Harmanaudio Reviews 17

Bought some earphones that got stolen from my porch. I did not give permission for the delivery service to drop it off there, so one would think the case is clear - refund or a replacement.
Not with Harman. They will continuously insist that the parcel was delivered as was agreed upon and refuse any refund.
If the customer service is not sorting this out soon I will pursue further steps.

Service au top pour un échange de casque sous garantie défectueux. Réglé et reçu rapidement!!!

Ordered items from Harman Audio and received a confirmation. My CC was charged and I waited a few weeks and did not receive an email that showed it shipped. I had to call customer service and after about 45 min, they explained that the item was out of stock and they would cancel my order and refund my payment. I am not sure why they did not know this up front and cancel my order before they charged my CC. Also, I don't know why I had to be the one to follow through to get refunded. Absolutely poor communication and disappointing service. Poor way to run a business! Stay away!

Absolutely horrible customer service, to the point that they are borderline scamming people. They gave me a discount code that unapplied itself when attempting to check out, attempting to scam me out of the 30% discount that they were supposed to give me.

Citation 200 bad battery life, glitchy audio.

Expensive and has good reviews, in reality a poor quality product with support that isn't great.

I actually had an excellent customer service experience with Harman Audio. I contacted them at the end of October 2023 for my broken JBL Wind3 speaker. The customer service assigned a rep, and he was in contact me with me providing updates until the issue was resolved. They paid for my return shipping label with UPS, and now a replacement speaker is on the way with a UPS tracking number. Maybe I was lucky to get this specific customer rep. Honestly besides Amazon customer service, this is one of my best customer service experiences in my 40 years of life.

They sent me a damaged product and a customer service is an absolute worst l.

La pire expérience de ma vie d’un service client. A fuir d’urgence. Rien ne va !
En allant dans le suivi de ma commande, je découvre 3 jours + tard que son statut est en fait « failed ». J’appelle le service client. L’agent me répond dans un brouhaha infernal et m’explique ce que veut dire « failed »🤣. La conversation tourne court car on ne se comprend pas.
Je reçois un e-mail me proposant de repasser commande, si possible avec une autre adresse e-mail et une autre mode de paiement et me propose 15% de réduction.
Aucune chance que je recommande jamais sur ce site géré par des amateurs.

Horrible quality I've had the product for one month of usage and a completely broke down When I called in the customer service rapper wasn't very nice and for me because they were just a little bit outside of warranty even though I hardly use them I'm out of luck wow really so many different options and I took the worst one Live and learn when I will definitely not be buying any JBL product when it's this hard to get good quality stuff

Min søn fik et par høretelefoner i julegave, som min søster bestilte midt november, for at være i god tid.
Da min søn fik to par i julegave, ville vi returnere til Harman, men da udløbsdatoen for returneringen var midt i juledagene, ville de ikke tage produktet retur i januar.
Det er virkelig et håbløst koncept og giver jo overhovedet ikke mening, når man ved at det er julegavesæson - og de fleste andre butikker har forlænget returret i denne periode.
Kan bestemt ikke anbefales, at handle julegaver der, hvis man vil have muligheden for at returnere.

The left earpiece of my JBL BT110 did not work anymore after about 1 year of daily use. A wobbly contact was the problem.
After contacting Harman support and two emails, a new pair of headphones was sent back to me.
Even during the Christmas holidays, the response arrived in the first 24 hours.
Thank you for your amazing service, special thanks to Leila and Tobias for their fast and excellent service.

Enceinte JBL Xtrème 2 achetée le 5 janvier 2019 tombée en panne le 3 janvier 2022...durée de vie 3 ans...quelle déception vu le prix de 249 €...coût de la réparation au moins 100 € sans compter le coût du transport

No support, no help. Quality of products is not worth the price. Instead of helping you fix the issue they pushing you to buy new products / spare parts

Ordered an item - an adapter used for AKG mics in professional environment - and received shipping confirmation. In the email I was informed I'd receive by a particular date. Again, only professionals would be ordering this item which means we generally don't have time for ambiguity and tinkering around wondering where our orders are. Try to track the package via their website, "No info available. Come back soon!" Their site says it shipped via UPS but it isn't a UPS tracking number. Contact support when the arrival date comes and goes and they have no idea where the item is or what the status of the order is. "We'll send you an email within 48 hours with more information..." Really? You could've put this in an envelope with a standard postage stamp it's that small of an item. This has been an AWFUL experience with this company - I buy A LOT of audio equipment both consumer and professional and I will shy away from anything Harman in the future.

Does not follow EU regulations. Prepare for legal action to enforce your rights!

Volgt EU wetgeving niet. Gerechtelijke stappen nodig om je rechten af te dwingen!

AWFUL experience. Ordered a Xmas gift at the beginning of December which they failed to tell me was out of stock. When the product wasn't delivered by the expected date, I called multiple times, since no one got back to me by the time they said they would (Thanks Jay! Thanks Alvin!)--and was on hold for each call well over an hour, then proceeded to talk/ be placed further on hold each time for an additional hour. We are now talking about 6-7 hours of my life I'll never get back, I don't have a Xmas gift, and no time to replace it. WOW.This is THE WORST customer service. Harman Audio has turned what should be a joyous occasion into a nightmare. STAY AWAY.