Heavencanwait Reviews 

They scammed me with the return of my product, they hadn't send me a refund and I lost the item, the money and also 30€ of the return shipping

I purchased an item from them that was faulty. Unable to put an arm inside the sleeve . Sent 6 emails and no response. Offered me a partial refund through PayPal less than 40 % of the value paid . Awful customer service

Ordered from them Nov 28th 2025. They repeatedly said they would ship my order. They kept posting Instagram and emailing saying they are delayed. They promised shipping on Jan 20th but no updates. After two months, they still haven't shipped anything. The owner, Felix, is a liar and thief. Don't let him steal your money. Don't trust this brand.

I have tried multiple times to contact this company and have received no response. They are a joke. They are thieves and have stolen nearly two hundred pounds from me which is absolutely scandalous. I ordered on the 4th of December and still have not received my order. Someone needs to expose them for what they are before they take hundreds more.

dreadful lack of customer service. Purchase made as a Christmas present that doesn't fit - have been emailing for weeks now (within the return window stated on their website) and no response to any communication. Half baked attempts to solve on Instagram but NOBODY ever gets in touch. I would strongly recommend to everyone not to buy anything from this company

I ordered the new blue heat reactive jacket in the 26/12/2025 Boxing Day as that’s when I believe it was released. It is now the 13th of January 2026 and I haven’t heard no updates from the company. I DMed them on insta, emailed on both emails they have available. Yet no response.

bought blue track jeans in what I thought was my size. They came and were 5 inches too short, and the thinnest jean material I had ever seen, and I know my jeans oz. When contacted, they could only offer me store credit, which I used to get a pair of siberia track jeans in a size up, which fit a bit better but where still slow quality with tiny pockets.

Ordered from them and it’s literally the worse quality I’ve ever received and not even the right sizing. Been trying to refund my order for a week now, I’ve DMed them and emailed them about 5 times and still no reply. DO NOT ORDER FROM THIS BRAND.

I ordered two Jackets, the heat reactive and the White track puffa on the 29th of November. Today the 8th of January, I received a package which was supposed to contain the 2 jackets. But I only received the heat reactive jacket. So Im missing an item from the package, the White track puffa. And on the shop app it says order delivered and a picture of both items delivered. So really bad experience. Hoping to sometime receive the puffa Jacket. I even sent them a message on Instagram one month ago whether it would be sent seperately or not, but they never replied.

Update: After wearing the one jacket I received for 2 days, the zipper fell off. Ngl horrible experience and bad quality for a 180-190£ jacket. Kinda sad, cause I like the brand and have not had any previous problems with the products or the delivery.

Update: No answer from them yet. I have not received anything about my missing jacket. Worst costumer service ever. Its the 19th of January 2026 today. I ordered the two jackets the 29th of November, 2025. Just crazy ngl. Scam….

Terrible company. My the worst online shopping experience ever. First of all, they sell items they don't have in stock and they don't inform about it. Secondly, customer service doesn't exist at all. They reply to emails after 2 weeks of sending them queries every day (and they lie in they responses). I placed my order (2 items) on 27.11.25 (way before Christmas) to get it on time. First item delivered on 24.12.25 (okay it was on time but after 4 weeks) and second item was delivered on 05.01.26. The quality of second item is very questionable. Neck seam is ripped. Threads on sleeve stripes are torn. It looks like used item which was returned and sent to me. I regret I didn't check previous comments before placing my order.

Ordered items for my son for Christmas on 19th November. Still hadn’t receive items by 20th December. No communication or nothing from the company. They did not respond to emails even after I requested a refund. So I had to contact my bank for a chargeback! They soon refunded the money. What a dreadful way to conduct business. Will never shop with them again and would never recommended them.

I ordered 1 Month ago and they still didn’t ship. They don’t reply on instagram and email. THIS IS SCAM ‼️

Awful, no way of contacting them due to not being responsive through socials or email. Payed for next day shipping extra £5 and received the parcel 3 weeeka after that with tho update on way or how that happened. Additionally the jeans were good although the bottom and part of the stiching were cooked and made me have to sew it properly so it weren’t to come undone

I’m having major problems. I placed an order and it took a month to come. I emailed them 4+ times about this and never heard back. I also reached out on social media. Once it came I decided that I’d like to return the items. Once again, I emailed and emailed and emailed and they didn’t respond, despite stating that they accept returns. In the end, I returned the package to the sender on the delivery label asking for a refund. I still haven’t heard it and am having to raise it with my bank. If they see this please just process the return for me as this is becoming a real burden.

I ordered a bag on Black Friday and I have been contacting them for the last two weeks to organise a return and I've still had no reply. I've contacted them via email and social media

I ordered some jeans for a present for Christmas and ordered the wrong size. The customer service team at HCW were amazing. They responded to emails quickly and told me how to process an exchange, sending out the new pair of jeans immediately they received the old pair back. Couldn't be more happy the jeans are great and the service team were amazing.

After waiting for 4 weeks my order arrived. An update to advise of delay would have been helpful.
My son is pleased with his jacket,

I am extremely disappointed with my experience. I sent six emails to customer service regarding returning items that were reduced in price just a day after I made my purchase. Despite my repeated attempts to get a response, I have received no communication or assistance whatsoever. This lack of customer support is unacceptable, and I feel ignored as a customer. I would not recommend this company based on my experience.

Absolutely terrible, I need to return a pair of jeans, they are incredibly oversized compared to the online measurements and they will not reply via email or socials, awful service. Please get on contact or answer your emails!!!!!!

I bought a t shirt with like, a frog graphic on the back, its also waffle textured. Its honestly really good, not worth the full price but definitely a good value product at 20 quid, its got a really nice quality fabric which feels great on the skin, i like the design too, its like a screen print i think? but overall really good for the price I PAID, maybe not full price but yeah.