Hat Heaven Reviews 155

I ordered 3 Cowboy Hats. One was a discount free Straw Hat, took 3 weeks to receive them all stick together shipped in a box to small for the hats, the brims in two of them were bent, no labels are sizes inside them and they were all bigger than the size I ordered. Total Scam and Ripoff, I'd give them Zero Stars if I could.

I usually check reviews before I purchase I didn't this time and got beat😵‍💫 it would have been more ok for me to just burn a $100 dollar bill at least id know I didn't get Busch wacked by bushwhackers. Buyer beware.

Do not purchase a hat from this group it is garbage ships from China and then when you receive it and it's too small and bent to hell they try to convince you to keep it with a 25% discount because returning it to China is outrageous

What a complete and total rip-off! They sent me the wrong size hat - which looked nothing like the image they show, and told me I'd have to pay international shipping to return it and receive a refund. In addition, the hat is extremely poorly made and they put it in a box that was too small so it was deformed when I received it. STAY AWAY FROM THIS COMPANY AT ALL COSTS!!

This company is a complete scam. I ordered a hat and tried it on and it didnt fit so I sent it back and they denied my redund! I only tried it on once. Do not order from them.

Poor to medium quality from China I believe. You get what you pay for.

I was asked for additional personal information. After my hat Heaven flagged this review for some reason. Be careful. I can’t believe trust pilot allows this

Terrible, I bought a hat that was supposed to fit and it was way to small. I went to set up a return and they gave me a hard time. Made multiple offers to settle with no success. I’m very unhappy and it don’t seem to matter to them. I recommend NOT buying from Hat Haven.

The hat I received was nothing like the hat described and shown on their website. It was poorly made with cheap materials and looked like something made by a child. A piece of junk that I immediately threw in the trash.

I ordered 2 hats in February and just received them today, sz wrong and hats are not as advertised

Scam operation. Took six weeks to receive the hat and it was nothing like the pictures. Then they offered 15% refund, or ship back to China at my expense.

I ordered a hat and after one month, never received it. Requested a refund and they keep telling me it will be another 48 hours for shipment. I reported them to econsumer.gov. If enough people do this, it will get this Chinese company shut down.

I ordered a hat that was supposed to be similar to the gambler style hat worn by Ronnie Van Zant, what I received was a very cheap Dollar Store quality hat where the only similarity is that it was a hat! For over $50, i was sent a pressed cardboard "felt" thing that would not even be satisfactory as a halloween costume! Which brings me to the crappy customer service! These people offered me a 20% off coupon on my next purchase! I'll never buy from them again and I will encourage anyone considering buying from them to justset fire to your money- you'll get a better experience watching it burn.

Ordered a hat and the one I received was not the one I ordered and extremely cheaply made. The company offered me 50% off my order and a 20% discount for future order. I wanted a shipping label sent to me, they refused. Disputed with my credit card and was reimbursed. I think they deliberately sent me the cheapest hat and thought I'd be ok with their response. Never again

Please people. I’ve had terrible issues with these people. Takes nearly 2 months to be delivered. When it finally arrives it’s of poorer quality than something you would buy at a fancy dress shop. And to say it’s “hand made” is a total joke. Then it got delivered deformed. I requested a refund after sending pictures. They tried to negotiate with me. The. We agreed in a 50% refund and now they’ve just said they have issues sending money so can I request it in PayPal. Please please. Stay away. I’m all for supporting smaller companies but these guys think they’re smart and they’re just taking peoples money for a shit quality product.

Not cool!

Product never shipped in time so I asked for them to cancel my order. They said ok and that I would be refunded. It’s been over a month and no refund still. Then they lied to PayPal and said my product shipped but it didn’t.

Do not order from this company. It is a total scam that leaves you without your money or product in hand. Once you order Hat Haven will send you many emails confirming order, updates, been shipped, etc but nothing is the truth! Save your money and shop else where!

I ordered two hats on April 20th and never even received a tracking number.

Today is June 20th, and still no response from customer support.

Ordered a hat that was ill fitting- defective sizing. Contacted them to return it for a refund via their web form, no response. Called the number listed on their site and someone answers and says that is no longer their number. They do not respond other than auto-replies to any messages on Facebook Messenger or Instant Messenger. We also filed a BBB complaint and discovered they have an F rating with many people having the same experience.

HORRIBLE!!! DO NOT ORDER FROM HERE!! ORDER PLACED ON 4/28/25 today is 5/28/25!!! Have not received anything!! TERRIBLE COMMUNICATION! Asked for refund multiple times and constantly just say order on the way” FAKE SHIPPING TRACKING THAT HAS NO UPDATES!!! NEVER AGAIN!!!

ORDERED 4 HATS (3) SMALL AND (1) MEDIUM. TOOK FOUR WEEKS TO RECEIVE, REQUESTED UPDATE ON DELIVERY, NO ANSWER. WHEN PRODUCT ARRIVED OUTSIDE PACKAGE WAS IN REASONABLY GOOD SHAPE. WHEN I OPENED THE BOX THE FOUR HATS WERE SMASHED DOWNWARD AND CRUSHED BEYOUND RESHAPING VERY POOR QUALITY MATERIAL AND WORKMANSHIP. REQUESTED RETURN AUTHORIZATION AND NO ANSWER. ALL THE HATS WERE ONE SIZE AND THAT WAS MEDIUM, NO SMALL. "CHINA CRAP"!