I purchased a 3mm chain earlier this year and it was lovely, really happy with it so decided to order a thinner version to replace an existing chain I had that had broken, expecting the same quality.... Toon meer
Bedrijf heeft geantwoord
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Hi there, I ordered twice gold rosary (because Ive lost first one or maybe somebody steal it from me because was looks very expensive) Definitelly 5 stars product and 5 stars seller next one onl... Toon meer
Bedrijf heeft geantwoord
not sure how many stars to give i have mixed feelings about EVRI who delivered my earrings. evri is genrally ok in general but sometimes i experience inconsistenties. but the ebay seller HALO'S LONDON... Toon meer
Bedrijf heeft geantwoord
I couldn’t be happier with my experience with Halos London. I originally ordered a box set of cufflinks, tie pin and tie for my wedding, and it arrived exactly as promised. The quality is fantas... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Halos london is an online jewellery retailer that specialises in Earrings, Necklaces and Bracelets for both men and woman. We have warehouses located in London, France and China and deliver to the whole of Europe. Discover our range of jewellery and enjoy everyday low prices!
Contactgegevens
SE24 0BP, London , Verenigd Koninkrijk
- Info@haloslondon.com
- haloslondon.com
4,1
Goed
218 reviews
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I bought a diamond emerald bracelet…
I bought a diamond emerald bracelet from halo London and it's really beautiful good quality stones and design.It was delivered the next day beautifully packaged.will definitely order from them again.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Great company
Great company, I had a problem and they sorted it straight away, great customer support, will be ordering from them again.
14 augustus 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Good prompt service
Lovely products. I had a problem with one which was resolved very quickly with a replacement and was much appreciated.
14 augustus 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Excellent product …
Bought 3 sets of earrings very good quality quick reliable delivery, would by from this company in the future
14 augustus 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Beautiful earrings was very happy with…
Beautiful earrings was very happy with the purchase would buy again
17 juli 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Cute earrings, great service!!
I had a problem with my item and it was dealt with so professionally. Great communication and super quick service. My replacement was perfect and personally checked before it was dispatched. Super cute earrings!!!
8 augustus 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Beautiful silver hoop earrings
Beautiful silver hoop earrings. Even better than they looked on line. Lovely quality. Arrived quickly. Thank you!
22 juli 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Fantastic company
Fantastic company, my daughter absolutely loves her necklace. Delivery is super fast, the packaging is beautiful 😍. I highly recommend purchasing you will not be disappointed.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Numerous emails ignored by Halos
I have not received my order that was placed over a month ago. I have contacted Halos via email and messages 3 times in total about my order and have not received a response from customer services. The order shows as shipped but there is no tracking for the number provided within the UK. Avoid...I have tried to contact to no avail. Therefore I have no way of getting a refund or replacement.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Halo’s London
We have requested further information regarding this review but as of yet have received no response. When we highlighted this to trustpilot they responded by telling us that they no longer remove reviews that cannot be verified. They have software it seems that can detect whether a review is genuine or not. They then tried to sell us a subscription package. This is the type of company we are dealing with. Essentially, High trust pilot scores are for sale. Every company that has a subscription with trust pilot coincidentally also has a great trust pilot score. We will not be coerced into taking out an extortionate subscription package, all of our reviews both positive and negative are organic and that is the way it is going to stay. Always use several sources when researching a company and don’t rely on trust pilot.
Shipped from China, never arrived, but I did receive a full refund.
Ordered two chains. They never arrived.
In fairness, the company refunded me in full after a month, without quibbling, so that’s a strong point in their favour. Customer service also responded quickly.
That said, when I ordered I did not know they were being shipped from China (makes the name Halo London feel a bit dodgy) and I would not have ordered them if I had known that as it makes returns impossible.
5 augustus 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you for taking the time to share your feedback. We appreciate your kind words about our customer service and the prompt resolution of your refund. We apologize for any confusion regarding the shipping of your order.
To clarify, our company operates with warehouses in several locations, including London, Kent, France, and China. The location from which an order is dispatched depends on where the stock is held at the time of purchase. This allows us to efficiently fulfill orders for our customers across various regions.
We understand your concerns about returns and would like to assure you that our returns center is located in Dartford, making the returns process straightforward and easy for our UK customers. Additionally, we are a London-based company with our headquarters registered in London, and our brand reflects our commitment to maintaining high standards of service and quality.
