This company's customer service needs a major improvement. Their refund process is non-existent. The woman I am dealing with, Luna, keeps ignoring my questions about my refund. Doesn't even address... Toon meer
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Lees wat reviewers zeggen
Poor quality material and this company is not in Key West, Florida. Tried to start return abd refund. I was offered a small refund and keep item. Can't return to the USA, so the shipping charges to... Toon meer
Harper lane melbourne is a scam. A cheap knock off Chinese company supplying poor quality inferior products that are nothing like their advertised product. Returns are a nightmare, initially offerin... Toon meer
Bedrijf heeft geantwoord
Selling a cute plush silk lined with whinnie the poo bunny for $60 what came was nothing like the picture and it was the size of my hand. Tried contacting the company several times with no response. N... Toon meer
Bedrijf heeft geantwoord
1,4
Zeer slecht
437 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Came in 3 sizes too small and then they…
Came in 3 sizes too small and then they refuse to offer me a full refund or to send an item back. I got a 60% refund so I wouldn’t ship the item back. Do not recommend.
7 november 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi there,
We’re truly sorry to read about your experience. From what you’ve described regarding the sizing issue and the partial refund offered, it sounds like you’ve had a frustrating and unfair situation — and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
2 very poor quality jackets
Ordered 2 jackets. $154 it took about 6 week to get them. The quality was very very poor just cheap. they feel like it is a felt fabric . The same fabric one would make a kids school project with. I emailed several times only to be told they would give 20% back and to keep the jackets. They are too small and I wouldn’t wear that mess.
30 september 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Veda,
After reviewing your case, we agree that your experience did not meet our standards of service. We're truly sorry to hear about the concerns you raised regarding the quality and fit of the jackets — we understand how frustrating that can be.
We've reached out to you to address your concern, directly from support@harperandlane.com
. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
Nightmare company
Nightmare. Ordered shirt and it was a piece of junk. They make it impossible to return. No invoice and their bot fights you . They try over and over to make you keto it. Won’t give return. Offer a crappy credit . Then if you refuse they say you don’t want to return it costs 20.00. Happened twice .scam !!
3 november 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Cathy,
We’re truly sorry to read about your experience. From what you’ve described regarding the quality of the item and the difficulty you encountered with the return process, it sounds like you’ve had a frustrating and unfair situation — and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
This website is a SCAM
This website is a SCAM. They ship from mainland China and refuse to refund you despite shipments taking weeks and the items are poorly made. They are very, very rude. I reported them to credit card company and attorney general.
2 november 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Leslie,
We’re truly sorry to read about your experience. From what you’ve described regarding the shipping delays and difficulty with your refund, it sounds like you’ve had a frustrating and unfair situation — and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
Scam alert…. crooks
Scam alert
This company will not send me my refund
Terrible business
7 november 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Helen,
We’re truly sorry to read about your experience. From what you’ve described regarding your refund concern, it sounds like you’ve had a frustrating and unfair situation, and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
I would give a 0 star review if it were…
I would give a 0 star review if it were an option. I unfortunately ordered 2 pairs of shoes from these scammers. The shoes were very poor quality and too small. Once you order, there is no option to cancel or return.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi James,
We’re truly sorry to read about your experience. From what you’ve described regarding the sizing and quality of the shoes, it sounds like you’ve had a frustrating and unfair situation — and that’s definitely not the experience we want for our customers.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
Terrible and Dishonest
Terrible, dishonest company that should NOT be doing business. Basically, despite what they write on their website, returns are impossible. They will jack you around until you just give up trying to return. And, their clothing is Chinese Cheap Junk - the fabric of the shirt I ordered was itchy, synthetic, horrible stuff.
4 november 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Meredith,
We’re sorry to hear that your experience with us has been frustrating — especially regarding the return process and the quality of your item. That’s certainly not the experience we aim to deliver.
Our team has reached out to you directly from support@harperandlane.com
to offer further assistance. If you haven’t seen our message yet, please check your spam folder or reply there — we’re here to help and want to do what we can to address your concerns.
Thank you for taking the time to share your feedback — it’s important to us and helps us continue improving.
Warm regards,
Your Harper & Lane Support Team
I ordered and did not receive a pair of…
I ordered and did not receive a pair of shoes and paid for them. They said it was lost and could reorder or get a refund. They are diputing the refund that is still on my charge. I am getting no where. I even sent them my order # and email.
29 september 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Joy,
We understand how upsetting it can be when an expected delivery doesn’t arrive, and we're truly sorry for the inconvenience you've experienced.
Our team has reached out to you directly from support@harperandlane.com
to continue assisting you — if you haven't seen the message yet, please check your spam folder or feel free to reply there. We're committed to resolving this as quickly and smoothly as possible for you.
Thank you for your patience and for bringing this to our attention.
Warm regards,
Your Harper & Lane Support Team
THEY DESERVE NO STARS
THEY DESERVE NO STARS. JUNK CLOTHING YOU CAN'T RETURN UNLESS YOU EXPLAIN WHY YOU WANT TO RETURN AND SEND PHOTOS OF THE CLOTHING FROM ALL ANGLES. JUST TO SEND THE JUNK CLOTHING BACK TO CHINA & HOPE TO GET A FEW DOLLARS BACK.
