Recently had a regular delivery of block salt. Normally uneventful, however this time one of the boxes was not there. Contacted Halite, spoke to Menachem. Sorted in a minute, expecting missing box... Toon meer
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Great price and you also get some incentive to bulk order or subscribe. The website is pretty good and the order process was straightforward. Fulfillment was handled perfectly, with no delays and... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. I informed them that one block of salt had broken up on delivery and they dispatched a replacement the next day. However, to my great surprise they sent me a box of 3 x... Toon meer
Bedrijf heeft geantwoord
I ordered 10x25kg bags of tablet salt, these were delivered individually wrapped in a cardboard box. Two of the boxes were sufficiently damaged in transit, going through the cardboard box and tearing... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover the ultimate solution for your water softening needs with our Halite Salt water softeners. Available in both block and tablet forms, our high-quality products guarantee superior results. Enjoy the convenience of UK-wide express or free delivery options, making it easier than ever to access the benefits of soft water. Experience unbeatable quality at an affordable price point.
Contactgegevens
42 Wilbury Way, SG4 0AP, Verenigd Koninkrijk
- 020 3051 3859
- info@halitesalts.co.uk
- halitesalts.co.uk
4,5
Uitstekend
208 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Amazing Halite
Recently had a regular delivery of block salt. Normally uneventful, however this time one of the boxes was not there. Contacted Halite, spoke to Menachem. Sorted in a minute, expecting missing box in a day or two. Amazing service
29 september 2026
Review zonder uitnodiging
Very prompt delivery
1 september 2026
Antwoord van Halite Salts
Thank you for your review! We’re really pleased to hear your order arrived promptly. We appreciate your support and hope to see you again soon!
Antwoord van Halite Salts
Thank you so much for your lovely review! We’re really pleased to hear your delivery arrived on time and that the driver was so helpful. We really appreciate your feedback and hope to see you again soon! 😊
Great price
Great price. Delivery was split which caused some confusion but probably the delivery company fault
27 augustus 2026
Antwoord van Halite Salts
Thank you for your review! We’re really pleased you were happy with the price. 😊
Apologies for the confusion with the split delivery. Occasionally the courier may separate parcels within the same consignment, meaning they can arrive at different times. We appreciate your patience and hope to see you again soon!
Best price
Best price. Well packaged. Arrived undamaged and really quick. Very easy to order online. Will definitely use again.
27 augustus 2026
Antwoord van Halite Salts
Thank you so much for the lovely review! We’re really pleased to hear you were happy with the price, packaging and speedy delivery. We really appreciate your support and look forward to supplying you again soon!
Great price and received order within 3…
Great price and received order within 3 days.
25 augustus 2026
Antwoord van Halite Salts
Thank you for your review! We’re really pleased to hear you were happy with the price and that your order arrived quickly. We really appreciate your custom and hope to see you again soon!
I'm not entirely sure why the boxes…
I'm not entirely sure why the boxes arrived both bound with plastic packaging strips and selotaped - it made it extremely difficult to open and it would put me off ordering from you again I'm afraid
25 augustus 2026
Antwoord van Halite Salts
Thank you for your feedback, and we’re sorry to hear the packaging made the boxes so difficult to open.
The plastic strapping and tape are used to give the boxes extra support during transit, as the salt is very heavy and we want to reduce the risk of the packaging splitting or becoming damaged with the courier. That said, we completely appreciate that the packaging also needs to be practical and easy for our customers to open.
We really appreciate you bringing this to our attention and will take your comments on board when reviewing our packaging going forward. We hope we have the opportunity to provide you with a better experience next time.
Antwoord van Halite Salts
Thank you for your review. We’re pleased to hear that you found our product good value and that your order was delivered promptly.
Excellent customer service
Excellent customer service. I informed them that one block of salt had broken up on delivery and they dispatched a replacement the next day.
However, to my great surprise they sent me a box of 3 x 2 blocks and not just one block of salt!!
Not many companies would be so efficient and generous. Keep up the good work!
29 juli 2026
Review zonder uitnodiging
Antwoord van Halite Salts
Thank you so much for your kind review. We’re sorry that one of the salt blocks arrived damaged, but we’re delighted to hear that our team resolved the issue quickly and that you were pleased with the replacement. We really appreciate your support and your lovely comments about our customer service.
Top company 👍
29 juni 2026
Antwoord van Halite Salts
Thank you for the fantastic feedback! We really appreciate your support and are pleased you had a great experience with us. 👍
Super quick service
Super quick service. I just wish that the couriers could deliver without smashing at least one pack.
