I spent days looking online at fires and haodirect had the cheapest fires (70inch) and FREE delivery. The fire itself is great, remote controlled and loads of colours to pick for the flames. Delive... Toon meer
Bedrijf heeft geantwoord
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Great ! But would say assembly time is 1.5 days if your on your own I did manage it on my own but my advice would be get another person involved, preferably someone that’s handy with tool’s screwdrive... Toon meer
Bedrijf heeft geantwoord
Nervous ordering from a company that we didn't know mixed reviews on trustpilot but thankfully decided to place an order. Not only were the price of the 8 stools incredible. They arrived within 1 we... Toon meer
Bedrijf heeft geantwoord
Ordered an electrical fire for my media wall ... unfortunatley the item hasnt arrived after chasing them repeatly still no luck ... i would NEVER EVER Recommend this company and the crazy part is the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Home & Outdoor Direct, we bring you unbeatable deals on quality furniture and outdoor essentials. From stylish indoor furnishings to durable garden must-haves, we offer a wide range of clearance items at exceptional value. Based in the UK, we’re your trusted destination for affordable home and outdoor living — direct to your door.
Contactgegevens
Verenigd Koninkrijk
- info@haodirect.co.uk
- haodirect.co.uk
4,1
Goed
257 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van Haodirect
Dear customer,
Thank you for your wonderful feedback! We're so glad you’re enjoying the product and found great value in both our pricing and service. It means a lot to our team — we truly appreciate your support and look forward to serving you again!
Best regards,
Haodirect
Brought an item a month ago
Brought an item a month ago, it wasn’t cheap! Never received it and haodirect has never responded to my emails. Evri have contacted me to inform me that the item was damaged in transit and that is why I have not received it, emailed haodirect again and they have still not responded to me. Going to have to raise the issue with trading standards as it’s been 28 days with not response! I do not recommend purchasing from this company.
6 maart 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear Joanne Linda Buckley,
We’re really sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide.
We have carefully checked our system but were unable to locate an order under the name “Joanne Linda Buckley”. It’s possible the order was placed under a different name, email address, or order reference.
We’d really like to investigate this for you as a priority and get it resolved as quickly as possible. Could you please contact us directly with your order number or the details used to place the order?
We take situations like this very seriously and are here to help.
Best regards,
Haodirect
Fab experience from start to finish
26 maart 2026
Antwoord van Haodirect
Dear Mary Davidson,
Thank you so much for your kind words! We’re delighted to hear you had a fab experience from start to finish.
We truly appreciate your support and hope to serve you again soon!
Best regards,
Haodirect
Great service and product
First off great price, have brought similar units for much higher. Secondly arrived in two days, much quicker than i anticipated. The heater itself is really good quality and was doubled packaged so arrived with no issues.
Another big point for me was the customer service, this was exceptional. Actually having an email conversation with a human being who understood my issue and went way and above of what i expected.
Honestly would highly recommend to everyone.
31 maart 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear IronMonkey,
Thank you so much for your amazing feedback!
We’re delighted to hear that you’re happy with the price, speedy delivery, and the quality of the heater. It’s wonderful to know that our customer service exceeded your expectations — we always aim to provide real, helpful support.
Your recommendation means a lot to us, and we really appreciate your support!
Best regards,
Haodirect
Made well giving accurate measurements
Made well giving accurate measurements. Only needed legs assembling on arrival but Alan key provided and full instructions. Very pleased with a quick delivery as well.
25 maart 2026
Antwoord van Haodirect
Dear Sandra,
Thank you for your kind review!
We’re thrilled to hear that the product met your expectations, was easy to assemble, and that delivery was quick. It’s great to know the instructions and Allen key made assembly straightforward.
We really appreciate your support and hope you enjoy your new purchase!
Best regards,
Haodirect
Excellent service definitely would recommend
Excellent service and communication, product as described, arrived when expected and such a good price.
25 maart 2026
Antwoord van Haodirect
Dear Denise,
Thank you for your wonderful feedback!
We’re delighted to hear you were happy with our service, communication, and that the product arrived as expected. It’s great to know you found it to be such good value as well.
We really appreciate your support!
Best regards,
Haodirect
Good Product & Helpful, Friendly Staff
The product is good and all your staff I comtacted were very helpful. Only problem was I waited in all day for the delivery to arrive on the given day and it arrived the following day. However, the delivery was free.
25 maart 2026
Antwoord van Haodirect
Dear David Fraser,
Thank you for your kind feedback!
We’re really pleased to hear that you’re happy with the product and that our team was helpful throughout your experience. We’re sorry for the delivery delay and understand how inconvenient that must have been, even with free delivery.
Your patience and understanding are truly appreciated, and we hope you enjoy your purchase!
Best regards,
Haodirect
returns
you do not want returns and you do not want the hassle of a return.
23 maart 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear Sylvia Mildwater,
Thank you for your feedback.
