Healthpath Reviews 

399
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

Excellent communication, I haven’t used my kit yet but the team is extraordinary with customer care. I look forward to using Health paths services. The team member I communicated with was Xuxa. Brilli... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very happy with the support offered prior to taking the SIBO test. Test was a bit complicated but the instructions were very clear. Advised results could take up to 14 days but mine were back within 5... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Clear and comprehensive results. I knew something wasn’t quite right and the Dr wouldn’t humour me but these tests showed very clearly that there is an issue and now I have the information to be able... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I decided to oder the Sibo kit because of a few health issues I’ve been experiencing lately. I couldn’t be happier to have chosen Healthpath. From the kit arriving quickly to the very well explained s... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fitness- en voedingsservice
  2. ook in
  3. Medisch laboratorium
  4. Voedingsdeskundige

Geschreven door het bedrijf

We help people take charge of their gut health. At Healthpath, our mission is to transform the way we understand gut health. We believe that good health begins in the gut. We also believe that people shouldn’t have to put up with symptoms. We use Functional Medicine to address the root cause of your gut issues—and show you how to achieve great gut health via smart, sustainable changes.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

399 reviews

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4,7

Alle reviews

(399)

56 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

No service and can’t get hold of anyone

4 juni 2024
Review zonder uitnodiging
Logo Healthpath

Antwoord van Healthpath

Hello,

Thank you for your review.

I'm so sorry to hear that you have had problems getting in touch, we respond to all emails and messages within 2 working days of receipt (excluding bank holidays and weekends). Sometimes our replies can go to the spam folder in your email, so please do check there if you haven't already done so.

I don't have any details here to contact you with, so I've requested more information so we can reach out. Alternatively, you can contact us by email on hello@healthpath.com, and mark the subject title, 'Trustpilot Review' and our customer services team will keep an eye out for this to come straight back to you.

With warmest wishes,
The Healthpath Team

Beoordeeld met 2 van de 5 sterren

I'm disappointed and still very unwell

I really hoped this would be my solution and was pretty sure it would be. I had food poisoning in November 2023 and was left with near constant nausea, zero appetite, reflux and loose stools afterward. It seemed that gluten and lactose were large triggers. I also cut out sugar. I had my Health Path gut health test in Feb 2024 and it revealed high levels of Ecoli and another similar pathogen. My dysbiosis score was very high. I also lacked some 'good' bacteria that contributes to immune health.

I was somewhat dismayed by the advice provided however in my plan. There was a huge focus on my good gut diversity and how I was pretty much "fine". I was told to eat a mediterranean diet (which is my normal diet), prescribed oregano oil, probiotics, zinc and vitamin D. The pathogens were glossed over and I was told my nausea and lack of appetite was likely caused by anxiety. I really disagreed with this assessment as I know the difference between anxiety and feeling nauseous due to food poisoning that isn't going away. It made me feel like I did when I tried to get help on the NHS: you're fine and it's mostly in your head. When actually I had two nasty pathogens living in my gut making me unwell. I was wary of eating a normal diet when I had heard so much about how pathogens will thrive on certain carbs and need to be starved with a FODMAP or similar diet.

I decided to just try the supplements and to eat normally. I saw an improvement in nausea, appetite and sleep but my stools got worse and I started to have headaches. I realised one of the probiotics contained lactose, so I stopped it and immediately felt better. I contacted Health Path to let them know and in their communication they stated that the pathogens I had in my body were quite severe, so of course I was going to feel unwell. This was never addressed directly in the initial personalised plan... so it was odd to be called out here. I continued the programme, eating normally but avoiding lactose and keeping gluten very low and taking the remaining supplements. By the end of the 3 months, I still have unpredictable nausea, reflux, a sore throat and headaches. I feel very unwell still. I reached back out to Health Path to inform them and ask what to do now. I was disappointed to just be pointed to their directory and told to find a gut health specialist. 

I can't actually afford to do this and spent part of my morning in tears. I feel had my condition been treated more seriously in my initial treatment plan, I wouldn't actually be here with pretty much the same issue. I'm not convinced I can eat a normal diet. I'm currently stuck and wondering what to do to be honest. I don't actually know. I can't get anywhere on the NHS and I just want my life back.

17 mei 2024
Review zonder uitnodiging
Logo Healthpath

Antwoord van Healthpath

Dear Laura,

Thank you for taking the time to leave us a review.

We're so sorry to hear that you didn't see much progress with your symptoms whilst following your health plan and that you're currently feeling stuck.

We're also sorry that you felt the imbalances found in your test results hadn't been addressed properly. We'd like to talk some more with you on this however looking at your health plan, we would like to reassure you that we have taken into consideration the things you've mentioned here, for example the oregano oil has been added to your health plan to specifically address the higher levels of pathogenic bacteria.

The recommendations made in your plan are all evidence-based approaches to addressing gut imbalances and are based on your test results and the information you've provided to us in our symptom surveys. Our health plans have helped thousands of people, however unfortunately health isn't black and white and sometimes taking the extra step to work with a practitioner to further understand if there's anything more underlying going on might be a necessary part of the picture.

