Great all round customer experience with the guys at H&O. I ordered an electric projector screen for my cellar as i was turning it into a movie room. I mistakenly ordered the wrong size. Customer serv... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I spent days looking online at fires and haodirect had the cheapest fires (70inch) and FREE delivery. The fire itself is great, remote controlled and loads of colours to pick for the flames. Delive... Toon meer
Bedrijf heeft geantwoord
Nervous ordering from a company that we didn't know mixed reviews on trustpilot but thankfully decided to place an order. Not only were the price of the 8 stools incredible. They arrived within 1 we... Toon meer
Bedrijf heeft geantwoord
Ordered an electrical fire for my media wall ... unfortunatley the item hasnt arrived after chasing them repeatly still no luck ... i would NEVER EVER Recommend this company and the crazy part is the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Home & Outdoor Direct, we bring you unbeatable deals on quality furniture and outdoor essentials. From stylish indoor furnishings to durable garden must-haves, we offer a wide range of clearance items at exceptional value. Based in the UK, we’re your trusted destination for affordable home and outdoor living — direct to your door.
Contactgegevens
Verenigd Koninkrijk
- info@haodirect.co.uk
- haodirect.co.uk
4,1
Goed
259 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bought a BBQ and it is amazing
Bought a BBQ and it is absolutely amazing it is strong sturdy and well made,I usually use gas ones but the gas bottles are just so expensive now so bought this charcoal one, I bought it from the company directly and it is so much heavier than I even imagined,I can't wait to use it when the weather decides to give us some sunshine and heat,the delivery was amazing and came really quick, definitely recommend
17 februari 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear Pete Entwistle,
Thank you so much for your fantastic review!
We’re thrilled to hear that you’re happy with your new BBQ and that the quality and sturdiness exceeded your expectations. Charcoal grilling really does bring a special flavour — and we completely understand the switch with gas prices these days!
It’s also great to know your delivery experience was smooth and speedy. That’s exactly what we aim for.
We hope the sunshine makes an appearance very soon so you can fire it up and enjoy it properly!
Thank you again for your recommendation — it truly means a lot to us.
Best regards,
Haodirect
Avoid they are fraudulent took money…
Avoid they are fraudulent took money and started asking for bank details item never sent refund never given Zero customer service nobody answers no phone number it’s nothing but a scam
11 februari 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear Martin,
We’re very sorry to read your review and are concerned to see this.
We do have several customers with the name “Martin” in our system, however we’re unable to identify your specific order based on the information provided here. We would genuinely like to investigate this further, as what you’ve described does not reflect our usual service standards.
For security reasons, we never request sensitive bank details outside of our secure checkout process, and all payments are processed through verified payment providers.
Could you please contact our customer support team with your full name, order number, and the email address used when placing the order? Once we have those details, we’ll be able to look into your case properly and provide clarification as quickly as possible.
We take all feedback seriously and are committed to resolving any genuine concerns.
Kind regards,
Haodirect
I ordered a floor lamp from them and…
I ordered a floor lamp from them and despite some negative reviews about delivery info I went ahead. No sooner had I ordered within 5 minutes I had a tracking number and the item was delivered well within the 5 day promise on the website. I would recommend this retailer
12 februari 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear customer,
Thank you so much for your kind words and for giving us a chance.
We’re delighted to hear that your floor lamp arrived quickly and within the promised timeframe. We understand that delivery concerns can sometimes make customers hesitant, so it truly means a lot that you chose to order with us and had a positive experience.
Your recommendation is greatly appreciated, and we hope you enjoy your new lamp for years to come. If you ever need anything else, we’re always here to help.
Best regards,
Haodirect
Antwoord van Haodirect
Dear mohammedrafi,
Thank you so much for your kind words! We're thrilled to hear that you're loving the quality of the product. It’s great to know you’re satisfied with the delivery service too.
If you ever need anything else, don’t hesitate to reach out!
Best regards,
Haodirect
TERRIBLE RETURNS AND CUSTOMER SUPPORT
TERRIBLE RETURNS AND CUSTOMER SUPPORT. The side table I received was flimsy and ultimately not the right fit for my space, so naturally I looked to return it. I ended up emailing the team back and forth negotiating my return over a couple of weeks during which I’m offered partial refunds, substitutes and am even mis-named. When finally they conceded to me making the return I’m given a laborious returns process which is at my expense. I expressed my dissatisfaction with the experience only to be quoted policy which itself was difficult to find online and not customer-centric at all.
4 februari 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear Will Manley,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear that the side table was not the right fit for your space. We understand how disappointing that can be.
