Halls Holdings Limited Reviews 

My wife and I have just completed on our first house and I’d like to take the time to commend the wonderful service provided by Halls. The initial bookings for house viewings and offer stage were completed by Savannah and was a total breeze.

After our offer was accepted Lilly introduced herself as our sales progressor and her service was exemplary. As first time buyers the process was new to us and unfortunately the communications from our solicitor left a lot to be desired, but no worries as Lilly kept in contact with us the whole way, keeping us informed of every update. My wife and I repeatedly thanked her for being the person speaking to us without chasing, including awkward conversations when delays in the chain kept our dream home on hold.

Lilly is a credit to Halls and deserves recognition of the outstanding service she provided. Lilly, thank you again for your help, guidance and communication.

Thanks to Francesca and the team at Halls for all your help with our property purchase. We really appreciate the excellent communication and professional service we are receiving during this process of purchasing our property.

Good communication with us, the buyers, which we felt was essential. Friendly, polite, approachable & professional. Would recommend.

I feel that Halls really need to improve their vetting before wasting people's time and money.
I was completely upfront with my circumstances before being invited to view a property which was a five-hour drive there and 5 hour drive back, only to find that the owner had very strict criteria that I didn't meet! Perhaps it would have been better for all concerned had I known about this, before venturing out of my front door, and having my time, money, and limited energy wasted!
Halls kept me on tenter hooks, not knowing what the hell was going on for a very long time before finding out I didn't stand a cat in hell's chance of renting the property.
I really wish I had been informed of this in the first place! Would I waste my time with Halls ever again?. NO.
Hugely unprofessional, and a very expensive experience.
I have given two stars because the gentleman that showed me around the property was very nice, otherwise I would have given zero!

I have been more than happy with the helpful service provided
Communication very good. Would have preferred to just have the one agent throughout but both were proactive and professional.

Through the whole process of selling our home Halls were excellent
They kept in touch frequently, replying promptly and professionally to all communications. They were friendly and happy to spend time explaining anything we were unsure of. We frequently spoke to Hugh and Margaret who's knowledge and reassurance was invaluable.
The support of our sales progressor Abbie once our home was sold STC was amazing.
She kept in touch with our buyers and their solicitors to ensure progress throughout the chain continued. She provided a friendly reassuring presence when (as inevitably happens) issues arose. I feel that without this support
the progress from STC to Completion would have been much slower and definitely more stressful for us.

The Sales Process before instruction was excellent. Thereafter, the follow up process was moved to a different office. Whilst this worked well, we would have preferred everything to be left locally, where we knew the staff. That said, the overall experience was good,

I have had experience of estate agents before both as a tenant and landlord. As a tenant with Halls, I have found the service excellent. Amy has dealt with all of my queries really quickly. Documents have been sent in a timely manner with attention to detail. I have been treated with kindness, respect and understanding. This is the start of my tenancy with Halls but I have certainly been impressed so far.

Fantastic service from the Telford branch - Matt explained the whole process from start to finish and helped us get the best price for our house possible. Stephanie then took over once we had accepted the offer and kept it contact should we need anything further up until the point we completed on our new house. It was our first time selling a house and we wouldn’t hesitate to use them again!

We have been dealing with Hall Estate Agents Telford for the sale of two properties. Matt, Charli and Angela. Have been phenomenal. From the initial booking of the evaluation, to their marketing expertise. All the way through to bookings and viewings. They have been amazing!

Sales progression have been great. Pushing the sales along when we thought it had stalled!

And Shrewsbury Halls have also been accommodating with the potential purchase.

We recently purchased our new home through Halls GB and couldn't be happier with the service. We worked predominantly with Steph, who was incredibly supportive and kept us updated every step of the way. A huge thank you to Steph and the whole team at Halls for making our move so seamless!

After being with another estate agent for 7 months and 2 viewings, we moved to Halls. Had viewings straight away and the house was sold in a couple of weeks. The team are really helpful and were with us until the end. I would highly recommend Halls if you are looking for a great estate agent.

I wasn’t originally going to leave a review, but since I’ve been asked, I feel it’s only fair to give an honest account of my experience.

Communication throughout the process was minimal. I made it very clear that, due to working away, I was relying on you to ensure the vendor had cleared all rubbish from the property before completion. I was reassured that this had been taken care of.

However, after purchasing the property and attending in person that weekend, I was extremely disappointed. While I was informed that all keys had been left in the kitchen, I discovered the door had been left unlocked. This is a serious oversight, as anyone could have accessed the property and all its keys.

Inside, the condition of the property was not as expected. Ceiling lights were left hanging down, and most importantly, the garden was still full of rubbish that had not been cleared. This has now left me with additional, unexpected costs.

When I contacted you to raise these concerns, I was advised by the person handling my case to pursue the matter through small claims. As a first-time buyer, this experience has been far from the rewarding milestone it should have been, and instead has been frustrating and disappointing.

The issues remain unresolved, and the mess is still there for me to deal with.

On that basis, I feel a 2-star rating is justified.

Halls lettings Elsemere branch]
Do not expect prompt replies [especially from the 'trainee'] Many mails sent without reply...including an application [which contained my personal details including passport and drivers licence] with no confirmation of receipt..which in itself gives great concern on data retention and safety. [especially in these day's of data mining]
I advise anything said must be followed by written confirmation..
Halls should stop pestering me for more comment. Link has a malicious host.

We had a myriad of planning issues over multiples sights, Lyndsey resolved them all. Great communication and excellent knowledge of planning.

We have recently bought a house that was marketed through Halls. Ashley and her team were really helpful with any queries we had ....Thankyou :)

Halls provided tremendous support throughout what was a very complex sale. The process involved multiple moving parts across their commercial, residential sales, and planning teams, and they handled it all seamlessly. Communication was clear, professional, and proactive at every stage, which made a challenging transaction feel far more manageable. I wouldn’t hesitate to recommend Halls for anyone dealing with a complicated or multi-disciplinary property sale.

From the moment we met Simon and Jamie we were impressed by Halls professional, but friendly approach. This approach was also demonstrated by all the staff we had contact with including Holly, Beth, Denise and, latterly, Lilly. Viewings were arranged promptly and we were given sufficient information in each case. There were no last minute cancellations and no-shows. Feedback was sought and passed on to us promptly. Once we had found a buyer, the post-sale process kicked in with Lilly and proved invaluable when faced with various challenges along the way. We would not hesitate to recommend Halls.

What made the experience great was that Halls provide a customer-centred service. We felt listened to. The service provided completely met our needs. The staff work as a team.

Halls were our second sales agent after our local branch failed to perform, and were recommended by a friend. The whole experience was great from the initial market appraisal where the valuer totally understood our situation and guided us through how to achieve what we wanted. The team in the branch arranging viewings were on the ball and a massive thank you to Colleen Harrison and Stephanie Eiken who were instrumental in ensuring the sale and our subsequent purchase went through. Colleen definitely went above and beyond and demonstrated the skills that are necessary in an estate agent. We couldn't have been happier with them during what is ultimately an extremely stressful process. We have already recommended them to friends.