I have just taken out insurance with Hagerty and my experience of their initial service has been excellent. Plenty of communication with real people, not automated bots, foreign call centres or staff... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Got quote online but needed to check a couple of things, one being I couldn’t find my owners club, this was added and saved me another £30! They seem to have a lot of things as standard whereas others... Toon meer
Bedrijf heeft geantwoord
A great professional company and very easy to deal with. Never needed to claim so can't comment on how good they are in an emergency. I didn't renew with them this year as they were a lot more expensi... Toon meer
Bedrijf heeft geantwoord
Wow, wow, wow. This was certainly a refreshing policy setup. I have many cars with other insurers of classics, fine till you want to speak to them, even Lancaster never called back and when I did I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your special car deserves special cover. That’s why Hagerty offers unique and customised cover, designed specifically for classic cars and classic motorcycles. Our policies include features designed for classics and collector vehicles such as, UK and EU roadside assistance and recovery, agreed value, salvage retention and more as standard.
Contactgegevens
Verenigd Koninkrijk
- hagerty.co.uk
4,7
Uitstekend
9K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Highly recommended
Easy to navigate website. Helpful knowledgeable staff.
Policy provided all the cover required at appropriate price.
1 oktober 2026
Easy quick quoted price was perfect no…
Easy quick quoted price was perfect no hassle insurance!
1 september 2026
Buyer beware …
Provided a competitive classic car quote with agreed value and choice of repairer which all sounds great, until there is a claim. Our car was hit in rear, liability is almost automatic and you would think that this would make the claim process simple. Wrong. Haggerty appoint an engineer who estimates repair costs at half the market rate, we then spend 12 weeks complaining and having to send the car for further quotes which come back at the same cost. Eventually repair costs agreed after much time wasting and unnecessary stress. Claims handlers are helpful but as a customer you not getting a good service.
9 september 2026
Review zonder uitnodiging
Antwoord van Hagerty UK
Hello Peter,
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience.
Please contact us at enquiries@hagerty.co.uk so we can investigate this further.
Very easy to deal with and if you need…
Very easy to deal with and if you need them it is done with out any fuss.
1 september 2026
Antwoord van Hagerty UK
We're pleased to hear you're happy with your classic car insurance from Hagerty UK. Thank you for taking the time to leave us positive feedback.
Kind regards,
Hagerty UK
Really helpful staff
Really helpful staff. Applying for the insurance was so straightforward
31 juli 2026
Antwoord van Hagerty UK
We really appreciate you taking the time to leave positive feedback. Thank you for choosing Hagerty UK for your classic car insurance.
Kind regards,
Hagerty UK
I tried Hagerty for the first time…
I tried Hagerty for the first time yesterday and was surprised at just how simple and affordable it was!
I'll now be looking to move my other vehicles over as they reach their renewal dates and would very much recommend Hagerty 👌
1 augustus 2026
Antwoord van Hagerty UK
Thank you for such a fantastic review! We’re delighted you found Hagerty UK simple and affordable for classic car insurance, and it’s great to hear you’ll be considering us for your other vehicles too. We really appreciate the recommendation.
Kind regards,
Hagerty UK
Got quote online.
Got quote online but needed to check a couple of things, one being I couldn’t find my owners club, this was added and saved me another £30! They seem to have a lot of things as standard whereas others charge more for each addition.
31 juli 2026
Antwoord van Hagerty UK
Thank you for the great review! We’re pleased we could add your owners club and save you £30.
We believe in keeping things simple and competitive, with fully comprehensive cover, agreed value at no extra cost, plus 90 days’ European touring cover and RAC breakdown cover included as standard.
Kind regards,
Hagerty UK
Great and was so easy to do ...thankyou
1 juli 2026
Antwoord van Hagerty UK
Hello Peter,
Thank you for your positive feedback and for choosing Hagerty UK for your classic car insurance. We're pleased to hear that you found the process easy. We appreciate you taking the time to share your experience.
Kind regards,
Hagerty UK
I would not trust this Company
I would not trust this Company. They are an insrance agent offering a policy in collaboration with an insurance underwriter. Hagerty arrange your insurance, take a commission and get the underwriter to issue the legal road insurance policy. In my case it was Markel International Insurance Company Limited. In their policy Hagerty state they undertake all claims matters - but they delegate this to a private company Connexus Insurance Solutions Ltd who then use Vehicle Damage Assessors, who they pay, to recommend settlements. If, like me you have insured a very limited edition classic car, as in my case, Connexus sent two so called "experts" to value the damage to my car. It took me two months to prove that the first "expert" was totally unsuitable, particularly when he said my car was a clone and not a lightweight. The second "expert" on arrival said he had never seen my model of car before yet proceeded to write a long report, 57 pages, with just one A4 page explaining his estimate and increasing the recommended offer by £2,397 from £35,000. It took me 17 months to go through the Hagerty Complaints procedure, then the Financial Services Ombudsman (Hagerty used their flawed second experts 57 page report as evidence) both rejecting my complaint so that, on 18 December 2024 I took Markel to court. Markel used a solicitor and two barristers to contest my claim which ended with a two day trial in Walsall Crown Court after a claims procedure lasting 28 months resulting in with a judgement of an extra £25,248 to be added to my claim (£37,397 paid without prejudice after my FSO claim was rejected) making £62,645 for the repair of my car and £25,248 costs. Throughout this saga Hagerty just looked the other way.
