Unlike ebay or amazon, everything on website worked. Logged in without needing to change password. Payment went straight through. All stored details correct.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Absolutely excellent customer service from Heater Shop. I contacted them this morning about a radiator I had bought from them in 2023 which had failed, and within minutes Tracey had replied and pro... Toon meer
Just ordered a thermostatic tubular heater from The Heater Shop and found their website very easy to navigate and very quick process in ordering. I shall now look forward to receiving my item which s... Toon meer
This is the second Isolar Boost I have bought from Heatershop UK; this one for my daughter who has a new solar PV installation. My existing one has saved 64 kw since it was fitted on 25 Aug. Piping... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Heater Shop, we specialise in supplying premium and budget electric heaters and electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. As standard we offer free next-day delivery to most of England, Scotland & Wales, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price. Call 01473 276686 and speak to us today.
Contactgegevens
Edison House, Edison Close, IP3 9GU, IPSWICH, Verenigd Koninkrijk
- 01473 276686
- sales@heatershop.co.uk
- heatershop.co.uk
4,6
Uitstekend
563 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 55% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The whole process was easy and without…
The whole process was easy and without any issues. The prices were competitive.
20 augustus 2026
Review zonder uitnodiging
Very straightforward purchase
Very straightforward purchase
Great web site
Seamless transaction
12 augustus 2026
Review zonder uitnodiging
Recommended
My request for price matching was handled very quickly. My order was also shipped quickly for next day delivery and arrived in perfect condition. A company that I would happily recommend to others and will use again myself.
29 juli 2026
Review zonder uitnodiging
Repeat customer.
Repeat customer.
Straightforward website, excellent, good value products with quick delivery.
Well dfone.
13 juli 2026
Review zonder uitnodiging
Antwoord van Heater Shop
Thanks for the top rating! We’re glad you had a great service.
No goods, no communication. Very poor.
Ordered on the 29th for stock which was claimed to be arriving on the 30th.
4 days later it has supposedly been despatched. 2 working days with the courier still expecting the parcel.
There’s been zero communication other than an order confirmation. I’m starting to feel this is a fraudulent website regardless of the positive reviews on here.
Far from pleased.
6 juli 2026
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you for your feedback, and please accept our sincere apologies for the delay and the inconvenience this has caused.
Unfortunately, our shipment was held in customs for several days due to circumstances beyond our control. This had a significant impact on our distribution and dispatch schedule.
Once the stock was released, we then experienced further delays with DX Express. We dispatched more than 400 air conditioning units, which created capacity issues at our local DX depot in Ipswich. As a result, the depot was unable to move all of the units to the national sorting hub as quickly as planned.
The good news is that all units have now been scanned into the DX network and should have been delivered yesterday or today.
We fully appreciate how frustrating this delay has been and are very sorry for the inconvenience. Thank you for your patience and understanding while we worked to resolve these issues.
Antwoord van Heater Shop
Thanks for the glowing rating!
Website was easy telephone just to…
Website was easy telephone just to reconfirm certain things spoke to someone very knowledgeable sorted very quickly very professional
26 juni 2026
Review zonder uitnodiging
Antwoord van Heater Shop
We’re so pleased to know that you had a great experience. Positive reviews like yours help others feel confident in choosing us too — Thank you for spreading the word!
An easy shopping experience
Easy to locate the item I needed, no hassle going through the checkout and payment options. When buying my original chosen item, the relevant filter that I knew I needed was a suggested item on the same page, made my shopping experience significantly easier. Pricing was very competitive too.
24 juni 2026
Review zonder uitnodiging
Antwoord van Heater Shop
Your review just made our day! We’re so glad to know you’re satisfied, and we truly appreciate your support.
Website easy to follow
Website easy to follow
Support Lady Sophie very helpful
A good experience Heater shop I recomend
24 juni 2026
Review zonder uitnodiging
Antwoord van Heater Shop
We value your feedback and are thrilled you’re pleased. Thanks for the review!
Aircon unit supply.
Very helpfull and able to supply us with the right product for our needs. Delivery latest friday this week.
23 juni 2026
Review zonder uitnodiging
Antwoord van Heater Shop
The team here at Heater Shop is thrilled to receive such a great rating, thank you.
Haven't received product yet but so far…
Haven't received product yet but so far very happy with the service.
12 juni 2026
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you for the 5 star rating.
Heater Purchase
William was extremely helpful regarding a small issue that I had. The heater shop are a very good company for me to use for purchasing the products I require.1st class service.
10 juni 2026
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you so much for your positive rating for your recent purchase from Heater Shop.
Good service from sales team
Good service from sales team when I checked about delivery to my address
4 juni 2026
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
spoke to very nice young man in the…
spoke to very nice young man in the sales dept. about an under sink water heater. He was most helpful. The price is good for me so I recommend this company
3 juni 2026
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you so much for taking the time to leave us a 5 star rating - It's much appreciated!
As usual Heater Shop came up with what…
As usual Heater Shop came up with what I wanted at a competitive price when I searched the internet. I don’t do much plumbing, but I find Heater Shop nearly always has what I want at the best price.
3 juni 2026
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you for your wonderful comments – It really motivates our team!
SIMPLE SERVICE
19 mei 2026
Review zonder uitnodiging
Antwoord van Heater Shop
Thank you so much for taking the time to leave us a 5-star review.
Easy to use website
10 mei 2026
Review zonder uitnodiging
Antwoord van Heater Shop
So glad you had a smooth and pleasant experience. Thanks for choosing us!
Poor customer service
Easy to order prompt delivery, then it goes down hill . I had a problem with instant hot water tap boiler . It was only 13 months old and had a 2 year warranty. They wouldn’t repair or replace it and said I didn’t have a receipt for the filter changes . I sent a photo of the filters with a date of change on but they refused to accept it . So I wouldn’t purchase another product from this company
6 mei 2026
Review zonder uitnodiging
Antwoord van Heater Shop
We’re grateful for your review – It helps us know we’re on the right track.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.