We value your feedback and will continue to work on improving our communication to ensure a better experience for our customers in the future. Should you have any further questions or concerns, please don’t hesitate to reach out to our customer service team.
Thank you once again for your understanding and for giving us the opportunity to serve you.
Best regards,
Halos London Customer Service Team
Excellent quality fast shipping great…
Excellent quality fast shipping great price 5*
7 juli 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Stunning tennis bracelet
Stunning tennis bracelet. Arrived so quickly and fabulous value for money. Will shop here again.
15 mei 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Super fast delivery service
Excellent communication fast delivery service awesome item no problems with item overall very very happy thank you very much
21 juni 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Good overall
Items arrived promptly
Love the Dickie Bow and brooch.
Earrings were not the black heart angel wing set I ordered but not too worry.
Overall a good service
25 mei 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Haven't received my purchase
Problem was eventually solved and product received
16 mei 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Update 2 : the chargeback raised by Veronica Ridley once she received the replacement was reversed by her bank once we provided the requested evidence.
UPDATE: Once The declaration of non receipt was signed, we were able to forward it in to evri who are still to come back to us with the outcome. In the meantime we sent a replacement out with tracking number H02V3A4058065459, which shows it was delivered on June 5th at 13:29. Customer confirmed that they have received the replacement and would update the review to reflect the issue had now been resolved, but the enthusiasm to update a review is never as strong as it is to leave a negative one on trust pilot as is usually the case.. so we have updated our response to reflect the resolution
According to the tracking number H02V3A4049963250, Evri delivered your order on Friday, 17th of May. We understand that despite this status, you have reported that the item was not delivered to your address and was left in an unsafe location.
To resolve this, we requested that you sign a declaration of non-receipt, which is necessary for us to initiate an investigation with the courier. Unfortunately, without this signed document, we are unable to dispute the delivery status with Evri.
Regarding your comment about the delivery address, our system automatically uses the address entered at checkout for shipping labels. In our previous communications, you mentioned that the parcel was left in the communal area of your block, indicating that the delivery address itself is not the issue.
We sincerely want to assist you in resolving this matter. Please contact our customer service team via chat or email so we can further assist you. We have also reached out to Evri and they require the signed declaration to proceed.
Thank you for your understanding and cooperating
Unbelievably great service and quality.
I’m travelling abroad for a wedding next week and I wanted to order one of the super flamboyant feather bow tie sets from Halo’s. But I was concerned that the standard delivery window would mean it would arrive after I left.
So I reached out through their chat system on Tuesday evening. I was advised they would expedite the delivery. Somehow, when I arrived home from work the next day, the bow tie had been delivered! Exceptional. I was prepared to have to wait and worry that it wouldn’t arrive but instead it came almost immediately. I’ve never had such a positive customer service experience.
Also just to say, the craftsmanship and quality of the bow tie and pin is incredible, it even came in a proper wooden presentation box with brass fittings. Considering the price I was blown away and I can’t wait to steal focus at the wedding with my stunning peacock feather bow tie. (I’m only half kidding).
Well done folks, you’ve made a loyal customer out of me.
21 mei 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Uncontactable!!
Uncontactable!!
I received earrings that were damaged. Emailed them 3 times and no response!
Avoid them at all costs!
12 april 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you for your feedback. We take all customer concerns seriously and aim to address them promptly and effectively.
We have thoroughly reviewed our communication records and found that we received only one email from you, to which we responded promptly, offering a return option for the earrings. Additionally, we offer a live chat facility for immediate assistance, which was not utilized in this instance. As we have not received any return request from you, we assumed you chose to keep the earrings.
We understand your disappointment with the slight bend in the earring post, which can be easily adjusted or returned if not suitable. These are the only two options available in this instance, as we believe issuing a refund or replacement for such an easily fixed issue is unreasonable.
We are committed to ensuring customer satisfaction and regret any inconvenience you may have experienced.
Please reach out to us if you have any further queries.
Kind regards
Halos London Customer Service Team
I love my earrings
I love my earrings, they are almost an exact match for a designer brand that are £160. I never take them out, they look great. Quick delivery. 5 stars.
1 maart 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
Top quality!
Ordered a 24" silver chain. Fantastic price for top quality!
Wonderful service :)
27 april 2024
Review zonder uitnodiging
Antwoord van Halo’s London
Thank you so much for taking the time out to share your experience with others. We really appreciate it. Especially since we are not on a paid trust pilot plan. You are awesome! Thank you once again and hope to see you back at our store soon
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