I suggest you just look the other way as well.
17 april 2026
Review zonder uitnodiging
Antwoord van Hagerty UK
Hello John,
Thank you for taking the time to share your experience. We appreciate that this has been a long and frustrating process for you.
It is standard practice throughout the insurance industry for policies to be administered by one company and underwritten by another. In your case, the insurer responsible for underwriting the policy and making decisions on your claim was Markel International Insurance Company Limited.
Our role was to administer the policy and claims process in accordance with FCA regulatory requirements and the authority delegated to us by the insurer. We followed the correct procedures throughout the handling of your complaint.
The decisions relating to your claim were made by the insurer and were independently reviewed by the Financial Ombudsman Service, which did not uphold your complaint. Had there been any procedural failing on our part, it is highly unlikely that the Financial Ombudsman Service would have reached that conclusion.
We recognise that you remained dissatisfied with the insurer's decision and chose to pursue legal proceedings against Markel. While the court ultimately reached its own decision regarding the insurer, your dispute was with the insurer rather than Hagerty.
We are sorry that your experience did not meet your expectations. However, we are confident that we fulfilled our responsibilities appropriately and in accordance with both regulatory requirements and the role entrusted to us by the insurer.
Kind regards,
Hagerty UK
Very professional staff
Very professional staff. Helpful and knowledgeable. Excellent services and price. New customer.
1 juli 2026
Antwoord van Hagerty UK
Thank you for your positive feedback and for choosing Hagerty UK for your classic car insurance. We appreciate you taking the time to share your experience.
Kind regards,
Hagerty UK
Im very happy thank you for your service
1 juli 2026
Antwoord van Hagerty UK
We really appreciate you taking the time to leave positive feedback. Thank you for choosing Hagerty UK for your classic car insurance.
Kind regards,
Hagerty UK
Offered a much better price than I…
Offered a much better price than I could find anywhere else. The staff member I spoke to was relatively unenthusiastic on the phone and failed to offer a saving I identified I could have made before paying for the insurance. Overall very happy though given the competitive pricing and opportunity to get insurance despite not needing to hold full term employment.
30 juni 2026
Antwoord van Hagerty UK
Thank you for your review. We're pleased to hear that you found our classic car insurance pricing competitive and that we were able to offer cover that suited your circumstances.
We appreciate your feedback regarding your call with our team. We'll ensure your comments are shared internally, as we are always looking for ways to improve the service we provide.
Thank you for choosing us, and we're delighted that, overall, you were happy with your experience.
Kind regards,
Hagerty UK
They Do Not Like Restaurant Owners
So I own a 1958 classic car insured through Hagerty. I have tried to add my brother-in-law as a named driver so that he can use the car to drive his daughter to the church for her wedding in Jersey from his property which is all of a 1 mile trip. Hagerty has declined to have him added. He has a clean licence, no previous convictions and has been driving on a license for more than 40 years and owns and six other cars. He owns a company which operates three restaurants which are three licensed premises and it would appear that his occupation is the reason why Hagerty has refused to allow him to be added as a named driver. I have quite simply never heard of anything so ridiculous in all my years. I assume that neither Gordon Ramsay nor Jamie Oliver insure their cars through Hagerty. Just absurd.
17 juni 2026
Review zonder uitnodiging
Antwoord van Hagerty UK
Hello Guy,
Thank you for taking the time to share your feedback. We are sorry to learn that you are disappointed with our decision.
We appreciate that, based on the circumstances you have described, our decision may seem frustrating, particularly given your brother-in-law's many years of driving experience and clean driving record.
However, we would like to clarify that our decision is not related to his license history, previous claims, or driving ability. It is based solely on our underwriting criteria, which unfortunately means we are unable to offer cover where a proposed driver has an occupation as the owner or operator of licensed restaurant premises.
Our underwriting guidelines are based on our assessment of risk across different occupations and are applied consistently to all customers. While we understand that this may appear unfair when considered on an individual basis, we are unable to make exceptions outside of these criteria.
We appreciate that this is not the outcome you were hoping for, especially for what would have been a very short journey for a special family occasion. Nevertheless, we must apply our underwriting rules consistently and, regrettably, we are unable to add your brother-in-law as a named driver on your policy.
We are sorry for any disappointment this has caused and thank you for taking the time to raise your concerns with us.
Kind regards,
Hagerty UK
Excellent service!
1 juni 2026
Antwoord van Hagerty UK
Your feedback is greatly appreciated — thank you for choosing Hagerty UK for your classic car insurance.
Kind regards,
Hagerty UK
Competitive Classic Car insurance
Competitive Classic Car insurance. Helpful call handler. Good website
12 juni 2025
Antwoord van Hagerty UK
Hello Nigel,
Many thanks for taking the time to leave such positive feedback. We're pleased you chose Hagerty UK, and we’ll be sure to pass your comments back to the team.
Kind regards,
Hagerty UK
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