4 november 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Kimberly,
We’re truly sorry to hear about your experience, and we completely understand your frustration. After reviewing your case, we agree that your experience didn’t meet the level of service we strive to provide, and we apologize for the inconvenience caused.
We’ve reached out to you directly from support@harperandlane.com
to address your concerns. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback is incredibly valuable, and we’re committed to improving based on it.
Warm regards,
Your Harper & Lane Support Team
After months of emailing back and…
After months of emailing back and forth, they finally agreed to refund but guess what??? They only refunded $10 of the 75 I spent!
Stay away from this scam…..
6 november 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Sharon,
Thank you for taking the time to share your feedback with us.
After reviewing your case, we agree that your experience did not meet our standards of service. We’re truly sorry to hear about the confusion surrounding your refund — we completely understand how frustrating that can be, especially after so many follow-ups.
We’ve reached out to you directly from support@harperandlane.com
to clarify the situation and assist you further. If you haven’t seen our message yet, please check your spam or junk folder, or feel free to reply to us there anytime — we’re here to help and want to make sure this is resolved properly for you.
Thank you again for bringing this to our attention. Your feedback helps us improve and provide a better experience for all our customers.
Warm regards,
Your Harper & Lane Support Team
DO NOT ORDER anything here!!!
DO NOT ORDER anything from this company. I ordered a coat for $124.90, and when it arrived it had the white fuzzy lining sewn into the zipper in several places, white lining showing through the metal hardware holes in the pockets, and the inside pockets had the lining exposed. Extremely poor craftsman ship. When I emailed the company to return the coat for a refund, they wanted me to send in pictures, which I did. I got no response after a couple days so I emailed them again. I was told I needed to pay for the return shipping, which is in China. I was told I would get a refund for 20% off the purchase price. When I got the refund, 20% wasn’t even calculated correctly. I was refunded 22.48 rather than 24.98. I know it’s 2 dollars difference but you would think they could do simple math correctly. Apparently not. Scam company and jacket was the worst quality I’ve ever seen. Order from somewhere else.
5 november 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Lauren,
We’re sorry to hear that the item you received didn’t meet expectations, and we completely understand how disappointing this experience has been for you.
Our support team has reached out to you directly from support@harperandlane.com
to assist further. If you haven’t seen our message yet, please check your spam folder or feel free to reply there — we’re here to help and would like to resolve this with you.
Thank you for sharing your feedback — we take it seriously and use it to continuously improve our products and service.
Warm regards,
Your Harper & Lane Support Team
I bought a sweater from Harper and…
I bought a sweater from Harper and Lane. It was way too small and didn't not look anything like the photo. Customer service was quick to respond. I could not return it but they offered me a new one, free of charge, in a larger size. All I had to do is pay $12.95 for shipping. I paid the shipping fee and received another one about 3 weeks later. It is even smaller than the original one that I ordered. Needles to say, I wasted a lot of money on 2 sweaters that I will never wear.
I should have read the reviews before I ordered from them. I learned my lesson the hard way. DO NOT ORDER FROM THIS COMPANY!
5 november 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Marsa,
We’re sorry to hear that the sizing of your order didn’t meet your expectations — we completely understand how disappointing that can be, especially after giving it a second try.
Our support team has reached out to you directly from support@harperandlane.com
to continue assisting you. If you haven’t seen the message, please check your spam folder or reply there — we’re here to help and want to make things right where possible.
We truly value your feedback and are using it to improve our service and sizing accuracy moving forward.
Warm regards,
Your Harper & Lane Support Team
I ordered some boots size six and you…
I ordered some boots size six and you sent size ten. There is no phone number to call and nobody answers my email. I feel like I’m trapped in keeping these boots which I didn’t make the mistake .
What kind of company are you?
5 november 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Donna,
We’re sorry to hear there was an issue with the size of the item you received — we completely understand how frustrating that must be.
Our team has reached out to you from support@harperandlane.com
to assist you directly. If you haven’t seen our message yet, please check your spam folder or reply there so we can help resolve this for you.
Thank you for bringing this to our attention — your feedback is important and helps us improve.
Warm regards,
Your Harper & Lane Support Team
BUYER BEWARE TOTAL SCAM FROM CHINA
I saw a coat online at HarperandLane.com called the Joyce - Hooded Winter Jacket. I looked at the reviews, which turns out are FAKE. I looked at the sizing chart and based on their own sizing I ordered myself a Wine Red color in size XL to give me plenty of room. First, the item is being shipped from CHINA. It is not a domestically sourced item. Second, the item arrived today and it is not an adult XL by any means. It MIGHT fit a child, but not an adult. The sizing is not as advertised and them calling it a Winter anything has got to be a joke. It's thin and cheaply made. This coat cost $90+ dollars! This is a total scam.
**Updated PayPal forced them to refund my money. Now they want to save face by coming on here and acting empathetic. I now have them blocked. I want no correspondence from this company. BUYER BEWARE!!!!
