Helpware Reviews 

We have been using helpware for the last 3-4 years for frontline chat coverage. Their employees feel like they are our employees. The employees are dedicated and hardworking, they are trained and just as knowledgeable as my internal team. The company itself is always looking for ways to better assist us, sharing additional offerings, etc. We are currently onboarding additional team members to assist with phone coverage. A benefit I find is that the team provides a backup agent to cover vacations and sick days so we are not scrambling to find coverage in those cases, we just make sure the holidays are covered. Really happy with the relationship we have built and excited to see how the phone staff work out.

Needed flexible, top-tier support for a fast-paced tech startup. Inbound inquiries from users varied greatly, yet Helpware quickly engaged a robust agent coverage map to man business-critical needs, spanning three timezones. Helpware's personable, consultative-style approach to building relationships made the process of securing and training agents on our complex curriculum effortless. The cadence of weekly stand-ups and business reviews were thorough yet expedient. Unlike many BPOs, Helpware does not add to the complexity of a company's support infrastructure - instead, Helpware eliminates the complexities and gives the business back critical time to focus on building.

Helpware is the new BPO - the gold-star standard for the old ways of business process outsourcing. The diverse experience of project managers and VPs was extremely impressive. From retail banking to healthcare, Helpware leverages the best when it comes to leaders strategizing your support infrastructure. In addition to being qualified, each representative of the Helpware brand approaches relationships with a personable nature, second to none in the industry. The uniqueness of leaders here is what truly sets the company apart from the traditional BPO.

Great customer service, very high quality of outsourced hires, and very data-driven and performance-driven approach to managing teams. Definitely will use at any other companies I work with in the future!

Helpware was excellent at leading the CX support of our COVID non-profit start up in the higher ed and small business market.

We have been using Helpware for a few years now and I can honestly say that my experience with them has been great. They are very attentive and always respond in a timely manner and the workers they provide are knowledgeable and personable. We treat them just like we treat our internal team with no exceptions!

I hired Helpware to help me hire and manage a customer service team for my waste management company. Not only did they find me a great team, but they've provided great support throughout the process, even providing analytics regarding my agents' performance on a regular basis. I highly recommend you speak with them if you are considering using an outsourced customer service team.

Helpware is the full white glove service that scales with your business. Even starting with just a single agent, they service your business like its a fortune 500 business and take care of everything - we had no idea where to start. From the initial sales call through onboarding and now to the ongoing and ramping up of new agents, Helpware has been professional and communicative and has turned customer service from a burden into an asset. We couldn't have been happier.