Alma Reviews 22

Vaporware/scam claiming to provide access to therapists, but is actually just a half-assed copy of calendly with no real employees, no physical offices, no phone numbers to call, just a "support" email that sometimes replies 10+ days after you email them.

I would not recommend using Alma for access to a therapist at all. Within three months they have made mistakes with my insurance coverage - once denying I had coverage despite my providing documentation and current screenshots from my insurance company, and most recently submitting the same claim twice to my insurance carrier.

When the original claim was paid, the duplicate was denied due to it being a duplicate. Alma took that duplicate denial and has been denying me services, stating that I don't have coverage when that is not the case. I have submitted copies of my EOB clearing showing the payment made to them for the date of service in question.

They do not allow you to contact them by phone, stating they "don't have a phone number for clients" and instead require me to schedule a call back. However, all the call backs are at least a week out and in the meantime, I am being refused service despite having coverage.

I cannot believe a company that claims to make access to mental health care refuses to speak with their clients nor make issues right in a timely manner. All I get are form replies so they clearly aren't even reading the documentation I am sending them.