Happy Days Heathrow Parking Reviews 

DO NOT USE
Waited for 40 mins at midnight AFTER calling them 20 mins before that. Our car tracker said the car DO NOT USE HAPPY DAYS PARKING was on site for 30 mins, not in the right place, without the driver contacting us. We don’t know what the driver was doing in that time. He wouldn’t tell us.
He screeched into the car park and the brake pads smelt of burning.

They try to charge you extra if you are more than 20 mins late for dropping off. Unlike other meet and greet services you have to call them 30 minutes before you arrive at the airport. MAKE SURE YOU DO, OR YOU COULD MISS YOUR FLIGHT waiting for them to pick it up.

They try to charge you if your flight is delayed past midnight. Choose Maple Parking or Purple Parking instead!

After you book you get the small print!

The most unprofessional and rude company I have ever dealt with, do not book with this company.

Absolute cowboys. Beware their 20min window policy, we were 2mins outside on departure due to traffic on M25 (but had rung ahead to notify of eta) and their pick-up guy was insistent we had to pay an extra £20, zero interest in checking car etc, just how i was going to pay him.

Be careful with them. In my experience, they are dishonest, unprofessional, and rude. They seem willing to charge extra whenever possible, even going as far as claiming that your car has problems that don't actually exist in order to bill you for repairs that were never carried out. This was by far my worst meet-and-greet experience, and I would not recommend their services.

I would never use Happy Days Heathrow Parking again.

Before travelling, their terms stated that there is a 20-minute grace period and that delays “may” result in a £20 charge. Unfortunately, we were delayed due to a traffic incident, so I phoned ahead to let them know. The lady I spoke to never mentioned that an extra charge would apply.

However, when the driver arrived to collect the car, he insisted that we pay the £20 immediately. As we were already late for airport check-in, I had no real option but to pay. The driver was extremely rude, abrupt, and seemed more interested in taking the keys and leaving as quickly as possible. It was only then that I noticed he had a young lady with him, and they simply got into the car and drove off.

The return experience was just as bad. We followed the exact instructions provided in the booking email, which clearly stated to meet on the Ground Floor near the pay machine and Off Airport Meet & Greet signs. When we called after collecting our luggage, we were told the car would be there within 15 minutes.

After waiting, we called again and were told they were already there, even though they were not. When we explained we were on the Ground Floor as instructed, they then told us we needed to go to the second floor — the same level where the car had originally been collected. We made our way there with luggage, only to discover they still were not there, and we then had to wait another six minutes.

When the driver finally arrived, it was the same rude and abrupt man from before. When I questioned the conflicting instructions and waiting time, he quickly blamed the third-party booking company and said it was “their problem.” I then asked whether the £20 late charge was also the third party’s responsibility or Happy Days’, and at that point he simply walked off without answering.

Overall, this was a very stressful and unpleasant experience. Poor communication, rude customer service, and unfair charges made this one of the worst airport parking services I have used. I will never use them again.

If I could rate them a ZERO I would

Dishonest service. Very rude and unprofessional staff on the phone. Whole service is stressful and unpleasant. Tactics seems to be to offer online discount and try to make up by charge extra.

I would strongly advise against using Happy Days Meet & Greet (registered as CAR GOOGLE LIMITED). As a frequent flyer who has used many Airport meet and greet services, this was by far the worst experience I’ve had.

The whole operation felt unprofessional and exploitative. Charging a £20 fee if you are more than 20 minutes late to drop off your car is excessive and feels like a tactic to take advantage of customers who are already under pressure to get to the airport. Refusing card payments and insisting on bank transfer only is also a major red flag, as it removes basic consumer protection.

The service itself was disorganised from start to finish. I called 30 minutes before arrival as instructed and still had to wait to hand over my car. On return, I followed their instructions again and was left waiting far too long to get my vehicle back.

Communication was also poor and completely unacceptable. I received repeated calls while driving to the airport, with staff being rude, pushy, and demanding payment in a way that felt both aggressive and unsafe.

The drop-off experience was the worst part. The driver initially refused to take the car, then put the keys on my suitcase and walked off. At that point, I had no confidence in the service, but I felt forced to continue because I risked missing my flight.

Overall, this was a chaotic, unprofessional service with unfair charges and terrible communication. I would strongly recommend using a reputable, established company instead.

We had an exceptionally positive experience. Travelling with 8 special needs pupils in a minibus and the service was brilliant - communications was great, they were punctual and minibus returned in good condition.
We had to wait about 10mins after collecting our luggage but this comes with the territory with the drop off situation.
The price was very competitive and I would absolutely recommend and use again.

Rude. Aggressive. Swindlers. Liars. Avoid at all costs.

Dreadful. Rude, arrogant, kept changing the story. The worst customer service I have ever experienced, and that's quite a high bar.

Avoid at all costs!!!! If I could leave 0 I would!

We had booked and paid for an additional day in error, when we called to inform them they told us we'd need to pay £60 extra, almost the whole cost of the parking. We had luckily booked through a really helpful third party who managed to help us reduce this to £20.