I've passed your review onto our Head of Customer Services so we can arrange a time for a conversation with you to go over this in some more detail and to offer support.

With warmest wishes,
The Healthpath Team

Beoordeeld met 3 van de 5 sterren

This evening primrose oil made me throw…

This evening primrose oil made me throw up makes me nauseous and weak though it help reduce my oma acne. I had to stop using it.

I wish to continue bcs it helps with my acne what can I do about this

24 april 2024
Review zonder uitnodiging
Logo Healthpath

Antwoord van Healthpath

Hello Faith,

Thank you for taking the time to leave a review.

We're sorry to hear that you've had an adverse effect to the evening primrose oil you've been taking.

I've requested some more information from you so we can look into this further, can you provide some details so we can get in touch? Or please email us at hello@healthpath.com and let us know it's with regards to your Trustpilot review.

With warmest wishes,
The Healthpath Team

Beoordeeld met 5 van de 5 sterren

Very informative

Very informative, and not trying to sell a product!

23 maart 2024
Review zonder uitnodiging
Logo Healthpath

Antwoord van Healthpath

Many thanks for taking the time to leave us a review.

We're happy to hear you've found our products informative and wish you the best with your health journey.

With warmest wishes,
The Healthpath Team

Beoordeeld met 1 van de 5 sterren

Abysmal customer service and hopeless…

Abysmal customer service and hopeless web site..Live chat doesn’t work and no response yet from my emails I sent nearly a couple of weeks ago..They were very good at taking £380 for a test which was never explained to me though.
Avoid at all costs and keep your money.

11 maart 2024
Review zonder uitnodiging
Logo Healthpath

Antwoord van Healthpath

Hello D A

Thank you for taking the time to leave us a review and for talking this through with our Head of Customer Services last week.

We're sorry that you weren't receiving our emails but glad we could get to the bottom of why you hadn't seen the responses from us, and hope you can now see these on the email address they were sent to.

I'm aware that we're in the process of supporting you with your health plan however if there's anything else we can help with in the meantime please don't hesitate to reach out to our customer services team and we'll be happy to assist.

With warmest wishes,
The Healthpath Team

Beoordeeld met 5 van de 5 sterren

These guys are great

These guys are great. I've struggled with acid reflux for a very long time, through the testing and support I understand I have SIBO and what I can do about it. If you are struggling and need some answers I would trust the team to take good care of you.

23 februari 2024
Review zonder uitnodiging
Logo Healthpath

Antwoord van Healthpath

Hi Kirsten,

Thank you for your lovely review.

Wishing you the best on your health journey, please just let us know if we can be of further help at all.

With warmest wishes,
The Healthpath Team

Beoordeeld met 5 van de 5 sterren

Finally Got to the Root Cause of the Issue

After four years of suffering with Uticaria, coughing, etc. It finally feels like we have discovered the root cause of the issue. I would highly recommend Healthpath.

9 februari 2024
Review zonder uitnodiging
Logo Healthpath

Antwoord van Healthpath

Hello Christopher,

Thank you so much for your review.

It's great to hear that you have some answers to your symptoms. Wishing you the best with your health protocol, please don't hesitate to reach out if we can be of further help at all.

With warmest wishes,
The Healthpath Team

Beoordeeld met 1 van de 5 sterren

Pile of uselessness

Pile of uselessness. My clinician is great. But my god the website is the slowest I've been ever forced to used. It's comically bad.

25 januari 2024
Review zonder uitnodiging
Logo Healthpath

Antwoord van Healthpath

Dear Tim,

Thank you for your review and also for your time on the phone with our Head of Customer Services to give us your feedback on the issues you've been having, which has now been passed on to our development team.

We're so pleased to hear that things are great with your clinician, however we're sorry you were encountering issues with parts of our website being slow and for the understandable frustration that caused.

Please don't hesitate to reach out to us if we can be of further help.

With warmest wishes,
The Healthpath Team

Beoordeeld met 5 van de 5 sterren

I was living with heartburn/indegestion

I was living with heartburn/indegestion and constipation for around 3 years. My nhs doctor just ruled it as IBS and gave me harmful PPIS that made things a lot worse. After the support from healthpath,
I am feeling better than I ever have and I still enjoy some of the recipies given, although now my gut can tolerate pretty much everything, I still like to eat healthy a majority of the time. Thankyou so much to Alex and Lucy who supported me through this. I am autistic and needed to ask lots of questions to understand the procedure correctly. They were very patient and I honestly can’t thank them enough! I will recommend to anybody struggling like I did.

1 oktober 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Not sure how to feel about this

Not sure how to feel about this. I basically received what feels like a blanket general supplement list. I have been doing everything they said and no improvement.

After many months of experimenting I got annoyed and took a look at my results again and I have a parasite "Blastocystis hominis" which they said "There are several subtypes of this organism, not all of which need addressing".....maybe it does as I had no improvement in my symptoms?

It seems it has been brushed off and no supplements to even address that at all.

I'm not an expert so I may be wrong but I don't feel like doing this has helped my personal situation.

