Hammondsfleetcare Reviews 

I was recently involved in a non-fault accident, which unfortunately resulted in my car being written off. The day of the accident, I thought I had contacted my insurance provider - I hadn't!

The stress from the accident, the loss of my vehicle and the uncertainty of whether I had contacted the right people was so overwhelming...

Fortunately, Paige was there to guide me through the entire process and kept me updated at every turn. They arranged for a hire car to be delivered within just a couple of days, while my damaged car was taken away. Within three months, everything was sorted out my claim was paid out, and I was able to find a new car. I honestly found the whole experience to be much faster and smoother than if I had contacted my insurer on the spot!

If I ever find myself in another non-fault accident, this will be the first company I reach out to, and I will definitely recommend them to others. For anyone doubting this company as a scam, I assure you that couldn't be further from the truth. Thank you again, Paige, and I apologise for any doubts I had at the beginning. Truly amazing work!

Scammers. Use delaying tactics to maximise their fees. (They had my car for nearly 4 weeks without even looking at it and then charged an extortionate amount before they would release it back to my insurance company. I can’t believe they are allowed to operate.

I would highly recommend Hammond fleet care. With a special mention to Page, who kept me informed all along. One of the best things is you get straight through, no opinion 1,2,3.... hold for ever. Tell them once and they sort it. Brilliant.
Mine is a lease car and the insurance company was a nightmare to deal with, on the phone for hours to them, and the higher car company, who wanted me to go through everything again!
Hammonds just sorted it out the car was picked up the next day, the higher car was dropped off at the same time. No hidden extras or costs.
I called by mistake wile I was trying to get through to my insurance company, am so glad I did.

Started with a claim through Yoga car insurance, Aaron dealt with our accident efficiently and in a very personable way. He then transferred us through to Hammonds Fleet Care, Paige then took over, guiding us through what we needed to do. She made the whole experience so easy and less stressful than we thought.
We then had a replacement vehicle drive and delivered within 24 hours, by Michael who brought it from the Midlands to our holiday cottage in Scotland.

I cannot praise or thank these 2 enough, caring, friendly and professional. Paige has been in touch regularly with any updates and reassured us that we can sit back now and they will take care of everything else.
We thoroughly recommend them

Absolutely lovely people! They fixed my car, it came back so pristine! The service was excellent, I felt informed of what was happening to my car. This place would be my go to if I had an accident again! ☺️☺️

I can’t recommend this company highly enough. After my car was involved in a serious accident and was ultimately written off, they made the whole process as stress-free as possible.

Within just a few hours, they had arranged a courtesy car for me, which was a huge help. Their communication was excellent from start to finish—they kept me updated every step of the way and were always available to answer any questions.

They also worked hard to secure the best possible settlement for my written-off vehicle, and I was really pleased with the payout they achieved. The payment was processed much quicker than I expected, making a difficult situation far easier to deal with.

A professional, efficient, and genuinely supportive team. I wouldn’t hesitate to recommend them to anyone dealing with the aftermath of an accident. Thank you again for all your help!

Repairs were completed to a high standard and the agent I dealt with provided great customer service!

They were really helpful and made a difficult situation easier especially aisha and paige

I highly recommend Hammonds Fleet Care!
I was involved in a non fault accident snd from the moment of first contact they arranged everything for me, allowing me to focus on my health while dealing with the aftermath of being involved in an accident.

They arranged for my vehicle to be collected from the accident site and deliver my replacement vehicle to my home address. The driver was well mannered and remained professional at all times.

Unfortunately my car was a write off, but the total loss department were attentive and supportive throughout the process which allowed me to purchase a new vehicle at ease and smoothly.

Thank you to everyone at Hammonds Fleet Care for helping and allowing-such a positive experience during such a traumatic time!

Had someone go into the back of me while sat at traffic lights in my VW Arteon, Hammonds dealt with my repairs & arranged a replacement vehicle to come out to me which I received just a few hours after the initial incident which I was really pleased with. Contacted me throughout the repair process with regular updates & really pleased with the results, great experience!

I was recently involved in a non fault accident and Hammonds fleet care were amazing throughout.

They worked very quickly to get my vehicle recovered and organise a like for like replacement vehicle. I felt heard and supported throughout the whole duration of my claim while my repairs were on going.

Upon return of my repaired vehicle I was ecstatic with the work that had been completed!

Would highly recommend!!

Was put in touch with Hammonds fleet care after having an accident that wasn’t my fault. I cannot fault the service I received. They arranged recovery of my car within 4 hours and provided me with a replacement at the same time. I was kept informed of the process and the timescale for the fault insurer to inspect my car and give the go ahead for repairs. My car is back with me now and the repairs are better than I could have expected. They even valeted my car before returning it. Needless to say I had a great experience with them and will definitely be recommending their services to any family and friends unfortunate enough to be in an accident.

