Hawkins Motor Group Reviews 

Thank you Jason and team helping to buying our new car from Hyundai st Austell could not ask for anything better than the service we received from Jason on selling my car and getting another one from them so easy to deal with
Thank you again
Richard and Mel James

I purchased a secondhand electric e2008 Peugeot from Hawkins of St Stephens, great service no pressure and a good part exchange deal for my Citroen Cactus. Richard was extremely helpful and knowledgeable, a pleasurable experience all round. I LOVE my new car!

Excellent service from Kieran Willey at Hayle. Delivered on all my requirements, kept me informed at all stages and patiently waiting while I spend ages deciding on the colour of my new mg3 hybrid.
Have already recommended to loads of friends and family.
Thank you!

Hawkins Hayle -Francisca provided truly excellent customer service. She was incredibly friendly, patient, and attentive, taking the time to understand my needs even when I wasn’t entirely sure what I was looking for. She explained everything clearly and thoroughly, making sure I felt comfortable and informed throughout.
Her professionalism really stood out, and she went above and beyond by following up and continuing to offer such helpful and thoughtful support. It was a genuinely warm and positive experience—I couldn’t have asked for better service.

Although my Kia is out of warranty I still take it to Hawkins, Indian Queens for a service as I’ve found them to be helpful, professional, and knowledgeable. While I waited today I was able to take a Sportage for a test drive, no pressure was applied and the whole experience gave me confidence that this really was a family business who cared.

Booked for an MOT and service in the St Austell branch. Excellent service and they dropped me hone and collected me when it was done. Cannot fault them 👍

Two stars for the first two new cars I bought from Hayle. The three missing are warranted due to the latest two disappointing experiences.
Due to change car for a new one twice this year, first time received a call on exchange morning that the price had increased since paperwork was signed?.
Second time, again on morning of exchange, informed my partner who has Parkinsons needed her driving licence as proof of id. Weird. No deal took place. Zero apology. Customers and values are so important in business, in my opinion, but in short supply with Hawkins it seems.

Bought a 18 month used Kia EV6, car is excellent and the team there very easy to work with to achieve the sale. Thanks especially to Barry and his colleagues. My wife also has a Kia EV and has found Hawkins great to deal with with servicing etc.

A big Thankyou to Sarah Sutton
For her excellent professional service and support in purchasing my new car a Peugeot 208 GT
Thankyou for making the part exchange a very good deal
Sarah took time ,and a great deal of care talking me through everything. , which I very much appreciate .
Highly recommended .
Love my new car.
Julie Vinnicombe x

Upselling at it`s best. Put my car in for service and M.O.T. Got call from servicing telling me pads and discs were in need of replacing as worn. Not a problem, if it needs doing, so be it. Then I read the DVLA report of the M.O.T. Pads were definately in need of replacing, but the discs were worn but not excessively. Not only problem. When I bought the car I had problems with a wheel sensor. Three times I returned it under warranty, until finally I think they replaced it rather than bodging the job. Will not be using them again for servicing etc. To expensive, upselling and very long waits for work to be completed. Last time I was there for 4.5 hours.

The service at Hawkins has been consistently poor. I am still waiting for contact from the service manager following a previous complaint. In year one, when I asked about tyre condition, I was told “summer,” which was unclear and unhelpful, especially compared to others receiving proper explanations and reports. I have felt pushed into unnecessary servicing, had a locking wheel nut go missing after a visit, and was quoted 1–6 hours at £130/hour for a job another garage completed in 30 minutes for £40. Staff have also been rude, unhelpful, and lacking product knowledge.

Sharon at Hawkins, Hayle was very helpful, without being pushy, took care of everything and kept me informed of all the steps when Purchasing my new Kia

I left my van for MOT in 26 January and ceking issue why is losing antifreezin liquid. After 2 months my van is still in Hawkins motors Hayle .is failed MOT with emissions high is the same issues which Hawkins motors should to fixed last year .I check with Hawkins by 2 times last is year emissions and after 3 months MOT is failed.i tell to ceking EGR to be make sure connection between emissions and losing antifreezin liquid but no is ceking same cylinder and I see is probably is don't know what is should to be done I try to take the van back tu putting in diferente garage to repair but is start to blackmail to let my van with some parts an fixed to pay over £800 for check cylinder with not approved by me is lot of money for nothing with my van an fixed with out diagnostics. 1 months and half with out communication or different lines .

I took my car in for an annual service, the service was very thorough and superior, however my reason for compliment is to give my thanks and gratitude specifically to Lucy in Citroen Blackwater; Lucy truly went above and beyond for me and my baby, the weather was shocking (typical Cornish weather), upon collection, Lucy exchanged my belongings from courtesy car to my own vehicle, putting my isofix base back into the car and bringing my car right up to the entrance of the showroom to prevent both myself and my baby from getting wet, not only is Lucy selfless and a true advocate for her customers, she is friendly, welcoming and kind, Lucy has been and is a genuine rare gem, Citroen’s customers are extremely fortunate to experience the wonderful customer service Lucy provides. I really hope Lucy manages to read this purely so she knows that I really appreciated every single act of kindness she had shown to me on my visit, thank you so much. As usual, my experience with Citroen, especially Hawkins in Blackwater has been an absolute pleasure.

I purchased a used car from them today. The service up to this point has been excellent.

I had an excellent experience with Hawkins Hayle. Dan was professional, friendly, and incredibly helpful throughout the entire process of choosing our next car. His knowledge and clear explanations made everything easy to understand, and he took the time to make sure all our needs were met. We felt completely at ease from start to finish.
We’re absolutely delighted with our new car and will definitely be returning to Hawkins Hayle for future purchases. Highly recommended!

Jordan at Hawkins Kia Hayle - what a star! From beginning to end Jordan was extremely professional, welcoming and knowledgeable, I never felt under any pressure. I would definitely recommend Kia Hayle to anyone.

Geoff at MG Hawkins Hayle, was great from start to finish. Very helpful and informative.

Very hard to get through on the phone to the St Stephen branch service centre. When a message is left calls are rarely returned. Very frustrating.

So far so good. My wife bought a nearly new Kia Sportage through Sydnee at Indian Queens. The whole process was very smooth, including transferring her personal plate. The car was immaculate when collected, handover was very professional, and Sydnee was a pleasure to deal with.
Hopefully things will continue in this vane.