Hawkins Motor Group Reviews 106

A big Thankyou to Sarah Sutton
For her excellent professional service and support in purchasing my new car a Peugeot 208 GT
Thankyou for making the part exchange a very good deal
Sarah took time ,and a great deal of care talking me through everything. , which I very much appreciate .
Highly recommended .
Love my new car.
Julie Vinnicombe x

Upselling at it`s best. Put my car in for service and M.O.T. Got call from servicing telling me pads and discs were in need of replacing as worn. Not a problem, if it needs doing, so be it. Then I read the DVLA report of the M.O.T. Pads were definately in need of replacing, but the discs were worn but not excessively. Not only problem. When I bought the car I had problems with a wheel sensor. Three times I returned it under warranty, until finally I think they replaced it rather than bodging the job. Will not be using them again for servicing etc. To expensive, upselling and very long waits for work to be completed. Last time I was there for 4.5 hours.

The service at Hawkins has been consistently poor. I am still waiting for contact from the service manager following a previous complaint. In year one, when I asked about tyre condition, I was told “summer,” which was unclear and unhelpful, especially compared to others receiving proper explanations and reports. I have felt pushed into unnecessary servicing, had a locking wheel nut go missing after a visit, and was quoted 1–6 hours at £130/hour for a job another garage completed in 30 minutes for £40. Staff have also been rude, unhelpful, and lacking product knowledge.

Sharon at Hawkins, Hayle was very helpful, without being pushy, took care of everything and kept me informed of all the steps when Purchasing my new Kia

I left my van for MOT in 26 January and ceking issue why is losing antifreezin liquid. After 2 months my van is still in Hawkins motors Hayle .is failed MOT with emissions high is the same issues which Hawkins motors should to fixed last year .I check with Hawkins by 2 times last is year emissions and after 3 months MOT is failed.i tell to ceking EGR to be make sure connection between emissions and losing antifreezin liquid but no is ceking same cylinder and I see is probably is don't know what is should to be done I try to take the van back tu putting in diferente garage to repair but is start to blackmail to let my van with some parts an fixed to pay over £800 for check cylinder with not approved by me is lot of money for nothing with my van an fixed with out diagnostics. 1 months and half with out communication or different lines .

I took my car in for an annual service, the service was very thorough and superior, however my reason for compliment is to give my thanks and gratitude specifically to Lucy in Citroen Blackwater; Lucy truly went above and beyond for me and my baby, the weather was shocking (typical Cornish weather), upon collection, Lucy exchanged my belongings from courtesy car to my own vehicle, putting my isofix base back into the car and bringing my car right up to the entrance of the showroom to prevent both myself and my baby from getting wet, not only is Lucy selfless and a true advocate for her customers, she is friendly, welcoming and kind, Lucy has been and is a genuine rare gem, Citroen’s customers are extremely fortunate to experience the wonderful customer service Lucy provides. I really hope Lucy manages to read this purely so she knows that I really appreciated every single act of kindness she had shown to me on my visit, thank you so much. As usual, my experience with Citroen, especially Hawkins in Blackwater has been an absolute pleasure.

I purchased a used car from them today. The service up to this point has been excellent.

I had an excellent experience with Hawkins Hayle. Dan was professional, friendly, and incredibly helpful throughout the entire process of choosing our next car. His knowledge and clear explanations made everything easy to understand, and he took the time to make sure all our needs were met. We felt completely at ease from start to finish.
We’re absolutely delighted with our new car and will definitely be returning to Hawkins Hayle for future purchases. Highly recommended!

Jordan at Hawkins Kia Hayle - what a star! From beginning to end Jordan was extremely professional, welcoming and knowledgeable, I never felt under any pressure. I would definitely recommend Kia Hayle to anyone.

Geoff at MG Hawkins Hayle, was great from start to finish. Very helpful and informative.

Very hard to get through on the phone to the St Stephen branch service centre. When a message is left calls are rarely returned. Very frustrating.

So far so good. My wife bought a nearly new Kia Sportage through Sydnee at Indian Queens. The whole process was very smooth, including transferring her personal plate. The car was immaculate when collected, handover was very professional, and Sydnee was a pleasure to deal with.
Hopefully things will continue in this vane.

Since my last review regarding Hawkins motors they never bothered to reply and I still had to foot the bill for repairs on the car.
I even emailed the owner to ask for help to which he ignored.
My qashqai is now BACK IN THE GARAGE a further £700 needing to be spent on another Turbo. Luckily this time we managed to catch it before it blew the engine. Yet Hawkins will not take responsibility that they sold me a shotty car. A car that first cost £8499 has now totalled to nearly £11000. My advice is to stay away DO NOT BUY A USED CAR FROM THEM ESPECIALLY DOWN AT THE FALMOUTH SHOP.

Dan Jacomb was brilliant from beginning to end with choosing our new car. He made it very easy with all the right advice and we now have an amazing car that's perfect for us. We will be back. Thanks you Dan

5 stars all round
Paula Fox

Took time of work today to have a part fitted at MG Hawkins Hayle. My car am MG 3 Hybrid was booked in for this work and on arrival after travelling from Redruth was told the parts had not arrived. This had been an ongoing problem since august and has been to the dealer multiple times for diagnostic work and software updates. Since the software update the car revs upto 5000 rpm on slight inclines and the dealer has refused to resolve saying its normal for hybrids. I requested to speak to the service manager but he was not at his desk. I requested a phone call but non has been made. I am selling the car as very unhappy with the service.

After initially having problems with my brand-new qashqai that I bought from Hawkins the team at Hawkins bent over backwards to help me find a solution. Unfortunately, they couldn’t fix my brand-new car so Kai went above and beyond to put me in the car I chose to replace it. I know there are problems which arise However the Hawkins team went Above & Beyond to resolve my issues I will certainly be buying another car from this garage and wouldn’t hesitate in recommending the Hawkins team thank you again for making what could’ve been an awful situation good

We use Hawkins when buying and servicing cars. They're always excellent.
Today, they excelled.
I booked a service and turned up to the regular place I usually go. However, it was the wrong centre.
Indian Queens, despite being unable to find my booking, fitted me in.
Blackwater were very understanding and accepted my apologies!

Quickly dealt with on arrival at Hawkins motors Blackwater this week for my annual car service. very friendly and helpful staff.

Found bubbling corrosion on rooftop of Qashqui, bought it on a 21 plate 6 months previous, took car to Penryn for an inspection, after a month nobody had contacted me, I phoned the service department, was told Nissan Corrosion warranty did not cover it. So Goodbye!!! No offer of help no loyalty to their brand taken into account, we've sold you the car, and we are not interested about customer service. Even contacted the Service manager, he prompt in his reply, to tell me the same answer, but has not replied over whether there was any help on offer. I feel their attitude is couldnt care once you've bought the car.

Excellent sales experience with Sharon Opie at Kia Hayle. Everything carried out in a very professional manner. Detailed explanation of the whole process carried out without undue pressure or stress