Hello Alpha prescribed my asthma inhalers and even resent the prescription because the insurance needed it written as a three-month supply rather than as a one-month supply. They answered all my mess... Toon meer
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Lees wat reviewers zeggen
Hello Alpha is thorough, quick, and they work seamlessly with my own pharmacy, including getting prior authorizations done quickly every time my insurance requires a new one. I’ve been very pleased w... Toon meer
Bedrijf heeft geantwoord
You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can... Toon meer
Bedrijf heeft geantwoord
Absolutely untrustworthy, you are better off working with your PCP to acquire the help you need. If you sign up for their service at $64.00 there is no guaranteed you will receive the care or medicati... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your doctor’s office is now online. From visits to prescriptions, get treated from home.
Contactgegevens
Verenigde Staten
- contact@helloalpha.com
- helloalpha.com
4,2
Goed
8K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service
I love that they are fast, responsive and timely on questions, and prescriptions, and just anything you may need.
I have recommended Alpha to many friends!
10 september 2025
Antwoord van Hello Alpha
Hey,
That's wonderful feedback! We are thrilled to hear that you love how fast, responsive, and timely we are with your questions and prescriptions. Thank you for being a loyal patient and for recommending Alpha to your friends—that is the highest compliment we can receive!
Makes health care more accessible.
8 september 2025
Antwoord van Hello Alpha
Hey,
That is excellent feedback! We are thrilled to hear that we are making healthcare more accessible for you. Thank you for the positive feedback!!
Antwoord van Hello Alpha
Hey John,
That is fantastic to hear! We are delighted that you found our service easy to use and appreciate our quick response time. Thank you for the positive review!
10 out of 10 experience always with…
10 out of 10 experience always with Hello Alpha. They are an excellent and legitimate telehealth provider. I have been using them for quite a while now and I find them to be highly responsive and extremely convenient. They are very easy to communicate with also. And I always get a domestic provider. Highly recommend.
19 juni 2025
Antwoord van Hello Alpha
Hey Renee,
Thanks so much for the positive review!!
They don't accept Medicare or Medicaid…
They don't accept Medicare or Medicaid and found them as very condescending just looking to get paid. The website is outdated and also when you sign up for SMS and email notifications they never come. You have to log in to see whats going on.
28 augustus 2025
Antwoord van Hello Alpha
Hi,
We are sorry about your experience. We will look into the further to see if we can improve on our end.
Antwoord van Hello Alpha
Thank you so much! We appreciate you taking the time to share your positive feedback. We are committed to providing outstanding service!
Absolutely awful
Absolutely awful. They say one thing then another NP gets on and says something totally different. Don't waste your money.
14 september 2025
Review zonder uitnodiging
Always have a great experience with…
Always have a great experience with them. Highly recommend!
7 augustus 2025
Antwoord van Hello Alpha
That's wonderful to hear! We are so pleased that you consistently have a great experience with our team and that you would highly recommend us. Thank you for the fantastic feedback!
Would not renew my prescription unless…
Would not renew my prescription unless I recieved pelvic scan.
I explained I was only renewing my script for estradiol but they refused.
They also refused a refund for my subscription, and requested I cancel my dispute with my cc. Which of course I did not.
3 augustus 2025
A consistently positive experience
A consistently positive experience with their providers across a variety of needs. I have recommended their services to friends that are also pleased with their experiences.
The only less than positive interaction I've had was attempting to reach out to them to ask a general question not related to a current "visit" - it is extremely difficult to get in touch with them outside of a specific service being provided, and I did not receive a response to the e-mail I sent through their system - the only way I found to attempt contact.
31 juli 2025
Antwoord van Hello Alpha
Hi Bridget,
Thank you for sharing your feedback with us. We're so pleased to hear that you've had a consistently positive experience with our providers and that you've felt confident enough to recommend our services to your friends.
We also sincerely appreciate you bringing your other concern to our attention. We apologize for the difficulty you experienced in trying to reach us for a general question and for the lack of a response to your email. We understand how frustrating this is, and it is certainly not the level of service we aim to provide.
Your feedback is invaluable and will be used to help us improve our contact process for questions not tied to an active visit. We want to ensure that all our patients feel heard and can easily get in touch with us whenever they need to.