The morning we were due to drop the car, I contacted the company 7 times with no answer, eventually I called the "emergency" number and was shouted at because I hadn't called them earlier, when I had in fact been trying for some time. We then had to wait 40 minutes for them to arrive, adding to the stress. We paid the £20 that was agreed and went off on our holiday.

On return my husband called to say we'd landed and they told him they're not returning the car until we hand over £60, they were aggressive and incredibly rude. We eventually said we would report the car stolen in this case and they hung up the phone. Our third party company very luckily were able to step in and sort this out again. I only wish I'd read these reviews first!!

I'd also be questioning where these people keep the cars as significant fuel was used whilst we were away!

Used Happy Days Meet & Greet via FHR. Car was returned significantly dirty after airport parking. Company offered a wash on a future booking, which wasn’t acceptable as I had to clean the car immediately at my own cost. Multiple emails requesting reimbursement or response have gone unanswered. Disappointing experience

Would leave 0 stars if I could.
Aggressive, threatening and rude staff.
On the way to the airport I called to say there was traffic on m25. I was told the driver would charge £25 per 5 minutes he had to wait. When I said I had followed their policy by calling in advance, I was told they’d have to cancel the meet and greet by one hour (meaning I’d miss my flight). They kept calling me as I was driving threatening that the driving would leave and I’d be charged £25 per minute. Very rude customer service- repeatedly shouting down the phone at me whilst I was driving.
My flight was cancelled so I had to collect my car early £20 charge. I couldn’t bank transfer as I did not have my card reader. They refused to release my car until payment was made. I said I had cash but would need a receipt. The female cashier Leanne shouted down the phone that I was”pathetic” for wanting a receipt and “no normal customer wants that”. The driver arrived and was very aggressive. He refused to give a receipt for cash. He shouted at me and my elderly mother, shouting “I don’t need to hear from you”. He kept putting his hand in my face and my mothers to stop me from trying to explain that needed proof of payment . Only when I called my husband who told him what he was doing was illegal, he threw the keys at me and shouted to onlookers “wow! For the sake of £20! Wow!”.
Avoid at all costs, the company must pay commission to its staff to get additional charges and they earn it with thr

Avoid

The company charged us an extra £20 cash on arrival because we were later than planned (by 15 mins). We had spoken with them prior to this. No receipt for the cash was given.



The person collecting the car had no ID and no paperwork and was unable to provide any sort of receipt for taking the car. It felt wrong having to pay cash and leave our car with a guy who could not verify he worked for the company.

On return they were 55 minutes late.

We have used other companies many times before without issue.

Late for drop off and pickup (20 and 30minutes) so extra parking charges had to be paid.
Changed return pickup point after our arrival.
Ignored our email when their documents were incorrect.
Unpleasant telephone exchanges, not recognizing our distress at the delays....we had our grandchildren with us.
This was my worst experience of meet and greet in 30years

Avoid if you can!
I’ve used many Meet and Greet companies at Heathrow and Gatwick.
Sadly these guys felt it necessary to be bizarrely offish at explaining their meet and greet requirements at the airport. When they called me back from their office(this means they had my number!), they aggressively accused me of not answering the phone to their driver who was trying to call. (He didn’t by the way)
Only to be dressed down by the driver waiting for me at the airport, that I had logged an incorrect number in their system(ask yourself how this is possible if their office staff called me earlier).
And then he threatened that I might be charged for a ‘phone number change’ as my phone number started with +44.
I then asked him to remind me which company he worked for…to be told ‘Happy Days’. The irony!!!

Avoid at all costs

They attempted to charge us an extra £20 because we were later than planned (by 10 mins). We had spoken with them prior to this.

The person on the phone was rude, almost shouting at me when I explained I would pay via invoice but was not happy to pay via cash.

They wanted cash or a bank transfer. The person had no bay for us to park and had no ID. The person had no paperwork and was unable to provide any sort of receipt for taking the car. It felt scammy to pay cash and leave our car with a guy who could not verify he worked for the company.

We have used other companies many times before without issue.

We booked a 5 a.m. drop off and received a call the night before, first trying to convince us to have the car collected at the hotel (and get the bus to airport!) then it was suggested we could drop off somewhere outside the terminal and take a “short walk”! I completely refused either option, and was then talked into changing drop off time to 5.15 (they clearly don’t like early starts). We got to the correct car park drop off point at 5.15 and after a few phone calls, the driver arrived at 5.50 (we had an 8 a.m. flight). I knew they’d be trouble on return and sure enough, same again, trying to get us to meet them off site which I refused to do. I think they turned up in the car park about an hour after my initial phone call. I’ve used many parking companies but this is by far the worst!

Very poor service - do not use. I had to wait 30 mins to drop my car off with them at the airport despite giving them a call 30 mins prior to my arrival and then on my return leg I was waiting another 40 mins before my car turned up.

Took a while to get a refund (more than 30 days)

Each time you call them, they say somebody will call/email me back. This has been ongoing for a month to a point I had to provide them with a deadline and that I will apply for a small claims court order.

The positive is that whenever I spoke to them on the phone, they were kind and always answered straight away.