We would like to clarify that we do support returns and aim to provide customers with flexible options. In your case, after you mentioned that the product size did not meet your expectations, alongside a goodwill discount option, a return and refund solution was also provided.
After reviewing the communication, we can confirm that you chose to accept the discount and keep the product.
We regret any misunderstanding and remain committed to providing support and fair resolutions to our customers.
Kind regards,
Haodirect
Faulty product, missing parts but my problem....
Order number DUX052182328 as you won't be able to find someone called yougotasmellywhat....Jokers
Bought a garden swing chair through Debenhams market place.
The product looked as though it had been sent out and returned to several people before it came to me.
Was not machined correctly so could not be assembled and had a leg missing.
H&O requested an image of the missing part ....... And a video showing the product could not be put together. They have said they have not been able to view it. It's had nearly 500 views on YouTube.....
Clearly wants to make life as difficult as possible for customers as they do not want to refund for faulty products.
In my opinion this company is a con so stay well clear. I am more than happy to go through small claims court if I need to. Which will incur legal costs. Plus I enjoy a day out at court, 'Your Honour!'
Avoid this firm at all costs!
17 maart 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear customer,
We’re very sorry to hear about your experience and sincerely apologise for the frustration caused. This is certainly not the level of service we aim to provide.
Thank you for now providing your order number (DUX052182328), which has helped us locate your case. When we initially received your message via the marketplace platform, no images or video attachments were visible on our side, so we were unfortunately unable to properly assess the issue at that time.
We have only just received your video link from the platform, and our team is currently reviewing it as a priority. Once this has been assessed, we will work with you to resolve the matter as quickly as possible.
As a retailer on the platform, we do not have your email information. Please note that communication via the marketplace can sometimes be delayed or incomplete. To help us assist you more efficiently and avoid further delays, we would kindly recommend contacting us directly at dbhcustomerservice@haodirect.co.uk
with your order details.
We take all product quality concerns seriously and are committed to reaching a fair and prompt resolution for you. Thank you for your patience while we look into this.
Best regards,
Haodirect
Antwoord van Haodirect
Dear Ms Bassett,
Thank you very much for your kind review! We’re really pleased to hear that your order arrived quickly and in good condition.
We always do our best to ensure our products are carefully packaged and delivered as promptly as possible, so it’s great to know this was your experience.
We truly appreciate your support and hope you enjoy your purchase. If you ever need anything else, we’ll be very happy to help!
Best regards,
Haodirect
Great service quick delivery good…
Great service quick delivery good quality product
23 februari 2026
Antwoord van Haodirect
Dear Shane Bennett,
Thank you for your kind review! We’re delighted to hear that you’re happy with the service, quick delivery, and the quality of the product.
We truly appreciate your support and hope you enjoy your purchase!
Best regards,
Haodirect
Absolutely beautiful lights
Absolutely beautiful lights. Saw them on other website first then searched and found Haodirect. Delivery was free with discount on item for being first time customer and the parcel arrived quickly. The light was packaged very well and looks so nice I ordered a second one. Not sure who the courier was but he delivered them both to my neighbour because I wasn’t home. Fantastic service.
22 februari 2026
Antwoord van Haodirect
Dear Gemma Dunn,
Thank you so much for your wonderful feedback! We’re delighted to hear that you love the lights and that they look so beautiful in person.
It’s great to know you found us, enjoyed the first-time customer discount, and that your order arrived quickly and well packaged. We’re especially happy to hear you liked them enough to order a second one!
Thank you again for your kind words and support. We hope you continue to enjoy your lights!
Best regards,
Haodirect
Cheap and cheerful garden gate
Cheap and cheerful garden gate
The information sent after ordering was brief and not obvious how to track the delivery. I contacted customer services after a few days and was given the tracking information and told that my package had not been collected from the warehouse by the carrier, which would be contacted to collect and deliver asap. The package arrived very quickly afterwards. I suspect that the carrier already had the pckage but that there was just some confusion in the system.
The item was well packaged and delivered to my door without any issues.
The item, a garden gate was cheap and construction was, lets say, economical with the wood, but having said that, was well constructed with glue and screws and with attention to appearance with small knots teated. Three hinges were included together with gate bolt and all screws. Paper information as well. Quite impressive for such a cheap item. I am going to give 2 coats of wood preservative and paint. It might look quite good
23 februari 2026
Antwoord van Haodirect
Dear Mr Anthony Nield，
Thank you for taking the time to leave such a detailed and balanced review — we really appreciate it.
We’re sorry the tracking information wasn’t clearer after ordering. That’s helpful feedback, and we’ll certainly review how this is presented to make it easier for customers to follow their delivery. We’re glad our team was able to provide the details when you contacted us and that the gate arrived shortly afterwards.
It’s great to hear that the gate was well packaged and delivered without issue, and that you were pleased with the overall construction and included fittings — especially at the price point. We aim to offer affordable options that are still well assembled and practical, so your comments about the build quality and finish are encouraging.
Thanks again for your thoughtful feedback and for choosing us.
