We have used Halo test results on two occasions now. Both times the results come through quickly and the process was smooth. We suspect that one of our results that came back was a false positive -... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Complete debarcle. Paid expensive hotel in Kings Cross on the guarantee of results next day at 6am. Hotel and Halo lost out tests. No one compensation the +300quid we spent. Halo couldnt get us anoth... Toon meer
Bedrijf heeft geantwoord
Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my detai... Toon meer
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Danielle assisted me today with a sample that should have been collected yesterday, but wasn't. She was extremely efficient and helpful. And contacted me a number of times during the day to give f... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
HALO - the world's most effective screening solution for infectious diseases including COVID-19
Contactgegevens
I-HUB, Imperial College White City Campus, 84 Wood Lane, W12 0BZ, London, Verenigd Koninkrijk
- 0330 390 4586
- info@haloverify.com
- haloverify.com
3,7
Gemiddeld
2K reviews
Heeft nog niet op negatieve reviews gereageerd
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Antwoord van Halo Verify
Thank you for your feedback!
I see you have rated us 4 stars, would there be anything you could suggest we could improve on to make this a 5 star experience for you?
Kind Regards,
The Halo Team
Took 5 days to come back with test…
Took 5 days to come back with test results that were supposed to be turned around by 8am the next day. Terrible customer service... had to get another test in the interim and in the end refused a refund. Never use again...
22 februari 2022
Antwoord van Halo Verify
Hello,
The most common mistake for results being this late would be if the barcodes on the test were not correctly registered to your user account, as if it is not correctly linked up when the results are released they will not go to the linked email. May I ask if your test was linked up correctly before this is further investigated?
Kind Regards,
The Halo Team
Very good service
Very good service. Did not take long to answer all my questions.
22 februari 2022
Review zonder uitnodiging
Antwoord van Halo Verify
Thank you for taking the time to review our service, your feedback is very important to us.
Have a lovely day!
I don't quite understand how they can…
I don't quite understand how they can produce a positive test and the NHS PCR taken shortly after can be negative.. can they really be trusted
Just another money making company cashing in on vulnerable people, dont see that their tests are any different from the NHS either
20 februari 2022
Review zonder uitnodiging
Antwoord van Halo Verify
Hello Angela,
Our tests are extremely accurate, and are run more than once to double check for positive results, and can detect Covid in the very early stages, before some other testing companies. We recommend you get in touch with all of your details and speak to someone in the team, who will be able to look into your sample and give you a more detailed reason as to why this may have happened on this occasion. We have reached out but unfortunately have been unable to contact you.
You can reach us on 0330 390 4586 Mon-Fri between 8am-8pm, or weekends between 8am-4.30pm with all of your details, someone will be able to assist you with this straight away.
Thank you.
Halo team.
So far so good
So far so good - Phoned 3 times with log in problems and an ambiguous question when submitting details but customer service at Halo excellent - patient and gave me piece of mind - real test (excuse the pun) will come when we take the test at Sofitel and the result comes through on time before our flight.
20 februari 2022
Review zonder uitnodiging
Antwoord van Halo Verify
Apologies you had issues with the log-in process, we would like to improve on this and thank you for your feedback, it is very important to us.
We are glad to hear as a team at Halo you found the customer service excellent.
Thank you again for this review,
Kind Regards
The Halo Team
Test works well and quick (4 hour)…
Test works well and quick (4 hour) results.
You need to develop an Android app for submission, not everyone uses an i-phone and the app would save much time!
19 februari 2022
Antwoord van Halo Verify
Good Afternoon,
We are looking into this, however you can use the website which opens the same portal as the app.
Thank you for your feedback, we will take this comment on board.
Kind Regards,
The Halo Team
heathrow halo test slay
did a great job easy and simple to use coming back from the airport and the results came back relatively quickly (took the test early in the morning, results came back in a few hours)
19 februari 2022
Antwoord van Halo Verify
Thank you very much for your review and your positive words, you feedback is very important to us.
We are very grateful you have rated us 4 stars, would you have any suggestions or any areas of improvement we could make to increase your experience with us to 5 star?
Kind Regards,
The Halo Team
For those who've not read the fine…
For those who've not read the fine print, this is a saliva test. You need to fill a test tube with saliva. I would not recommend this service to anyone with children under the age of 8. It took my 8 year old half an hour to fill the vile with saliva and my 5 year old was not able to do it. The lobby where they sent you to do the test was filled with unmasked passengers from all over the world. The table that we sat at was covered in saliva. After we were finished, it was also covered in my 8 year old's saliva. The room was filled with other families with children crying and parents arguing cause their little ones could not fill the tube with enough saliva. So stressful after an 8 hour flight with three kids. For adults travelling alone or with older children, this is fine, easy and quick. Just mind the table you sit at and be aware is covered in spit from 100 people before you.
**Reply to Halo Reply**
Yes it was my fault I did not realise it was a saliva test. In hindsight the saliva test is just not the best for young children. Regarding your staff disinfecting surfaces. I was there for nearly a 1.5 hours by the time I filled out 5 family members in the ap and by the time my kids managed to finish the test, I never once saw one person disinfecting the tables.
Lastly this was before masks were not required.
