Haws Watering Cans Reviews 

One of the best customer service experiences ever!

My watering can developed a little leak along the spout - clearly from having taken a knock, so I e-mailed Haws, who were prompt, polite and very happy to sort the problem out for me.
I live close enough to their factory that I was able to take the can in. Everyone that I met or interacted with was absolutely wonderful and the repair was completed in super quick time. Not only that, but they've given the can a complete re-spray and polish so that it literally looks a s good as new. Brilliant.
The staff gave the impression that they were proud to work for Haws and that it is a great company. There was a real warmth to the place and the people.

I bought a Warley Fall Green watering can from Haws in 2021. It is a great product, pours correctly and is nicely balanced when full. It comes with a brass rose too. Roll on 4 years and it developed a fault. I took a video of the fault, I submitted it to their portal and got an email back the next day telling me that a new one had been dispatched and would be there the next day, which it was. I couldn’t be happier with their service.

Appalling company - avoid them at all costs! Previous company reputation absolutely no longer applies to their badly-designed product and "couldn't care less" customer service.

06-Sep-2025
My reaction to Haws' further reply to my review. Haws appears to be a pathetic, unprofessional and borderline malicious company.

Perhaps if they looked at the many other critical trustpilot reviews of Haws on here, but with their eyes open, they wouldn't embarrass themselves with such specious claims of going the extra mile for their customers!

Their "Going the extra mile" claim is completely at odds with a mediocre Trustpilot score of 3.6.

Instead of applying some marketing discretion to appease a dissatisfied customer who called them out about a genuinely poorly designed product, and offer to try using their own product for themselves to see that when full, it simply does not balance in your hand, but tips back, making it a needlessly uncomfortable strain on the arm to both carry it without spilling water, and to pour from it.

The design is clearly flawed and places the handle grip off-centre, front to back. TEST IT FOR YOURSELVES, HAWS, YOU FOOLS.

The only extra mile they have gone for this customer is the oh so small-minded attempt to discredit my review and point out that I have also published critical posts of other companies, over the years. How many trustpilot reviewers have only had one problem company to review?

If you, Haws, spent as much time addressing your product deficiencies as you do with your heads in the sand (or more likely: snouts in the profit trough), you might have more positive reviews here!

My original review :
I bought 3 Cradley cascader plastic watering cans in the same order. What a mistake that was!

These are very poorly designed and the rectangular-shaped handle, with finger indentations is uncomfortable and is not positioned to hold the filled can in balance. Instead the handle placement tips the watering can backwards. This is a folly of design but when I wrote to Haws [note that I bought them from a retailer but wrote to Haws about their poor design], they replied that I had made a personal choice. Clearly, they do not understand the concept of mail order. I had not held the product before and only made the choice of Haws based on the evidently flawed basis of believing they made superior products. Not only do they manufacture watering cans of poor design but they operate an abandoning and crass approach to customer service. They will never have my custom , again.

My haws indoor copper watering can which I bought 6 years ago now leaks where the spout joins the can. I had thought I was buying a long lasting quality product.

I have always understood that you get what you pay for so I didn’t mind paying extra to buy a Haws watering can. I have had 3 water butts installed round the house so I needed watering cans that would fit underneath their taps, without the handle getting in the way and the design of Haws cans work for this purpose. Sadly the two cans I bought last year are leaking where the spout fits in to the body of the can. And the smaller one I bought recently had a wonky spout. I had the receipt for this so it was easy to return but Haws are not keen to honour their guarantee with the other ones because I haven’t kept the receipts. Who keeps receipts for watering cans for goodness sake? One of them has a bar code and price on the bottom. I have offered to return them.
I will not be buying or recommending Haws again and I am very disappointed in the quality of the product and their customer service.

Ich erwarb nach ca. 15 Jahren eben meine zweite Kunststoff Gießkanne "Haws Long-Reach/the Selly Soak green" 5 Liter, und muss leider sagen, daß sie inzwischen ein minderwertiges Produkt ist.
Grund: die mitgelieferten 2 aufsteckbaren Tüllen/ Ausgiesser passen nicht komplett, wie eigentlich vorgesehen, vorne auf die Kanne, denn sie sind zu eng und dünnwandig gefertigt, so daß sie sicher reißen werden, wenn man es doch versucht. (Das z3eigen bei genauem Hinsehen sogar die Fotos auf der Haws Internetseite, die nicht einmal mit HTTPS abgesichert ist!)
Genau dasselbe problem beschreiben auf Amazon zahlreiche amerikanische Kunden einer roten, größeren Variante dieser Kanne erworben haben. (Diese Kanne ist inzwischen offenbar aus dem Programm genommen). Nicht so aber mein grünes Modell "Long Reach/the Selly Soak green", die ich im mai in Deutschland erwarb.
Der Händlerin war der Mangel übrigens bekannt.
Haws verkauft also hier bewusst mangelhafte Produkte.
Ich hätte übrigens grade fast eine (NP 120€) teure lackierte Blechkanne gebraucht von Haws erworben, bis ich auf den Detailbildern sah: sie war an eigentlich allen Nähten durch Korrosion/Rost aufgequollen und dadurch undicht geworden.
Auch das hat mich sehr verwundert, da doch Haws so stolz ist auf die angeblich tolle Handwewerksqualität....
Damit scheint es aber nicht mehr so weit her zu sein.