29 juni 2026
Antwoord van Halite Salts
Thank you for your review. We’re really pleased to hear you were happy with the quick service.
We’re sorry that one of the packs arrived damaged by the courier. We know how frustrating this is and we’re continuing to work on improving packaging and delivery handling wherever possible.
If you need any help with the damaged pack, please contact us at info@halitesalts.co.uk and we’ll be happy to help.
3rd party salt supplied, broken.
Delivery was not Halite salt but a 3rd party supplier. Not only that, but 8 out of the 12 packs received were crumbled/broken. Still waiting a response from Halite.
Won’t be using them again.
25 juni 2026
Review zonder uitnodiging
Antwoord van Halite Salts
Hi Stephen,
We’re very sorry to hear this and apologise for the condition your order arrived in.
We have recently experienced stock shortages with our branded Halite salt, which is why we temporarily supplied salt from another supplier. We included a leaflet with each order to explain this and to confirm that the temporary salt is of the same quality. Our branded Halite salt is due to be back in stock next month.
That said, we are very sorry that 8 of the 12 packs arrived broken/crumbled. This is not the standard we expect, and we completely understand your disappointment.
We would be happy to arrange a replacement for you, and we will get in touch directly to resolve this as quickly as possible.
Kind regards,
Halite Salts
Great price
Great price, quick delivery and fabulous friendly customer service, in particular James M. Thank you Halite!
17 juni 2026
Review zonder uitnodiging
Antwoord van Halite Salts
Hi,
Thank you so much for your lovely review.
We’re really pleased to hear you were happy with the price, delivery and customer service. We’ll be sure to pass your kind words on to James M as well.
Thanks again for choosing Halite!
Kind regards,
Halite Salts
I ordered 10x25kg bags of tablet salt
I ordered 10x25kg bags of tablet salt, these were delivered individually wrapped in a cardboard box. Two of the boxes were sufficiently damaged in transit, going through the cardboard box and tearing through the inner plastic sack spilling out the salt tablets everywhere when I opened the cardboard box. Not good.
26 mei 2026
Antwoord van Halite Salts
We are very sorry to hear about your experience and apologise for any inconvenience caused.
Please get in touch with us directly at info@halitesalts.co.uk so we can investigate the issue and work with you to resolve it as quickly as possible. We value your feedback and would appreciate the opportunity to make things right.
Kind regards,
Halite Salts
Antwoord van Halite Salts
Thank you for your feedback. We're pleased to hear that your delivery was on time and that you found the service polite and helpful. We really appreciate you taking the time to share your experience and hope to serve you again in the future.
Antwoord van Halite Salts
Thank you for your feedback. We're pleased to hear you were happy with our service and appreciate your support.
Halide Salts
Very quick delivery and well packaged. Excellent service. Haven't used yet in the water softner
26 mei 2026
Antwoord van Halite Salts
Thank you for your review. We're glad to hear you were pleased with the very quick delivery, secure packaging, and overall service. We hope the product performs well for you in your water softener once in use, and we appreciate you taking the time to share your feedback.
Fast sevice good quality salt,my only…
Fast sevice good quality salt,my only issue is a bit to much packaging .
26 mei 2026
Antwoord van Halite Salts
Thank you for your feedback. We're pleased to hear you were happy with the fast service and the quality of the salt. We also appreciate your comment regarding the packaging—this is useful feedback and will be shared with our team as we continually look for ways to improve. Thank you for your support, and we hope to serve you again in the future.
Antwoord van Halite Salts
Thank you for your review.
We're delighted to hear that you found our product to be good value and that your order was dispatched quickly. Providing quality products and efficient service is very important to us, so it's great to know we met your expectations.
We appreciate your support and look forward to serving you again in the future.
Brine formation
The salt was delivered as expected in timely manner and no issues on the delivery.
My experience is that the salt is not adequate for my water softener water2buy and results in brine formation.
Please note that the issue is not resolved and I have three bags of salt at home, which can not be used.
Not recommended
27 mei 2026
Review zonder uitnodiging
Antwoord van Halite Salts
Thank you for your feedback.
We're pleased to hear that your order was delivered on time and without any issues.
We're sorry that you experienced brine formation and felt the salt was not suitable for your Water2Buy water softener. Following our discussions, we understand that this issue has now been resolved, and we hope you are satisfied with the outcome.
We appreciate you bringing this to our attention, as customer feedback helps us continually improve our products and service.
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