HDFC Bank Reviews 688

It is very unfortunate that the staff of a reputed bank like HDFC do not have complete knowledge about their own products and services. Instead of guiding the customers properly, harassing them by giving incomplete information puts a big question mark on the bank's service. The bank should train its staff well so that the customers' time and trust are not wasted.

I used HDFC smart buy for buying air ticket from Paris to New Delhi for travel on 9th Mar26 (booking done in Jan). Due to war situation, this got cancelled and am still struggling to get my refund. No one from HDFC Smart buy is there to respond and every time I am been told that we will get back. It pathetic and never expected this kind of respond from HDFC team

A saving bank account of 28 year old suddenly tgry say no KYC is given, how account was operating all these year.
Kyc record is erased by updating new app.
Now I need yo visit branch for this reason.
Online kyc not working
Pradeep Agarwal
9844010308

One of the worst services I have ever faced in banking system in HDFC BANK in Sonipat Haryana
Zero understanding
Zero trust worthy
Zero in work
Zero work on time
In short it is big Zero in ever manner
Finance minister should immediately cancel their license

Kolkata Thanthania Branch
The behavior of the Lady Cash Manager at this branch is extremely poor. I advise you not to open an account at this branch.

Ekdan bakvas bank hai 100 rs bhi bacha hoga na pay karne ka to 3 /4 hajar charges lagati hai konsi bank lagati hai itna charge costomer care to ekdan bakvas hai kabhi problem ka solution nahi dete aromatic account minis mai jata hai jo paisa cut ho gaya hai ye vapas bhi nahi ata?????

Very very poor online interface.
For someone who is looking to pay additional amount anytime can't do that.
The landing page keep on pitching you multiple things that ask for new products and more money.
But they don't let you pay smoothly

The customer service for NRO online account opening is worse, even after emailing 5 times, receiving no replies, and they still haven't replied to schedule a call for the account opening process.

Vary bad service's by hdfc bank

Very poor and disappointing experience with HDFC Bank, especially at Vashi Sector 17 branch.
My salary account has been under debit freeze for more than 15 days without any clear explanation. Despite repeated emails, branch visits, and escalations to grievance and even RBI, there has been no proper response or resolution.
I was available for CPV verification, but due to the agent’s failure to visit and respond, my verification was marked negative unfairly. Even after explaining this and fully cooperating, no action has been taken.
I am unable to use my own money, which has caused serious financial issues, including difficulty in paying EMIs and managing daily expenses.
The lack of accountability, poor communication, and delay in resolving such a critical issue is unacceptable from a reputed bank.
I would strongly advise others to think twice before trusting this bank with their finances.

I am extremely disappointed with the services provided under the HDFC brand. While selling products, everything is presented as a single, well-integrated ecosystem, but in reality, it is completely the opposite.

Banking, insurance, and loan services are not interconnected at all. For a single issue, customers are forced to visit multiple branches or departments. Each team simply redirects the problem to another, saying “check with them,” instead of taking ownership.

This lack of coordination causes unnecessary stress, delays, and frustration for customers. If the services are not truly integrated, then branding them as one unified system is misleading.

HDFC should seriously work on:

Better internal coordination
Single-point customer support
Accountability across departments

Until then, the customer experience will continue to suffer. Especially very worst from HDFC HOME LOANS &insurance services

Worst bank to consider for education loan, Move to any other bank except hdfc, they'll never respond on time none of them will consider your addmission deadline serious, Go for any other bank except hdfc

The worst bank of all times. The worst bank in India and probably in the entire world. Absolutely shit. I wanted to close my salary account and i visited multiple bank branches and these idiots asked me to go to the home branch which was 24km away as it is the only branch that can close my account. The location seemed suspicious but i still went and got to know that there is literally no HDFC bank in that area. Called HDFC customer care and it said number doesn’t exist. The entire bank is a scam!! Losers!!! 10/10 not recommended for anything with HDFC bank.

Having reflected on the extremely poor service to NRI by HDFC and having tried multiple times to update KYC info online and by email - and receiving zero responses we took the extreme steps to travel to India to resolve face to face. Not hopeful but we just want to close this account one way or another and stop hDFC beaching data protection by continuing to send information to outdated addresses that have not been valid for years.

Worst service and Regional manager not responding properly, so many times I called not getting call back form RM. And bank staff not responding customers properly. I will give rating less than 1.

I have received kyc link from your bank which is not found of any use. Called your help, they are equally clueless and refused any home service to me on this matter, having known my age being above 75.

Hope some good sense will prevail on your end to resolve this issue without my visit to home branch.

If nothing possible, please close the account at the earliest.

Hoping to hear from you soon.

Prem Singh Sangwan

Thanking You,
With Very Warm Regards.
Col PS Sangwan

I applied for a Personal Loan and I cant even track my Application Status. When I called customer care, I recieved a link which does not open at all. I don't know why this simple thing is not sorted.

