Gymkit UK Reviews 434

Purchased a Curved treadmill. Delivered 2 days later and really pleased. Really solid, quiet and great quality build. Im using it for my Hyrox training and would really recommend it. Great customer service too. Mel was very knowledgeable. Overall, I cant fault this experience.

Selling faulty equipment on ebay and not responding to any messages, terrible customer service!

Gymkit UK provides a mixed experience. On the positive side, their customer service is praised, with staff like Kerry and Sarah offering excellent support and communication. However, there seems to be an issue with stock management, as some customers experience order cancellations due to items being out of stock despite being listed as available. This inconsistency can lead to inconvenience, like having to cancel plans. While prices are reasonable compared to other competitors, improvements in inventory accuracy would enhance the shopping experience. Overall, a decent option with room for improvements.

A very un-co-ordinated company!
I ordered a product from them, which was in-stock on their website and booked a gym class where I would be using the product.
The day before, my account was refunded, as the product is now out-of-stock, which has caused me to have to cancel my class and get a penalty charge!
It is not difficult in this day and age to ensure an
e-commerce website knows how many products are in-stock and not to accept an order/take money, when it is not!
Shambles!

First class customer service. A minor issue was sorted out immediately, thank to Kerri. Great product too which was delivered quickly. Highly recommend.

Buying online can be very impersonal and you have to trust what you see is what you will get. GymKit uk have been brilliant with both of my purchases. Constant updates of progress and when faced with an obstacle I had other choices immediately offered. Sarah has been fantastic and could not of done any more for me. Amazing communication and I felt valued. Sarah deserves a thank you 😊

Good guys great service…
Brought the rower that impressed got the skierg also.
Recommend

With prices on the rise and customer service becoming non-existent…

I couldn’t recommend GymKit Uk enough. Very competitive prices on equipment and customer service is excellent. I had a minor issue with my purchase but the brand manager (Ellie) has gone over and above. Taking full accountability and sorting it out (exceeding my expectations). This company will be definitely be my first stop when looking to purchase more equipment!

Smooth, efficient, transaction, with great feed back and comms.
Thank you

I normally don't write reviews but wanted to thank Laura and the team at GymKit for her excellent customer service. I ordered a Concept2 rower as a gift for my wife from GymKit and not only was it at a great price but the team were able to expediate the delivery to make sure it arrived in time. A fantastic experience all round and I'll definitely recommend them.

Excellent customer service experience - the all queries about my online order were speedily and efficiently resolved, from deciding which equipment to choose, right up to delivery to my door.

Incredibly quick service and follow up emails to make sure everything was going smoothly. I am based in north east Scotland and I am used to waiting that bit longer for deliveries. I was amazed when I actually received my purchase only 20 hours after making the order. Gymkituk kept me up to date with statius of the order throughout. Couldnt recommend more.

Great service! Equipment is of a very high quality. A big thankyou to Kerri and Laura for their help with the installation.

Sully

The website CAPTCHA account login does not work. Tried ringing the main number and waited for 10 minutes no answer. All I wanted to do is check the progress of my order.
GymKit have just rung me and they are going to look into the CAPTCHA problem, plus they gave me my tracking details over the phone. The lady was very helpful. Thank you GymKit.
The GymKit EZ Inversion Gravity Boots arrived within 2 days and the Gravity Boots are brilliant. No problems with them at all. Would definitely recommend them.

Superb customer support. Kudos to Laura and her team for a fantastic job.

Fantastic service. I purchased an item on E-bay and Laura was extremely helpful, answering all my queries and providing further information. Really reassuring to be able to speak a proper person. Excellent service thank you

First rate service to match the excellent dumbbells and bench.
The staff were very helpful with my enquiries and follow up calls.
I will definitely recommend and use this company again.

Great service. I asked for one product which wasn’t right for me, Tommy advised an alternative and I haven’t looked back since. Thanks

Great help from Rhona and the team at Concept 2

This is an excellent company to purchase from. I ordered a Concept 2 Rowing machine , received my confirmation and the machine was delivered within 3 working days. I was kept fully up to date with delivery timings and I want to mention Tommy who was excellent to deal with.
Thank you again Paul