After reviewing your case, we can confirm that the item delivered was not faulty, but simply unsuitable for your needs. As part of our effort to reach a fair solution, our customer support team offered several options, including a goodwill partial refund and alternative arrangements. We’re sorry these options did not meet your expectations.
In line with our published returns policy, when an item is not defective and a customer prefers a full refund, the return shipping cost is the responsibility of the customer. This policy applies consistently to ensure fairness to all customers. We understand that return shipping can be inconvenient, but this is standard practice for non-fault returns.
We also sincerely apologise if there was any confusion in communication or if your name was misspelled during correspondence — that certainly wasn’t intentional, and we appreciate you bringing it to our attention.
Customer satisfaction is important to us, and our team did aim to provide the best possible solution within our policy framework. If you would still like assistance with arranging the return, we remain happy to help.
Best regards,
Haodirect
Antwoord van Haodirect
Dear Yvonne,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of our products and the careful packaging.
Your feedback means a lot to us, and we look forward to serving you again soon!
Best regards,
Haodirect
Look good but poor timer control settings…
Bought 4wall mounted oil filled radiators which look really good quality but the timer setting for each day have no facility for off periods and even when you don’t require heating you have to have some heating although it is possible at a lower temperature setting This obviously incurs additional costs. They suggested that I turn the heaters to the frost stat setting whenever I went out.The problem with
this being that I would return to a cold flat all the time.I was offered a £30.00 refund and had I not had them already fitted by an electrician I would have returned them
20 december 2025
Review zonder uitnodiging
Antwoord van Haodirect
Dear Frank,
Thank you for sharing your feedback. We’re sorry to hear that the timer settings on the radiators haven't met your expectations. We understand how important energy efficiency and flexibility are, especially when it comes to heating schedules. Your point about the frost stat setting is noted, and we’ll be sure to pass this feedback along to our product team for future improvements.
We’re glad to hear that the quality of the radiators met your expectations, and we sincerely appreciate you giving us the opportunity to resolve the matter with a refund. If there's anything else we can do to assist or if you have further questions, please don't hesitate to reach out. Your satisfaction is important to us!
Best regards,
Haodirect
Disappointed
Everything went well with order and confirmation then nothing. We weren’t informed at any point that the order had been dispatched or was on its way nothing. Even started to think it may be a scam/ dodgy site. Until a delivery was made 12 days after ordering on a day no one was home to accept and driver was going to leave large parcel propped up against windowsill at front of house on a busy road. Had I not spotted him on my ring doorbell (which driver didn’t even bother to ring) and asked to be put at the rear of the house, I ask could this purchase have easily been pinched. Very disappointed.
28 december 2025
Antwoord van Haodirect
Dear Lesley,
Thank you for your feedback, and we sincerely apologize for the lack of communication regarding your order. We completely understand your frustration with not being kept informed about the dispatch or delivery status, and we will take your feedback seriously to improve our tracking and notification process going forward.
We’re also really sorry to hear about the delivery experience. The safety and security of our customers' orders are incredibly important to us, and we appreciate you bringing this to our attention. We’ll be looking into this issue with the courier to ensure that future deliveries are made more securely and that proper delivery instructions are followed.
We value your feedback and will use it to improve our services. If there’s anything else we can do to address your concerns, please feel free to reach out to us directly.
Best regards,
Haodirect
Told me delivery was Tuesday took day…
Told me delivery was Tuesday took day of work it’s now Wed and still no delivery or no contact from them emailed them no reply there is no number to ring
By far the worst customer service I’ve come across in 45 years
6 januari 2026
Review zonder uitnodiging
Antwoord van Haodirect
Dear Johannes Schoeman,
Thank you for sharing your feedback with us. We are truly sorry for the delays and lack of communication you experienced with your order. We completely understand how frustrating this situation must have been for you, and we apologize for not meeting your expectations.
We strive to process all orders within 3-7 business days, and while your order was placed on January 4th and signed for on January 7th, we acknowledge the delay and communication breakdown during the process. Please know that we value your feedback, especially regarding logistics, and are actively working on strengthening our partnerships with our logistics providers to ensure smoother and more reliable deliveries moving forward.
We appreciate your patience, and we are committed to improving our processes so that we can serve you—and all our customers—better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Haodirect
Antwoord van Haodirect
Dear Mrs Beverley Smith，
Thanks so much for your feedback! We're thrilled to hear that everything went smoothly from ordering to delivery. We strive to make the entire experience seamless, and it’s great to know we hit the mark.
We look forward to serving you again!
