Hearthwarm Reviews 144

Absolute con of a company. I ordered socks over 2 months ago. They have not arrived and delivery date is still unknown when I try tracking. Do not order from here!

I contacted customer services who responded with a nonsense reply of “The shipping company reported that your parcel had been rejected by the Customs somehow“

This contradicts the tracking info, which says it is in Cambridge.

Complete con.

I fell for the sock advert in social media and thought my kids would love them. I paid with PayPal and like others I was also charged VAT on top of the advertised price. I was sent tracking which was updating but it's been over a month now even tho they apparently passed and left uk customs over 2 weeks ago now so I contacted them the other day and to be fair they have fully refunded me including the extra VAT they charged and were apologetic about it.

Absolute crooks. Overcharged from what they invoiced, order never arrived after 10 weeks and no response to queries. Unfortunately Apple Pay have no way of refunding! They simply say take it up with the retailer, who never respond. Avoid both.

Scam. Please don't order from them. Facebook seems to promote quite a few dodgy companies.

I ordered this, but paypal took too much (they added tax on when it shouldn't have been). I messaged the seller and the extra amount was refunded within a couple of hours. I didn't get a delivery notification, but when I emailed them, they sent the tracking link. Package was delivered within 2 weeks to the UK - it came from China so expected some delay. I was concerned about it being a scam after the reviews, but have not experienced anything but good service from them.

Do not order from this company. Exactly same issue as all the other reviews. They do not send you the product, they just take your money. Customer service replies are you usual generic response, but the item can’t be tracked and does not arrive. Waited nearly 6 weeks and still nothing.

Exactly the same experience as the other reviewers.
Scam.
Trying to get money back via credit card.

They take your money, but never dispatch, when you try and track your order via their site it never even gets to the 'in process' stage and also shows a status of 'not found' - emailing support you just get canned responses blaming the carrier or to wait patiently for status update, I ordered 27 days ago, still no updates to tracking or status, currently have a chargeback in process with my card company.

Do not use this company it’s a scam they take money and you don’t receive order I’m still fighting with them they say they don’t know you and when you show them proof of order they know you,still no order fuming is an understatement please do not use them,still no parcel they keep telling me its in transit and they will send another one,so I should be getting eight pairs of socks lol have reported to fraud but not interested Do NOT USE 😡

Only giving one star as I couldn't give none.
Overcharged me for my order then when I questioned it they said I hadn't placed an order even though I had the order confirmation.
Spoke with PayPal who refunded me.
DO NOT USE THIS COMPANY. THEY ARE SCAMMERS

Absolute scam they take your money and then don’t send the items.

They can improve by going out of business, avoid at all cost they are scammed, they don't send the goods they tell you is a problem with the carrier, its not ,they don't send them , do not send them money ,this company needs to be investigated and closed down , do not order from them

Avoid at all cost
Proper scammers
Item bought 2 weeks ago, never had a tracking number etc

SCAM AVOID

Items never arrive

Scam company and item will never arrive. Awaiting chargeback

when ordered , they took more money than was showing on the order.
no contact back when trying to query

Scam I'm afraid. I made an order after falling for the add I was charged more than the price at checkout with £10 more charged to my card. I have disputed this but don't expect to make my money back.

I ordered socks from this company and it has been a terrible experience from start to finish. My order never arrived, and to make things worse, I was charged more than the amount I authorised at checkout via Apple Pay.

I contacted the company to resolve this but received no response whatsoever. No update, no tracking information, and no customer service.

This feels highly untrustworthy and I now have to dispute the payment through my bank.

Based on my experience, I would strongly recommend avoiding this company.

Scam company.
I fell for it from an Instagram ad.
Automated responses to my queries and no response when requesting a refund for items that I purchased over a week ago with no update.
Definitely a scam.

Ordered a month ago and after numerous attempts to contact I kept getting the runaround. Do not order!!