Antwoord van Hello Alpha
Hi,
That's great to hear! We're so glad that you found the process easy and that our team was able to be helpful. Thank you for sharing your positive feedback about your experience with us!
Hello Alpha has been amazing
Hello Alpha has been amazing! I’ve been a patient for over 2 years and every provider that’s assisted me has been excellent and professional. I’m able to message concerns or questions and the team always provides a prompt response.
25 juli 2025
Antwoord van Hello Alpha
Hi Paula,
That's so great to hear! We're thrilled that you've had such a positive experience with Hello Alpha over the past two years. We're proud of our team of providers and their commitment to being excellent and professional, and it's wonderful to know that you feel supported by their prompt responses. Thank you so much for your trust and for taking the time to share your feedback!
Helpful service but pricey
The practitioners have been super responsive. They get a five-star! However, I joined about 2 years ago as one of the first batch of customers. I believe the cost was $35 a month. That has almost tripled in the last year. Additionally, it would be really helpful if we could get receipts when you charge our card. I have had to go to your customer service to get those and some of us are going to turn them into FSA.
23 juli 2025
Antwoord van Hello Alpha
Can we provide receipts? @fawn
You get to know your Nurse…
You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can trust. By staying with one practitioner I can upload my current xray and labs and vital signs . Many of these labs , vital signs and even xray I can have locally unconnected to a clinic at affordable rate..so ALPHA uses team work .this Alpha is perfect for many who have no outside insurance on fixed income.
16 juli 2025
Antwoord van Hello Alpha
Hi Prizm,
That's wonderful feedback! We're so pleased that you've had such a personal and trusting experience with Alpha. We believe that continuity of care with one provider is crucial, and it's fantastic to hear that this has made a difference for you.
We also appreciate you highlighting how our model, with the ability to upload labs, vital signs, and even X-rays, makes quality healthcare accessible and affordable, especially for those on a fixed income or without traditional insurance. Thank you for recognizing our commitment to teamwork and for your trust in our service!
Well it has changed my life
Well it has changed my life. The food noises have stop and I have lost weight!!
2 juli 2025
Antwoord van Hello Alpha
Hi Nancy,
That's incredible! We're so happy to hear that your life has changed for the better. It's wonderful that you've experienced a stop to the "food noise" and have been successful in your weight loss journey. Thank you for sharing such a powerful and positive update!
It has been the best weight loss effort…
It has been the best weight loss effort I have ever done and great support
28 juni 2025
Antwoord van Hello Alpha
Hi Ruth,
That's fantastic to hear! We're so pleased that your weight loss efforts have been successful and that you've felt well-supported throughout your journey. Thank you for sharing your wonderful feedback!
Management team is amazing
Management team is amazing. Great company to work with.
26 juli 2025
Review zonder uitnodiging
Antwoord van Hello Alpha
Hey Kay,
I appreciate you taking the time to share your feedback! We're so glad that you've had a positive experience with our management team and that you enjoy working with us. Thank you for your kind words!
Great service everytime
I have always had a great experience with Hello Alpha. Questions are always answered quickly. When I have needed refills, the doctor always responds within a few hours even on the weekend. I am very appreciated for this service.
21 juni 2025
Antwoord van Hello Alpha
Hi Chandis,
That's wonderful to hear! We're so thrilled that you've consistently had a great experience with Hello Alpha. It's fantastic to know that your questions are answered quickly and that our providers are so responsive with refills, even on weekends. We truly appreciate your kind words and are so glad we can provide a valuable service for you!
Antwoord van Hello Alpha
Hi Antonio,
Thank you for your thoughtful words! It means so much to us to know you feel valued — because you are. We're committed to showing up for our patients with the care and attention you deserve.
Complete lack of transparency in…
Complete lack of transparency in billing and services provided. They not only charged me for a service I NEVER used because they could not help me, but they would not refund my money. I would NOT recommend giving any money to this company.
5 juni 2025
Review zonder uitnodiging
Antwoord van Hello Alpha
Hi Kate,
I am very sorry about your experience. I will look into your case and follow up with you in your support thread.
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