Best regards,
Haodirect
Easy to order
Easy to order, updated all the way from order to delivery. Delivery driver put package right into the hall for me. Chair was easy to build, even by 1 person and well worth the money. Very sturdy. Would recommend.
23 februari 2026
Antwoord van Haodirect
Dear Dennis Kenny,
Thank you so much for your fantastic review!
We’re delighted to hear that you found the ordering process easy and that you felt well-informed every step of the way through to delivery. It’s great to know the driver was helpful and placed the package safely inside for you.
We’re especially pleased that the chair was straightforward to assemble — even solo — and that you’re happy with the sturdiness and value for money. That’s exactly what we aim for.
Thank you for your recommendation, it truly means a lot to us!
Best regards,
Haodirect
Quick delivery and arrived in one…
Quick delivery and arrived in one piece.
I had never heard of this company before so was a bit dubious if it would be a mistake, but to my surprise, the price was good, the delivery was on time and the product so far is working well.
23 februari 2026
Antwoord van Haodirect
Dear Mr Richards,
Thank you so much for giving us a try and for taking the time to leave such a thoughtful review.
We completely understand being cautious when ordering from a company you haven’t used before, so we’re especially pleased to hear that your experience was a positive one — from the competitive price to the on-time delivery and your product arriving safely and working well.
Your feedback really means a lot to us, and we’re glad we could exceed your expectations. We hope to serve you again in the future!
Best regards,
Haodirect
Great metal gate for my garden
Great metal gate for my garden. Easy ordered and speedy delivery 5⭐️
23 februari 2026
Antwoord van Haodirect
Dear May McLeod,
Thank you so much for your review!
We’re delighted to hear that you’re pleased with your metal garden gate and that you found the ordering process easy with speedy delivery. That’s exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback — it means a lot to us. Enjoy your new gate!
Best regards,
Haodirect
Perfect!!!
22 februari 2026
Antwoord van Haodirect
Dear Ioannis Chaikalis,
Thank you so much for your kind words! We're thrilled to hear that you're loving the product.
If you ever need anything else, don’t hesitate to reach out!
Best regards,
Haodirect
I bought an oil filled heater
I bought an oil filled heater, but it is too heavy to fit onto the stud wall. I’d like to return it but no response from customer service or even an acknowledgment of my email. Their returns policy says 30 days from delivery but how’s that any use if they don’t respond to your email or state a return address. They also encourage you to purchase further items even before you have organised a return or been refunded. Not a good company. Avoid.
They have now been in touch to allow me to return the item, but possibly that is due to this review. For this reason I will increase my review from 1 star to 2.
23 februari 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear D Warden,
We’re sorry to read about your experience and are concerned to see this feedback.
At present, we’re unable to locate an order under the name “D Warden” in our system based on the information provided here. We would genuinely like to look into this matter and clarify the situation.
We respond to all customer enquiries as quickly as possible, and return instructions is always provided once an order has been identified and the return request has been logged with our support team.
To help us investigate, please contact our customer service team directly with your complete order details. Once we have these details, we’ll be able to assist you promptly and ensure the matter is resolved in line with our returns policy.
We appreciate your feedback and are committed to resolving any genuine concerns.
Kind regards,
Haodirect
Bought a BBQ and it is amazing
Bought a BBQ and it is absolutely amazing it is strong sturdy and well made,I usually use gas ones but the gas bottles are just so expensive now so bought this charcoal one, I bought it from the company directly and it is so much heavier than I even imagined,I can't wait to use it when the weather decides to give us some sunshine and heat,the delivery was amazing and came really quick, definitely recommend
17 februari 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear Pete Entwistle,
Thank you so much for your fantastic review!
We’re thrilled to hear that you’re happy with your new BBQ and that the quality and sturdiness exceeded your expectations. Charcoal grilling really does bring a special flavour — and we completely understand the switch with gas prices these days!
It’s also great to know your delivery experience was smooth and speedy. That’s exactly what we aim for.
We hope the sunshine makes an appearance very soon so you can fire it up and enjoy it properly!
Thank you again for your recommendation — it truly means a lot to us.
Best regards,
Haodirect
Avoid they are fraudulent took money…
Avoid they are fraudulent took money and started asking for bank details item never sent refund never given Zero customer service nobody answers no phone number it’s nothing but a scam
11 februari 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear Martin,
We’re very sorry to read your review and are concerned to see this.
We do have several customers with the name “Martin” in our system, however we’re unable to identify your specific order based on the information provided here. We would genuinely like to investigate this further, as what you’ve described does not reflect our usual service standards.
For security reasons, we never request sensitive bank details outside of our secure checkout process, and all payments are processed through verified payment providers.
Could you please contact our customer support team with your full name, order number, and the email address used when placing the order? Once we have those details, we’ll be able to look into your case properly and provide clarification as quickly as possible.
We take all feedback seriously and are committed to resolving any genuine concerns.
Kind regards,
Haodirect
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