Hamptons  Reviews 

Good communication and very fast response to the maintenance service

Property Manager

Patrick Lehmann

I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!

I have been a 20yrs+ repatriating expat and going through the credit checking experience for a rental is troublesome, to say the least…

I dealt with several Agents in the search for a property in Cheltenham, most of which were outwardly sympathetic to the ‘no credit history’ situation that I had.

Some agents said what I wanted to hear, but I didn’t feel sincerity from all but Jen at Hamptons, and one other Agent.

Hamptons were very accommodating and negotiated in good faith with the current landlord, and I am happy to say that we are now relocated and ‘done’.

Jen has been professional throughout, as has the entire onboarding Teaam at Hamptons, therefore I would 100% recommend for them for the service and sincerity I was afforded.

⚠️ HORRIBLE EXPERIENCE AS A BUYER - AVOID HAMPTONS BLACKHEATH!! ⚠️

Called their Blackheath office to book a viewing to see Masons Hill, Woolwich.

Hamptons Sales Team agreed to view on 4 Saturday July at 11:15 a.m but Susan called later and told me she couldn't accommodate me at 11.15 am. I explained to her that I have many viewings lined up the next two Saturdays as I live far and I cannot come in earlier or later and I cannot attend during weekdays as I live far. She wasn't sympathetic at all and just said "Well it's your loss, this home will be sold very quickly."

I explained that I am a full cash buyer. Later, the woman said you're not special. We have many fully cash buyers registered on our systems. Needless to say fully cash buyers, no mortgage is actually rare so Susan is being deceitful and is not operating in line with the Ombudsman Code of Conduct and have reported this to the Ombudsman.

Susan was rude, obnoxious and unpleasant to deal with. Rather than being or taking the sympathetic approach, she takes the direct and rude approach.

Horrendous experience as a prospective full cash buyer and have second thoughts on viewing properties with Hamptons.

Hamptons Blackheath still hasn't published my negative review on Google Review. I suspect this is the only platform that will allow me to leave a true review without the company being selective of which reviews to publish.

Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!

Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.

I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.

Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.

Absolutely appalling experience with this agency. We were asked to give a £5,000 reservation fee for a new build property, with no relevant paperwork offered. Eventually after the matter being escalated, we received the correct paperwork. Paid the fee into a BRIP8 account, which we have since been told is ‘irregular’ for this type of transaction. The money has gone missing, and continues to be missing some 6 or so weeks later. Hamptons have had proof from our bank that it has left the account but rather than making any attempt to trace it, they have done nothing. Between Hamptons and the builders (Kidbrook Homes) solicitor, the evidence we gave them has clearly not been shared. The 3 members of Hamptons staff that we had dealings with, one being the Head of Residential Development, Surrey & Southern, has been stressful and pointless. They are rude, condescending and arrogant. They clearly have no interest in representing their client in securing what was a full asking price purchase. To date, we are still £5,000 out of pocket, and have no hope of Hamptons making any effort (along with Kidbrook) to trace the whereabouts of this money. They could not care less, and that is the attitude we’ve endured for weeks before we finally pulled out of the process.

Hamptons International has a large comprehensive support team offering many resources for the residential landlord. The size of the company may allow a larger turn around of agents than preferred; nevertheless the transition was typically swift and seamless. Our experience with most of Hamptons property managers and their other departments professionals have been good. Hamptons managed difficult tenants professionally and delicately and communicate well with the landlord. Our most recent property manager, Selen, has been extremely supportive and responsive. We greatly appreciate her initiative to invite other Hamptons professionals to assist with providing the best service for the landlord and coordinating with contractors and subcontractors during extensive renovations.

Hamptons in Maidenhead have managed several properties for me over the past ten years. The service I have received from the entire team and in particular from Harjeet Kaur has been extraordinary; attention to detail and super-efficient, many times going above and beyond expectations. I can highly recommend their all-round management services!

Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.

Extremely disappointing experience with Hamptons. Rented a flat through this agency. Being told that the property was "ready to go". The keys have been handed on the street (found out later we were missing some keys to access the water, gas and electricity meters). As soon i got in, i found some maintenance issues which have been reported straight away to the property manager. Once i moved into the flat, I realised that the boiler was not working, and therefore there was no hot water and no heating in the flat. It took 17 days since it was flagged for the property manager and the landlord to solve the problem. In the meantime, i was suggested to buy a daily gym pass or to go to a friend to take a shower. We have been promised a rent free period for the time without the boiler (emails proving that). Eventually, out of the 17 days, only 14 have been discounted without any explanation. Some of the maintenance issues have been solved and paid by myself, some other are still not solved after over 70 days. In addition, i had to pay the outstanding debts to the old energy supplier (42£) to be able to switch my account into the new flat. The agency only works in the interest of the landlords. There is no support to the tenants. The property manager has only communicated via email, not a call or a visit to try to solve the situation. No one else in the office took ownership of this case, including the agent who signed our contract. All the maintenance issues could have been easily spotted with a 10 minutes check by the landlord or the agency prior the rental agreement. Lights not working, hole in the sink, leaking shower and tub, boiler not working, malfunctioning fan extractor, all problems that someone with a bit of professionalism would easily spot. Stay away from this agency, at least from this branch. Rent somewhere else.

If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.

Constant changes of property managers, unreasonable times to respond to emails if they respond at all, very expensive contractors to carry out repairs, recurrent late rent payments, instructing unauthorised repair works and charging you for them without providing any invoice, and spinning the narrative to alter reality when you complain to avoid taking any ownership of their mistakes, etc.

They seem to be very friendly and very polite, and they constantly tell you they aim to provide the best service, but their actions don' t match their words and the incompetence and lack of professionalism are out of this world.

I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Danish was professional, responsive, and highly supportive from start to finish. He followed up on every aspect of the process, took the time to research the available options, and provided balanced and practical advice. His recommendations carefully considered both the client’s budget and the tenant’s operational needs, ensuring that the selected appliance offered the right balance between cost, quality, and functionality.
His proactive approach, attention to detail, and commitment to finding the most suitable solution made the entire process smooth and stress-free. I highly appreciate his efforts and would be pleased to work with him again in the future.

For many years I continue to have a positive experience with Hamptons. My property manager (Danish Ashraf) has always been responsive, professional, and helpful, particularly when recently dealing with a leak and arranging the replacement of a boiler and shower. Communication has been excellent throughout, and I would happily recommend their property management services.

Patryk has been our property manager for nearly two years. Every issue is dealt with quickly and communicated well, even if the resolution isn’t in our favour.
Our latest request was answered and resolved in less than 1 working day.

Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs