HelpAlert Reviews 

Informative website. Prompt service. And everyone is very kind and helpful.

The easy to use website made choosing the right product for my elderly mother very quick and straightforward. We also got the chance to trial the pendant before making the final purchase which was a great help. The pendant arrived very promptly and it was very easy to start using it immediately. My mother was quite nervous initially but after doing the test run, and speaking to a very friendly and helpful lady, we are delighted with the confidence it gives her to go about her day to day life.

I knew I needed to get an alarm after I took ill and no-one was around to help me. I settled upon HelpAlert as they offered everything I knew I needed, plus they have “Which” approval. Though I have not needed to call HelpAlert since I’ve received my alarm, I’ve occasionally pressed the alarm button in error and there has always been a quick and friendly response with no criticism for my calling in error, and I am confident that should I need someone to come, they will absolutely be here for me.

Personal Service from Ollie, one of your Advisors. Very helpful.

Ordered a Personal Alarm Watch for my mum. During testing and setup we had some questions for the HelpAlert Team, which they answered in a friendly and efficient manner.

The whole process gave us real confidence that in the alarm watch and the support around it.

I ordered a HelpAlert Alarm watch for my wife who has had some bad falls. The helpalert team were very helpful and the watch soon arrived. My wife found it too large for her wrist so I sent it back and ordered a pendant alarm instead, which again arrived very promptly. Throughout, HelpAlert have been very efficient, friendly and reassuring.

In hard times HelpAlert were supportive and understanding. They made the difficult easy. Alas, time moves on and my relative has been compelled to move to a Care Home. Closing the account was easy and a big heads up to Ollie, a star of front line service and we shared a much needed laugh.

I have just taken delivery of HelpAlert and am delighted with the experience. It was easy to have a personal chat with one if the advisers, and I discovered that as far as possible calls from clients are answered by the same adviser on each call to maintain clarification of information given. My experience with the watch I was sent to try was so good that I decided immediately to proceed with getting one! It was easy to put on, very clear face, and one speaks to the same adviser each time you call. Can fully recommend. M.Quayle

My GoPlus watch was sent on a 14 day free trial. It arrived promptly, already set up and easy to use. The step counter and heart monitor are a bonus. When ordering I was able to speak to a person who was really helpful. I had said I preferred an elasticated strap and they fitted the trial watch with that strap. When I tried the fall alert tracker it needed a very hard fall, but as soon as I flagged this up they changed the sensitivity and it now works perfectly. For ease of use and helpful staff I would highly recommend my Help Alert watch.

Terrible service
I payed extra for the 7 day battery life, it only lasted 51 hours. Returned it, so far 2 weeks waiting for refund still not got my money back.

I am so impressed with HelpAlert. From the start, two years ago, the personal service (a real person at the end of the line/email!) has been helpful, prompt, knowledgeable and caring. They go above and beyond to help out. For example, the watch developed a problem just before we were relying on it when we were going away and HelpAlert organised a replacement, configured and ready to go, in double-quick time. I recommend the company highly.

Excellent customer service! We're still on the 14 day trial - but my father in law feels far more confident wearing his pendant after a nasty fall (before I got it!). It's a great relief for him and for all his family!

Following a glitch I was able to easily get help to solve the issue. Very understanding and helpful. Recommend.

Fast and straightforward, it was just what I needed after overspending on Father's Day. A complimentary adorable card saved the day!

Clear and straightforward website made made it easy to decide on and order product. Order quickly fulfilled and device now with user.

straightforward ordering process. The comprehensive information for the forms inspires confidence.

Contact details held locally which is reassuring also up to 5 contacts

We have now had contact with the team who I have to say were brilliant this morning and could not do enough to help
My last review was all due to a mistake with the phone number
So a big thank you to the team and we look forward to receiving the watch for my mother well done everyone

Quick response and always unfailingly cheerful and friendly despite all my ‘calls’ so far having been in error - mostly due to dropping the monitor!

I had researched what I felt was a good option of the various systems available and decided on the HelpAlert Fall Watch product. It arrived quickly after completing detailed questionnaire about myself. On first use I realised a key function for me (heart rate monitor) was not showing. A quick call to customer services and the option was set up remotely without me needing to return the watch. Prior to this I had also received a call from the control room to remind me that they could see that the watch needed recharging. I now feel very comfortable that I have a good safe system that suits my needs. It was how things were handled that impressed me.