Very poor service, they don't answear the phone when they know that they are at fault. They avoid liability, try to stay away from this company and maybe it would be better if everyone will report it to Trading Standards and to the relevant authorities.

I had a non-fault car accident, I thought I had phoned my insurance company but hadn't, when on the call to Hammonds fleet care , they never made me any wiser that they weren't my insurance company. Anyway they came straight up with a courtesy car and took mine away to be fixed or at least that's what I was lead to believe . It wasn't till 2 weeks later when I had to call my insurance company that I was made aware that I had phoned the wrong insurance company, this was very frightening for me but I managed to get both company's to call each other and it was agreed that it was best to leave the car where it was to be fixed . Anyway 2 months later I wasn't getting any details of hammonds regarding the process of the car being fixed there was no correspondence at all . I had called several times but kept being told they where fixing the car as the parts where coming in. Finally after 10 weeks I called them up and said I would like for my car to be fixed by my own insurance company as I just didn't trust this company anymore . They said ok you just have to pay the fee of £6000 for the courtesy vehicle and we will release your car . My insurance payed the money but the car wasn't released till 6 days later . Now ive got the car back being fixed , ive been made aware that they hadn't fixed any of the car and the car seems to be in a worse condition than what it was when they took it down , also it had an extre 700 miles on the clock , now i know garages have to drive the car to asses it but not 700 miles worth. Ive also recieved a PCN for a car that Hammonds fleet have registered my driving liscence details too but I wasn't driving that car . I've had to call the DVLA to sort this out and appeal the PCN . If being in accident wasn't enough I'm now having to make sure my details haven't been given to fraudsters and that my driving liscence details aren't being used by someone else . My advice is to steer clear of this company . For your own health's sake .

This company is NOT GoSkippy. They said they had filed my accident but when I called actual GoSkippy, no report had even been made and they had no idea I’d even been in an accident.
They answer the phone as “claims department” and when asked their company name, they put me on hold first then came back saying they didn’t have a company name!!! But the claims department is this company Hammonds Fleet which give you the courtesy car along with large excess fees, etc. haven’t got my car back yet, hoping it’s not kept in storage like the people above. Scammers!!

I’m leaving this review due to terrible customer service provided by this company and the sneaky games which Hammonds Fleet Care play on people involved in accidents and are vulnerable.

I was waiting just over 8 weeks to be told if my car is a write off or can be fixed. I was told by somebody called akram who I may add sounds a lot like the initial person I had spoke to when reporting my claim who goes by Adamwho had claimed to be GoSkipoy ( realised after phoning my insurance that this was a scam that is done by hammonds quite frequently where they pay google Google to advertise there website Accident claims Department ontop of Google) that my car was in storage currently incurring storage charges of £35+vat and there was a recovery charge of £895 if I was to wish to collect my car due to this company seeming to drag the days on so they are able to billl the insurers more days in storage. They had threatened me multiple times with taking the courtesy vehicle of due to me wishing for them to release my vehicle. This whole ordeal has seriously messed with my mental health and caused me serious distress.

I do feel that this company is a massive SCAM and FRUAD as both members who I had spoken to from the Accident Claims Department sound awfully similar to the staff I had spoken to in Hammonds so I would not recommend using this scam of a company they will take your car promise you all sorts and throw it back in your face.

I do however bekieve upon further investigating vehicle accidents utilising a repair centre of your choice but there are far better options then this company around who actually care for you as a customer bringing THEM business.

This company seem awfully greedy and with the bleed everyone dry if there money

We called thinking they were our insurance company
Go skippy
They pay to add themselves to Google top of search bar
Go skippy said they do this to make money from insurances and had no details of the car going to them and to get it back to them
Wished I had
Our neighbour drove into my car whilst parked , no fault claim

They advised they would sort everything out .
My daughter rang go skippy to chase up horrified to find out they were not go skippy her insurance company and an accident fleet care . Took 6 weeks write off car and held back just under 3 k as we had recently bought car . They are charging us £35 a day as DVLA wont issue a new v5 as vehicle not In our ownership . Going to ombudsman please contact and check your ringing correct company first . They issued us someone else details too and insurance loss Their car was written off wasn’t even our name or vehicle details . My mental health has suffered as a consequence of the daily charge and asked dvla to help and this company issuing final response . We were the victim of a no fault claim and now they are charging storage charge of £35 per day . DVLA say 4 weeks to get one .