I purchased my Haws ( one gallon ,green) some 4 years ago, recently had a problem with it. Haws fixed it straight away at no cost to me.
Great product, great people , great company.

I ordered a watering can for my girlfriends birthday to which it was delivered without any issues. The issue started when i went to my entrance way to collect said package to find it had been stolen (multiple package thefts that day i found out). I contacted the delivery partner to which they advised i reached out to Haws directly. I emailed Haws and within 2 days Tandy came back to resend the watering can (to a more secure address to avoid any issues). Lovely customer service which has me wanting to order more from them moving forwards. :)

I made an error with the address details so my parcel couldn’t be delivered at first but when I got in touch with Haws Tandy was super helpful and proactive getting everything sorted for me. The house plant mister I ordered is lovely too.

Have been buying Haws watering cans for years and have always been pleased with my purchases. The customer service when there was a problem was very quick and efficient.

When my beautiful watering can arrived with damage whilst in the mail, I contacted Haws who promptly responded to my email and replaced the can in question. Old school quality item, new school customer service.
Thank you.

With regards to the review I posted in August regarding the quality of my watering can, I would just like to add an update to say there still hasn't been a response from Haws.

Perfectly made products with a customer service attitude that is second to none.

Remarkable customer service. Andy spotted that we had a ferrule that had corroded onto the spout of our aged watering can. He told us how to remove it and we bought the perfect replacement. Thank you Haws!

Responsive informative and proactive - and even sent me a replacement for an antique (well ancient) perished part ... so generous too!

My 4yr-old Haws watering can developed a leak in the base. They arranged to replace it completely within days with no fuss. Remarkable customer service, highly efficient, pleasant to deal with and still an excellent product. Could not fault my experience with them and highly recommend both their product and customer care. D.Conway, Northumberland

What a fantastic company. I had an old watering can from them which must be 10 years old. Unfortunately, the two wooden handles got a bit rotten and I wanted them replaced but they had stopped selling them. After contacting them Steve responded to say he would try and get two made for me. Next thing I knew they were in the post with at no charge.

This is why you buy premium products. You get fantastic after sale care.

Couldn't recommend highly enough. I have three of their watering cans and they are all beautifully made.

Bought a brass spritzer (mister) in 2021/22 and only started using it this year. The mister handle fell off so I contacted Haws directly whom I purchased it from.

Haws wouldn’t do anything as it was outside of warranty, despite me only just using it now which I mentioned to them.

I went to publish a negative review on their website, but, to my amazement the review never got published as soon as I pressed submit. I refreshed the webpage a few times etc but the review never appeared. I then went on to email Haws about my review not being visible and the advisor - Josh, confirmed that reviews take a day or two to publish and that someone would be in touch to discuss my review via the review platform. Neither of this happened, they only publish good reviews which I think is completely misleading about their products.

False reviews, poor quality product, no I would not recommend.

EDIT/REPLY TO HAWS:

No, you did not send me a new mister in 2021, you sent me a replacement watering CAN in scarlet red because your water rose kept falling off. That was another fault for a different item purchased at the same time. Get your facts right and improve your products and stop filtering off the bad reviews from your website. Shambles of a company!

Excellent service from Haws. Ordered a watering can rose via Amazon, who unfortunately picked the wrong one. Haws rectified the issue very swiftly and sent me the correct rose free of charge.

For all those people complaining about cans splitting due to freezing, ice can create a pressure of upto 100,000 psi. It is unrealistic to expect a steel watering can to be engineered to withstand such force.

I have bought two very expensive Haws watering cans and neither has lasted well. The first was an expensive steel one which was left in the greenhouse over winter with about a pint of water still in it. The frost must have got in and the EXREMELY thin base split - useless rubbish! The second is a plastic greenhouse can of which the body has lasted rather better, but I am now after about six years on my third rose. They do not appear to be made of uv stable plastic, and split after about 11/2 or 2 years use, so you get a jet of water instead of droplets.
Latest update, Haws has sent me a new, modified watering can which appears to be more robust, and enough plastic roses to last me a while. I’m hoping these will last longer than my original ones. So, thank you Haws.