4 november 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Barbara,
We’re truly sorry to hear that your recent experience with us didn’t meet expectations. We understand how disappointing it can be when an item doesn’t match what was anticipated.
Our support team has reached out to you directly from support@harperandlane.com
to offer assistance. If you haven’t seen our message yet, please check your spam folder or feel free to reply there — we’re here to help and want to make things right.
Thank you for sharing your feedback — it’s important to us as we continue to improve.
Warm regards,
Your Harper & Lane Support Team
DO NOT ORDER FROM HERE!!!
I ordered two shirts from them, and they did not look as they do in the pictures nor did they fit. I emailed them to request a refund being fully aware that I would be responsible for shipping costs. They have been giving me such a hard time with approving the return. Two days later and I am still going back and forth with them trying to get my items sent back. I have never experienced anything like this before, I wish I read more reviews about them before I ordered.
4 november 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Milana Judy,
We’re truly sorry to read about your experience. It sounds like the shirts didn’t meet your expectations in terms of fit and appearance, and we understand how frustrating it can be when the return process doesn’t go as smoothly as it should.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
Cheap Chinese goods
Ordered what looked like a pullover sweater, but turned out to be a cheap polyester hoodie. Returns were to China or 20%. This company is a scam.
25 oktober 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Shawn,
We’re sorry to hear that your recent experience with us didn’t meet expectations. We understand your concerns and appreciate you taking the time to share your feedback.
Our team has reached out to you directly from support@harperandlane.com
to assist you further. If you haven’t seen our message, please check your spam folder or feel free to reply there — we’re here to help and committed to finding a resolution.
Thank you again for bringing this to our attention. Your input helps us improve the experience for all our customers.
Warm regards,
Your Harper & Lane Support Team
Super cheaply made clothes
Super cheaply made clothes, look nothing like the pictures. Returns are difficult; I'll never buy from them again.
15 juli 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Catriona,
We’re truly sorry to read about your experience. It sounds like the items didn’t meet your expectations in terms of quality and appearance, and we understand how frustrating it can be when the return process adds to that disappointment.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
Wrong sized bad quality shoe, 20% refund: scam?
Ordered shoes "orthopedic" claim: wrong (very small) size sent in damaged packaging, no labels on item, very poor quality. Repetitious messages from company, profuse apologies but only feasible option is 20% refund. Seems like a clever scam for this company with deceptively upscale name of Harper & Lane. Purchase price $50: est. supplier cost for China-made item est. $2, shipping cost to customer max. $10, refund to customer $9: Net income for company est. $29. Not bad! Communication with company was laborious: profuse apologies but 20% refund only feasible option. My error in ordering from previously unknown company without searching for reviews.
25 oktober 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Kay Compton,
We’re truly sorry to read about your experience. From what you’ve shared, it sounds like the item you received didn’t meet your expectations in terms of fit and quality, and we understand how frustrating it must have been to not feel fully supported throughout the process.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
I wish I would have read the reviews
I wish I would have read the reviews. Ordered a blouse. Fabric so inexpensive and very hasty workmanship. The sizing was really off. I have emailed them but according to reviews...will I get a response in time to return? Or will the cost of shipping be more than the product is worth?
There must be a way to make them accountable. Essentially this is a scam...misrepresentation.
4 november 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Anna,
After reviewing your case, we agree that your experience did not meet our standards of service. We're truly sorry to hear that the blouse didn’t fit as expected and that the quality didn’t meet what you were anticipating — we understand how frustrating that can be.
We've reached out to you to address your concern, directly from support@harperandlane.com
. If you haven’t seen our message yet, please check your spam folder or feel free to reply there so we can assist you further.
Thank you for bringing this to our attention — your feedback helps us improve.
Warm regards,
Your Harper & Lane Support Team
The worst customer service and garbage product I've ever dealt with.
The shirt took a long time to arrive, which I expected. When it did come, it looked nothing like it did online, and was a terrible quality for how expensive it was. I emailed the company over 15 times, only a receiving a response once that they never followed back up on when trying to return it.
Do not purchase from them! It is a waste of your money, and they will never respond to you.
I ordered this shirt in September, and am still dealing with trying to get ahold of them in November.
**UPDATE:
Harper and Lane reached out to me through Trust Pilot asking me to contact their support (I'm not sure if their response shows here). I reached out immediately with every screenshot of the 15 emails I've sent trying to solve this issue and have still received NOTHING. It is a complete act of trying to save face, DO NOT BUY FROM THIS COMPANY. EVER.
1 september 2025
Review zonder uitnodiging
Antwoord van Harperandlane
Hi Leah,
We’re truly sorry to read about your experience. It sounds like you’ve had a frustrating time with both the product quality and the difficulty in getting support, and we understand how disappointing that must be — especially after waiting so long for your order.
We’d really like to look deeper into your case and understand exactly what happened so we can make things right for you. Could you please reach out to us at support@harperandlane.com
with your order number or any details that can help us locate your record?
Our team is ready to resolve this for you as quickly as possible — thank you for giving us the opportunity to make it right.
Warm regards,
Your Harper & Lane Support Team
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