Better off saving money and going to a naturopath and have proper help.

13 december 2023
Review zonder uitnodiging
Logo Healthpath

Antwoord van Healthpath

Hello A,

Thank you for taking the time to leave us a review.

We're really sorry to hear that you're unhappy with the health plan you've received from us. Our food plans and supplement recommendations are an evidence-based approach and are based on your test results and symptom survey. Whilst they are personalised to you, they will not be as in-depth as working 1-2-1 with a practitioner however not everyone needs that.

We would love to talk further with you on this however we've not been able to find you on our system with the details provided here. Could we please ask that you contact us at hello@healthpath.com so we can arrange to talk through your test results and health plan with you and provide some more support and context?

We look forward to hearing from you.

Warmest wishes,
The Healthpath Team

Beoordeeld met 5 van de 5 sterren

Long term and loyal customer!

I am an ‘ongoing’ customer of Healthpath’s having had a few tests through them in the recent couple of years. However, testing is of course important, but it is the wealth of other help that is what makes this company even more excellent. Their offering in terms of testing and the detail possible is hard to find elsewhere. Nor do other places offer a complete package of testing, interpretation and advice. This would be very positive in and of itself as a stand-alone offering, but there is a lot more to this company and their ethos. There are people there from the customer services team to the practitioners to the founders who all seem to truly want to help people and will all make a concerted effort to do just that. My own situation with my health picture is extremely complex but the team are patient and helpful and follow up on things always. I ask so many things and they will always endeavour to get the answers from Alex, one of the founders. Plus there is knowledge and really tangible advice and guidance which comes back. The company have also expanded their offerings in recent times which I’m sure will benefit more and more people. They seem to be constantly looking at ways they can diversify, which is great to remain relevant in their field, but it seems to be more about helping and reaching more people rather than about the bottom line. I have had some great help over my time with Healthpath and am in regular contact with them. No question is left unanswered. Everyone does the best job they can and that really shows. Quality people and therefore a quality offering. I’m very glad I came across Healthpath and as a constant customer, I certainly would not be working with them if I was unhappy. Particularly with a host of horrid health issues which even top specialists cannot really help with much! So, anything incremental or small which can make a difference really matters. I’m thankful to have Healthpath and their team there and imagine I will continue to be a loyal customer as I would not wish to go elsewhere.
For anyone uncertain about exploring help, testing or whatever it is you need from a Healthpath, I would suggest wholeheartedly to go ahead. Even booking an initial free call to see if they might be right for you. They will do their utmost to help you and make a positive impact to your health. The whole idea is about trying to get you on your own individual path back to health, so give them a try, it may be the key to unlocking your health puzzle.

11 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing experience.

Amazing experience.
My test results arrived quickly with explanation about what to do next.
I would definitely use Healthpath again.

4 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant company

Brilliant company!

Their gut test is incredibly comprehensive and the results were very interesting. I wouldn’t really know what to do to move forward so I’m delighted they went through my results, current symptoms and medication to create a bespoke health plan for me which I’m confident I can follow. The support from their customer service team has also been outstanding throughout.

You can tell they really care about helping people - would thoroughly recommend Healthpath to anyone suffering from gut issues!

6 december 2023
Beoordeeld met 2 van de 5 sterren

plan not worth it

I found the test to be very comprehensive which made me think the overall plan would make a difference, unfortunately it’s just a fodmap diet and some supplements.
As someone that had a very healthy diet before starting, the advice is just too general and simplistic, patronising even if you have researched and care about your eating and lifestyle habits already.
I write this after completing the 8 week plan with little to no changes.
The other thing that makes me give just two stars is the constant commercial hooks on Healthpath. I understand this is a business, but it you’re dealing with people’s wellbeing I think it should be done in a subtle way, it seems that after you take the test they just want to squeeze as much money out of you as they can, via consultation calls, meal deliveries, constant bombardment so you keep purchasing things from the company.

Again, I think the test was interesting and comprehensive, but after that it’s just common sense advice that you could find online, completely free.

5 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A happy investment

A happy investment. My results were worth the wait as they gave me the answers I had been seeking for years. Super impressed with the completeness of this service and how it’s so much more than just a test.

15 november 2023
Beoordeeld met 2 van de 5 sterren

Nothing special

your basically paying then to tell you to eat a varied diet to improve your gut health and they offer supplements which are overpriced . £150 pounds is extortionate amount for a online consultation .Harley street doctors don’t even charge that lol

18 maart 2023
Logo Healthpath

Antwoord van Healthpath

Hello Tej,

Thank you for taking the time to leave us a review. We're really sorry to hear of your unhappiness with your health plan.

Our food plans and supplement recommendations are hand-picked by our practitioners and are based on your situation. They are designed to work together and are an evidence-based approach to help with your symptoms and the imbalances in your test results.

We're keen to speak with you further on this however we're unable to find you on our system. Can we please ask that you reach out to us at hello@healthpath.com? We'd love the opportunity to speak with you and offer some further context and support with your test results.

Thank you again for your review and we look forward to hearing from you.

With warmest wishes,
The Healthpath Team

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