Heatzen Reviews 301

Provides false information that ECO4 grant is only for old non-combi boiler. When questioned the salesman started shouting at me. Could be rogue traders in the industry.

Jimmy did a great job installing mum’s new boiler.
Would recommend

Both Jimmy and Billy were fabulous, total professionals. Had an issue on Friday which was fixed and meant they didn’t finish until about 8.30pm, Jimmy knew all the technical stuff and was a very quick worker whilst Billy was a superb labourer. I’d highly recommend these lads to anyone.

Contacted heatzen online and within a week I had surveyor round a new boiler, vents & loft insulated immediately.
Jimmy & his team were fantastic making it a smooth, fast installation of the boiler and problem solving. I would highly recommend to use them in future
Arrived punctual and very polite people. 5 star from me! Susan wetherell

I had Jimmy and Billy installing my central heating/boiler.
These guys are very professional and hard workers.
I was explained exactly what will be done and how long it will take.
Any mess was cleared.
Can’t fault them at ALL. Would definitely recommend them.
Nice and hard working lads.

If i could give 10+ stars i would, from the very start Jimmy and Billy have been absolutely amazing, im sure we were the worst disorgansied house they have ever seen, however they were nothing but helpful, careful, professional and so caring, hard working from start to finish. Thank you from the bottom of our hearts you have improved our home more than you imagine Emma, Adrian and Family

All very professional and friendly guys, kept us updated with all the going on while the boiler was being installed, jimmy and billy were amazing! Thank you guys! Highly recommended

Jimmy and Billy very good and professional craftsmen brilliant at what they did at my home.good time keeping. Caring like we're my family.

What can I say other than FANTASTIC.
The workers were polite, quick and incredibly helpful. Kept me updated on all the progress of the work.
I would highly recommend this company.

Jimmy and Billy they were absolutely brilliant very happy with their work very clean 2 really nice lads they done you company proud nothing but good words for them

Jimmy, arrived early. Completed the installation of the new boiler,professionally and in good time. Kept me informed along the way, thanks Jimmy!

Huge thank you for the boiler installation at my parents’ home. Jimmy was polite, professional, and delivered outstanding workmanship. Would highly recommend this installer, company and service!

Jimmy came and installed our system plus 9 radiators single handedly. We so appreciated his hard work in getting us up and running in a single day. Unfortunately, there are a few issues but these were mostly due to original surveyor not picking up on things which meant correct fittings/parts not being available and a new radiator to replace leaking rad in back room being undersized (having been replaced with a smaller, single-panelled radiator). Also, the non-working radiator in hallway did not get replaced so hallway still is cold. Pipes for boiler installed behind dishwasher rather than directly below boiler which means our dishwasher no longer fits under countertop. We were also left without a working bathroom and a couple of small leaks, however, we know a plumber so should be able to get this fixed in a few weeks when he becomes available (using a bucket to flush toilet in meantime). Our installer could have used a helper but the company had laid everyone off prior to our install, which meant a stressful and long day for Jimmy. Thankfully, my husband was able to help carry some of the heavier radiators and old cast iron boiler, but this could have been an issue for someone elderly or infirm. Cozyfy (also known as Heatzen and Proximus) did come back after install to take photos of outside of house and retake internal ceiling sizes as apparently surveyor hadn’t taken them correctly during original appointment and they could not claim grant without proper measurements. We allowed them back on the condition that the hall radiator would be fixed as house is now colder with new boiler than it was previously. They promised to have that resolved but we’ve heard nothing back since.

The guys who came to fit the insulation and boiler could not have been more professional, pleasant and experienced. However we were misled by both Heatzen and the installer and told that we would have a 10 year Guarantee for our Worcester Bosch boiler. As it was fitted by an accredited installer why was this reduced to 2 years. This gives us added stress going forward when the installation of a new boiler was to alleviate this as we are in our 80’s and not in great health. This is very disappointing.

The workmen were both excellent, they kept me informed of arrival time, work carried out, I was consulted throughout the fitting and the work was completed to a high standard. Jimmy went above and beyond and I’m very happy with the work that was carried out.

Jimmy and team excellent work.I am 100% happy with the results.Highly recommend. Many thanks.

So I took my reviews off a while ago because they asked me not because i have ever been happy with them. I decided last year to pay a plan with British Gas which luckily included radiators & yearly boiler service but they came and this happened he said if it breaks diwn we won’t coo ok me out to it and hes put stickers on it
Condemning it do not use he said no idea why they have put that boiler in . I said well I asked for the bigger boiler his response was excuse me for saying but they are supposed to be the professionals and they should have refused explaining it wouldn't be suitable because it’s not accessible where it is due to its size so shouldn’t have been installed. So I can’t see any way round this i am going to see what a solicitor says. I really can’t see any other option who wants a boiler that isn’t accessible unless you cut the plinth out of a new kitchen.

Luke arrived to install a central heating boiler. From the outset he was very professional, cheerful and patiently and clearly explained what he was going to do, putting us at ease. We could immediately see he was very experienced and the work was carried out without any problem and without leaving any mess. Before leaving everything about the running of the boiler was explained and a contact number provided if we needed advice. I would recommend him without hesitation. A Five star service.

Jimmy and Tom were excellent they grafted all day and got two days work sorted in one excellent workers 100% recommend

Excellent work by Jimmy and Tom and really nice guys.