The website and the selection of the toys was great.

great selection of kits, speedy shipping, extremely good protection for products being shipped

Excellent service and speedy delivery.

Everything arrived in a timely manner and was packaged in such a way to ensure no damage would be done during delivery. Will be using again in the future.

Quick dispatch, package arrived in perfect condition

Absolutely fantastic service as always, welcoming and friendly staff always a pleasure to deal with.

Great company,awesome people,loads of brilliant kits in stock and swift delivery's,what more can you ask for

⭐️⭐️⭐️⭐️⭐️

They have a great customer service. My package is always packed nicely.

Items arrived incredibly quickly, well packaged and protected. Good selection and competitive pricing.

Excellent service, order was very smooth and item arrived quickly and well packaged

Amazing customer experience and prompt delivery for a back order, will buy again

Once again, thank you for the smooth transaction

Best sourcing agent for me, reasonable price quote and only one step to buy