We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive -... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us anoth... Toon meer
Bedrijf heeft geantwoord
Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my detai... Toon meer
Bedrijf heeft geantwoord
Danielle assisted me today with a sample that should have been collected yesterday, but wasn't. She was extremely efficient and helpful. And contacted me a number of times during the day to give f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HALO - the world's most effective screening solution for infectious diseases including COVID-19
Contactgegevens
I-HUB, Imperial College White City Campus, 84 Wood Lane, W12 0BZ, London, Verenigd Koninkrijk
- 0330 390 4586
- info@haloverify.com
- haloverify.com
3,7
Gemiddeld
2K reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The test was quick and efficient
22 februari 2022
Antwoord van Halo Verify
Thank you very much for your review and your positive words, you feedback is very important to us.
We are very grateful you have rated us 4 stars, would you have any suggestions or any areas of improvement we could make to increase your experience with us to 5 star?
Kind Regards,
Antwoord van Halo Verify
Thank you very much for this 5-star review!
Please contact us if you require any further testing in the future, we are here to help.
Kind Regards,
The Halo Team
Excellent Customer Service.
We contacted Halo by phone to check on time of a booking. Agent was extremely polite and helpful providing all the information we needed.
22 februari 2022
Review zonder uitnodiging
Antwoord van Halo Verify
Thank you very much for this 5-star review!
Please contact us if you require any further testing in the future, we are here to help.
Kind Regards,
The Halo Team
Halo Verify was fantastic
We used Halo Verify for the PCR upon landing in the U.K. very easy to do and ideal after a turbulent flight. The last thing I would have wanted to do is a swab down my throat so this was perfect and for our children. We did the test at the Sofitel in the morning and had our results by the evening so very speedy for a PCR. Thank you very much!
22 februari 2022
Antwoord van Halo Verify
Good Afternoon,
First of all thank you for taking the time out your day to write this 5 star review, your feedback means everything to us.
Have a lovely day,
Kind Regards
The Halo Team
I wish your app was downloadable on play store
I wish your app was downloadable on play store and not on app store only
22 februari 2022
Antwoord van Halo Verify
Apologies this is not yet available on play store and is something we are looking into.
You are able to access this via the website portal, which provides the exact same steps and login as the app would.
Kind Regards,
The Halo Team
Complete debarcle lost my tests
Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us another test til 8 days later. Destroyed my 10 day holiday seeing family for the first time in 3 years. Gutted.
22 februari 2022
Antwoord van Halo Verify
Good Afternoon,
Would you be able to provide us with more information via trust pilot privately so this matter can be looking in to immediately.
Kind Regards,
The Halo Team
Antwoord van Halo Verify
Thank you very much for your review and your positive words, you feedback is very important to us.
We are very grateful you have rated us 4 stars, and will take your comments on board on how we can improve.
Kind Regards,
Very bad staff especially Abi
22 februari 2022
Antwoord van Halo Verify
Hello Alex,
We are disappointed to read your review, and have tried to contact you to gather more information about your complaint but have been unable to reach you. We have also flagged your review to the Trustpilot team as we would appreciate it if you could leave out any personal information such as someone's name, and just leave a more general review in future.
Please contact our customer service team on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with all of your details, someone will be able to assist you with this.
Thank you.
Halo team.
Trustworthy and user friendly
22 februari 2022
Antwoord van Halo Verify
Thank you very much for this 5-star review!
Please contact us if you require any further testing in the future, we are here to help.
Kind Regards,
The Halo Team
Useful but ..
Very useful once you jump through the hoops BUT the information is poorly worded and sometimes wrong or out-of-date or conflicting from one page to another. It leads to mini-heart-attacks, as if travel these days is not stressful or challenging enough!!
22 februari 2022
Antwoord van Halo Verify
Hello Kirstie,
We are disappointed to hear that you were confused by our wording, and we do take our customers feedback on board when it is applicable. We do try to make sure the information we have on the site and on our app is clear and concise, and laid out in such a way that you are sure not to miss a thing, so we can make the process as smooth as possible for travellers.
We would like you to elaborate on this further if possible, so have tried to contact you to discuss further but have had no luck.
If you wouldn't mind contacting our team on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with all of your details, someone will be able to assist you with this and answer any questions you may have straight away.
Thank you.
Halo team.
Stop it finally and let people travel
Stop it finally and let people travel
I remind u of our basic human rights
22 februari 2022
Antwoord van Halo Verify
Good afternoon Michael,
We are sorry to hear you feel this way, but Halo is not responsible for this decision it is in fact a government decision and requirement, therefore you will have to take it up with them.
We do not feel it is fair that we are judged on this decision that does not sit in our hands, we are simply providing a service to make things easier for travellers whilst we are required to follow rules and travel guidelines, so would appreciate if you could rate the Halo service itself, rather than the government rules and guidelines which are not down to us. We hope that you understand our stance.
Thank you.
Halo team.
PCR test Heathrow airport December 2021
Easy to register, clear informations, easy to get to the place for the PCR test and all done quickly and very efficiently.
22 februari 2022
Antwoord van Halo Verify
Good Afternoon,
First of all thank you for taking the time out your day to write this 5 star review, your feedback means everything to us.
Have a lovely day,
Kind Regards
The Halo Team
Antwoord van Halo Verify
Good Afternoon,
First of all thank you for taking the time out your day to write this 5 star review, your feedback means everything to us.
Have a lovely day,
Kind Regards
The Halo Team
Appalling.
Appalling.
Results neveer came - lost somehow
Now found other reliable laboratories
22 februari 2022
Antwoord van Halo Verify
Hello William,
We are disappointed to hear your experience was not what we would have hoped for on this occasion. Having looked into your account on our system, it appears that your barcodes were not scanned/input properly on this occasion which meant your sample could not be linked properly to your account. Without barcode numbers we are unable to link samples to individual accounts and therefore, you do not get your results. Instructions on how to do this are on our website/App and in the instruction booklet in the kit.
Please contact our team on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with your barcode numbers and we will be able to find your sample and link it to your account properly.
Thank you.
Halo team.
Awesome service!
22 februari 2022
Antwoord van Halo Verify
Good Afternoon,
Thank you for rating us with 5 stars, your feedback is very important to us.
Kind wishes,
The Halo Team
Super convenient to get the test done…
Super convenient to get the test done at the airport. The process was smooth, and the results were delivered by the evening, which meant we were able to get out of home isolation in 10 hours after landing instead of waiting for day 2. Priced competitively as well.
22 februari 2022
Antwoord van Halo Verify
Thank you for taking the time to review our service, your feedback is very important to us.
Have a lovely day!
Antwoord van Halo Verify
Good Afternoon,
Thank you for rating us with 5 stars, your feedback is very important to us.
Kind wishes,
The Halo Team
Antwoord van Halo Verify
Good Afternoon,
Thank you for rating us with 5 stars, your feedback is very important to us.
Kind wishes,
The Halo Team
Efficient and good service
22 februari 2022
Antwoord van Halo Verify
Thank you for taking the time to review our service, your feedback is very important to us.
Have a lovely day!
Charged £80+ for no collection, no test result.
I arranged the collection, never turned up, I called customer service who promised me to sort out, nothing happened...I called again to be offered the refund, 3 months have passed, nothing happened.
22 februari 2022
Antwoord van Halo Verify
Hello,
We cannot apologies enough for this mistake, it is not the type of customer service for we aim for at Halo. If you could call our customer service line and we can get this sorted for you ASAP, or if you could privately provide your contact number with trust pilot we can arrange one of our agents to contact you.
Kind Regards,
The Halo Team
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