18 februari 2022
Antwoord van Halo Verify
Hello Patricia,
We are disappointed to hear you were not satisfied with your experience, but can ensure you that we clean and disinfect all of our testing booths after every customer, and this is closely monitored throughout the day at all times. Our staff are all required to wear masks at all times when on-site. If other passengers decide not to wear masks, we cannot reinforce this as it is no longer a government requirement to do so, so they have a choice, but we do strongly advise it within the hotel itself and have lots of signs around to remind people.
We also have very clear instructions on our website and App to state that this is in fact a saliva based PCR test, so if you are unclear at all please visit this link to have a look for yourself. 'Family-friendly, saliva-based PCR and rapid LFT Covid testing'
https://www.haloverify.com/
Thank you.
Halo team.
I did not find the receptionist on that…
I did not find the receptionist on that day helpful as she gave the package found it daunting she just pointed a direction for me
But God led someone else to help me in reading and follow the instructions to complete it and drop it in the trays provided
17 februari 2022
Antwoord van Halo Verify
Apologies that you did not have a positive experience with the receptionist, thank you for this feedback and I will be passing this information on to the relative team on how we can improve your experience to a 5-star one.
Kind Regards and have a lovely day,
The Halo Team
Excellent app
16 februari 2022
Antwoord van Halo Verify
Good Afternoon,
Thank you for rating us with 5 stars, your feedback is very important to us.
Kind wishes,
The Halo Team
Antwoord van Halo Verify
Thank you for taking the time to review our service, your feedback is very important to us.
Have a lovely day!
Antwoord van Halo Verify
Good Afternoon,
Thank you for rating us with 5 stars, your feedback is very important to us.
Kind wishes,
The Halo Team
Talking to Danielle was excellent
Talking to Danielle was excellent, she cleared up my concern immediately without any delay and I like the personable professional service, Danielle even wished me a happy birthday! The staff in Scotland are excellent in always reporting customer feedback to refine the communication. I will certainly use Halo again. Thank you
16 februari 2022
Review zonder uitnodiging
Antwoord van Halo Verify
Thank you for your very kind words, I will pass this positive feedback on to Danielle, we are glad you have had a positive experience with us at Halo.
Kind Regards,
The Halo Team
Halo staff at Sofitel hotel LHR are…
Halo staff at Sofitel hotel LHR are always friendly and accommodating. The results come in good time and the facility is always kept in good condition.
16 februari 2022
Antwoord van Halo Verify
Good Afternoon,
Thank you for rating us with 5 stars, your feedback is very important to us.
Kind wishes,
The Halo Team
Antwoord van Halo Verify
Thank you for your very kind words, I will pass this positive feedback on to Donna, we are glad you have had a positive experience with us at Halo.
Kind Regards,
The Halo Team
She was very helpful and understanding
16 februari 2022
Review zonder uitnodiging
Antwoord van Halo Verify
Good Afternoon,
Thank you for rating us with 5 stars, your feedback is very important to us.
Kind wishes,
The Halo Team
Thank you
Thank you, Danielle Agnew for your excellent service today, You are a credit to your Halo team.
Regards Jacqueline
16 februari 2022
Review zonder uitnodiging
Antwoord van Halo Verify
Thank you for your very kind words, I will pass this positive feedback on to Danielle, we are glad you have had a positive experience with us at Halo.
Kind Regards,
The Halo Team
I appreciated the promptness in which…
I appreciated the promptness in which they called me soon after receiving the package to schedule a pick up slot. Was rather efficient
16 februari 2022
Review zonder uitnodiging
Antwoord van Halo Verify
Thank you for your 5 star review!, your feedback is important to us at Halo, hope to see you again soon.
Kind Regards,
The Halo Team
Carried out a test on the 9th for a…
Carried out a test on the 9th for a flight on the 11th at 1325hrs. I arrived at 11am and there was no records of my test being carried out but payment had gone through my account. It was a VERY tense and stressful am/pm. Eventually had results at 1237hrs and 1446hrs after i did a LAMP & PCR test on the 11th. I was humiliated by BA check in staff saying i should know better due to the fact that i work for BA and the fact that check in was closed for my flight. I had to keep going to the back of the queue killing time and hoping results will come through. A very very bad experience. I don't know how i managed to make the flight.
15 februari 2022
Antwoord van Halo Verify
Good Afternoon,
First of all thank you for providing us with your feedback, it is very important to us at Halo.
The most common mistake that results in a customer not receiving results as fast as possible is if the test isn't registered to your account. We need this step to be followed so that when the test is scanned at the lab, and when the results are released, they are sent to the account it was registered with.
May I ask was there an error in registering your test on the app?
I do apologies you feel the staff were not friendly as this is not the customer service we aim for, and hope if you chose to come to Halo again for your testing we can turn this experience around for you.
Kind Regards,
The Halo Team
Excellent Customer Service in Problem Solving
Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my details. I called back and Rhys from customer service was extremely helpful in liasing with the team on ground and the lab to locate and identify my missing sample. He had a great manner about him and went beyond the call of duty to solve my problem and avoid th need for another journey to Heathrow Terminal 5 for a repeat test. Many thanks!
15 februari 2022
Review zonder uitnodiging
Antwoord van Halo Verify
Good Afternoon,
Thank you for taking the time to write this review, we are sorry to hear there was issues on the app.
I am pleased to hear Rhys could help you, this feedback will be passed on and the team greatly appreciates it.
Kind Regards,
The Halo Team
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