Sabse ghantiya bank HDFC bank hai ye mentioned charges ke badle bas paisa cut karta ye bank me koi bhi account na khulwaye aur mau jila ke Ballia mod ke branch ke jo bhi workar hai behad ghatiya hai ye logo ki kisi prkar ki madad nhi karte aur es bank me khate se aapka sirf ghata hai fayda kuch nhi

I have been extremely disappointed and troubled with the services of HDFC Bank for the past several months. For approximately the last 3 to 4 months, my KYC update request has remained pending, even though I have tried multiple times to update my KYC through online channels and internet banking.
Despite this, my issue has not been resolved.
I have contacted customer care several times, submitted online requests, and followed all the procedures instructed by the bank. However, every time I have only received formal responses and have been told that the process is still pending. This situation is extremely concerning for any responsible banking institution.
As a customer, I expected that such a large and reputed bank would resolve customer issues in a timely, transparent, and responsible manner. Unfortunately, my experience has been completely the opposite.
A basic process like KYC, which in today’s digital banking system should be simple and fast, remaining pending for months clearly reflects serious negligence in the banking system.
This is not just a problem faced by a single customer; it also reflects the weakness of a system where a customer repeatedly submits requests yet fails to receive a resolution.
I would like to ask the bank management the following questions:
If a customer repeatedly requests a KYC update, why is the issue kept pending for months?
Why is the customer service system so slow and ineffective?
Do customers’ time and difficulties have no value?
I want to clearly state that if this issue is not resolved soon, I will be compelled to escalate this matter to higher authorities, which may include approaching regulatory bodies and legal forums.
In today’s digital era, the foundation of banking services should be trust, transparency, and efficiency. If a bank’s services fail to meet these fundamental principles, customer confidence naturally weakens.
I hope that the bank management will take this complaint seriously and take concrete steps to improve its service system in the interest of customers.
Customers are also advised to consider the quality of service and customer support systems while choosing banking services.

मैं पिछले कई महीनों से HDFC Bank की सेवाओं से अत्यंत निराश और परेशान हूँ। लगभग 3 से 4 महीनों से मेरा KYC अपडेट का मामला लंबित है, जबकि मैंने कई बार ऑनलाइन माध्यम से और इंटरनेट बैंकिंग के द्वारा KYC अपडेट करने का प्रयास किया है।
इसके बावजूद मेरी समस्या का समाधान नहीं किया गया।
मैंने कई बार कस्टमर केयर से संपर्क किया, ऑनलाइन रिक्वेस्ट दर्ज की, और बैंक की बताई गई प्रक्रियाओं का पालन किया। लेकिन हर बार केवल औपचारिक जवाब और लंबित प्रक्रिया का सामना करना पड़ा। यह स्थिति किसी भी जिम्मेदार बैंकिंग संस्था के लिए अत्यंत चिंताजनक है।
एक ग्राहक के रूप में मुझे उम्मीद थी कि इतनी बड़ी और प्रतिष्ठित बैंक अपने ग्राहकों की समस्याओं का समाधान समय पर, पारदर्शी और जिम्मेदारी के साथ करेगी। लेकिन दुर्भाग्य से मेरा अनुभव इसके बिल्कुल विपरीत रहा है।
KYC जैसी मूलभूत प्रक्रिया, जो आज के डिजिटल बैंकिंग सिस्टम में बहुत ही सरल और तेज़ होनी चाहिए, वह महीनों तक लंबित रहना बैंकिंग व्यवस्था की गंभीर लापरवाही को दर्शाता है।
यह केवल एक ग्राहक की समस्या नहीं है, बल्कि यह उस सिस्टम की कमजोरी को भी दर्शाता है, जहाँ ग्राहक बार-बार अनुरोध करने के बावजूद समाधान प्राप्त नहीं कर पाता।
मैं बैंक प्रबंधन से यह पूछना चाहता हूँ कि:
यदि ग्राहक बार-बार KYC अपडेट के लिए अनुरोध कर रहा है, तो उसका समाधान महीनों तक लंबित क्यों रखा जा रहा है?
ग्राहक सेवा प्रणाली इतनी धीमी और अप्रभावी क्यों है?
क्या ग्राहकों के समय और परेशानी की कोई कीमत नहीं है?
मैं स्पष्ट रूप से कहना चाहता हूँ कि यदि इस समस्या का समाधान जल्द नहीं किया गया, तो मुझे मजबूर होकर इस मामले को उच्च स्तर पर उठाना पड़ेगा, जिसमें नियामक संस्थाओं और कानूनी मंचों तक जाना भी शामिल हो सकता है।
आज के डिजिटल युग में बैंकिंग सेवा का आधार विश्वास, पारदर्शिता और दक्षता होना चाहिए। यदि किसी बैंक की सेवा इन मूल सिद्धांतों पर खरी नहीं उतरती, तो ग्राहकों का भरोसा स्वाभाविक रूप से कमजोर होता है।
मैं उम्मीद करता हूँ कि बैंक प्रबंधन इस शिकायत को गंभीरता से लेगा और ग्राहकों के हित में अपनी सेवा प्रणाली को सुधारने के लिए ठोस कदम उठाएगा।
ग्राहकों को भी सलाह दी जाती है कि वे बैंकिंग सेवाओं का चयन करते समय सेवा की गुणवत्ता और ग्राहक सहायता प्रणाली का ध्यान अवश्य रखें।

I am really disappointed for the HDFC Bank service He explains something else to the public and deducts more money from the account. This is very dirty banking. I would suggest everyone not to take instant loan or EMI from him, otherwise he will ruin the entire situation.😡😡😡😡😡

Please Note:- The public cares about their civil rights, otherwise no one would pay them money.Because HDFC Bank is charging exorbitant fees these days. I urge all of you not to use their services.