Best regards,
Haodirect
A great purchase super fast delivery…
A great purchase super fast delivery will definitely be buying again from this seller.
29 december 2025
Antwoord van Haodirect
Dear Brenton Meigh，
Thank you for your amazing review! We’re so happy to hear that you had a great experience with both your purchase and our fast delivery.
We can’t wait to have the pleasure of serving you again. See you soon!
Best regards,
Haodirect
Excellent and quick service
28 december 2025
Antwoord van Haodirect
Dear Mrs G Husband，
Thank you for your fantastic feedback! We're so glad to hear you were happy with our service. Speed and quality are always our priorities, and we're thrilled we could deliver both.
We appreciate your support and look forward to your next order!
Best regards,
Haodirect
Very good service and quick very happy…
Very good service and quick very happy with service
28 december 2025
Antwoord van Haodirect
Dear Mr R Balch，
Thank you for the wonderful feedback! We're so glad to hear that you were happy with both our service and the speed of delivery. It's always our goal to provide a quick and seamless experience for our customers.
We appreciate your support and look forward to serving you again soon!
Best regards,
Haodirect
Very pleased better than I expected…
Very pleased better than I expected would recommend good quality and delivery
28 december 2025
Antwoord van Haodirect
Dear customer,
Thank you so much for your kind words! We're thrilled to hear that our product exceeded your expectations. It's always great to know that our customers are satisfied with both the quality and delivery.
We truly appreciate your recommendation and look forward to serving you again in the future!
Best regards,
Haodirect
Amazing Quality, Very Fast Delivery
Very Fast Delivery. Item works perfectly, and very well packaged! Great value too. Will be buying again in the future
28 december 2025
Antwoord van Haodirect
Dear Liam Brown，
Thank you so much for your wonderful feedback! We’re so happy to hear that you’re pleased with the fast delivery, the quality of the item, and the packaging. It’s great to know that you found it to be great value too!
We truly appreciate your support and look forward to serving you again in the future. Thanks again for choosing us!
Best regards,
Haodirect
Good quality
Im pleased with the quality of my room divider. Works very well in the space
15 december 2025
Antwoord van Haodirect
Dear Mrs. Clare Gollop,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you're pleased with the quality of your room divider and that it fits so well in your space. It's great to know it's serving its purpose and making a positive impact in your room.
We truly appreciate your feedback and are so glad you had a great experience with us. If you ever need anything else or have any questions, don't hesitate to reach out—we're always here to help!
Best regards,
Haodirect
Great piece of furniture at an even…
Great piece of furniture at an even better price, fast delivery also!
15 december 2025
Antwoord van Haodirect
Dear Ryan Stevens,
Thank you for your fantastic feedback! We're so happy to hear that you're loving your new piece of furniture and that it met your expectations in both quality and price. It's also great to know that the fast delivery made the experience even better!
We really appreciate your feedback and are so glad you had a smooth and satisfying shopping experience. If you need anything else, feel free to reach out anytime!
Best regards,
Haodirect
Had no problems and my son-in-law was…
Had no problems and my son-in-law was very pleased with his gift
14 december 2025
Antwoord van Haodirect
Dear Peter Livermore，
Thank you so much for your kind words! We’re thrilled to hear that your son-in-law loved his gift, and that everything went smoothly with your order. Your feedback means a lot to us, and we’re so happy we could help make your gift-giving experience a success.
If you ever need anything else in the future, don’t hesitate to reach out. We’d be more than happy to assist!
Thanks again for choosing Haodirect. We hope to have the pleasure of serving you again soon!
Best regards,
Haodirect
Still waiting for this to be delivered…
Still waiting for this to be delivered and no response to me enquiry
UPDATE: this was delivered and got a response from the company chasing it up for me. Thank you
15 december 2025
Antwoord van Haodirect
Dear JD,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delay in receiving your order. We understand how important it is to receive your items on time, and we’re sorry for any inconvenience this may have caused.
We’re happy to confirm that your order has now been successfully delivered. We’ve also addressed the inquiry you mentioned, and we’ve made sure to resolve the matter. If you have any further questions or concerns, please don’t hesitate to reach out to us directly. We are always here to help!
We truly appreciate your patience and understanding as we worked to get this sorted, and we hope to serve you again in the future under better circumstances.
Best regards,
Haodirect
Antwoord van Haodirect
Dear Rhyanna D，
Thank you for your fantastic feedback! We're thrilled to hear that you’re happy with both our service and the product of 71cm Wide Linen Upholstered Ottoman Footstool. It's great to know that the product met your expectations.
We hope it adds both style and functionality to your space!
Best regards,
Haodirect
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.