Heritagelive Reviews 

This is a lovely venue. The setup etc is brilliant - great bands really entertaining and good chance of seeing the stage

Unfortunately for the busier nights the bars just cannot cope creating unnecessary long queues

I left slightly earlier to make my train.
I had to walk alone for a long time just to get to the entrance with no one around. No shuttle buses available to the train station means people walking nearly 2 miles in the dark.

Attended Madness Concert which was good. Unfortunately the entire experience was ruined by truly shocking lack of control of car exit. Multiple staff standing around directly at the exit doing absolutely nothing but cars largely left to fend for themself. Very dangerous and liable to create road rage as people pushed in to queues. Amazed if no bumps/ minor accidents occurred where some lines of 6/7 widths of cars tried to merge into one. Entry fine/ exit awful and clearly the venue organisers/ staff didn’t care at all. Got your money so tough.

The concert was fine and the venue is beautiful. But on leaving the crowd is forced down a single narrowing exit which is very dangerous and completely unnecessary. The stewards were pretty invisible until near the exit where there were dozens of them. Those that were directing were clearly innexperienced. There is a warning that "entry and exit may take up to 90minutes" From my experience that is the average time to get out. I will not use the venue again.

Plenty of advance information and excellent well informed staff. We went to see Madness at Englefield House supported by Lightening Seeds and Old Time Sailors. All the performers were excellent but what made the experience great was the staff at the venue. Ample people giving, directions, first aiders, security and team of litter pickers constantly rotating the site with bin bags keeping the ground spotless; these guys were absolute heroes and amazingly cheerful, polite and hard working. The house makes a beautiful backdrop. Yes, it took 45 minutes to leave the car park but we had been forewarned that it would take 90 minutes so this was a pleasant surprise. The rest of the day went smoothly, ample facilities meant no queuing for food, toilets, bar. Food was averagely priced compared to other festivals I have been to. (It's always really expensive but that's what I now expect) Plenty of clear information and signage. Audience was politely advised by security to prevent inconsiderate behaviour so everyone got a decent view. Gently sloping arena and plenty of huge screens were also a help in making a fantastic experience.

VIP was a big con. Don’t waste your money on the excessively priced uplift

One star is too much. This company is a money grabbing company who put lives at risk, how are they organising these events.
Went to Robbie Williams on the 27th Aug missed all the support acts trying to get into the car park took 5 hours. No security or parking signage so couldn’t find the car. No one checking the car parking tickets could have got in for free and not paid the £10 fee. Just took the money and didn’t care what happened to people and their safety during or after the event. Won’t ever go to one of their concerts again.
I complained but got an email back basically saying I was a liar.

If I could give zero stars I would. Travelled to Sandringham to see Robbie Williams on 27th Aug. Stuck in traffic for 5 hrs for a journey that should have taken less than an hour. No signs, no stewards.
People getting out of their cars to go to the toilet at the edge of the road.
We gave up after sitting in traffic for 5 hours and not even on the Sandringham estate. Lost our ticket money and train fare from London.
Been to many outdoor concerts including Robbie at Knebworth. Never experienced such a shambles. Not going to let this rest- Heritage Live you take people’s money and don’t even have the courtesy to reply to messages/ emails.

Saw Robbie at Sandringhsm. Enjoyed the concert immensely.
Shame the last part of the evening was a bit of a pain in the backside. The concert ended at 11am and I eventually got home just before 3am! Normally a 25min drive but after the concert ended at 11pm we were still stationary in the carpark along with thousands of others at least 2 hours later! Finally after two hours at a standstill we were directed in opposite direction out of carpark, along unknown roads with no signage so spent quite some time driving around to find a way home through a maze of roads, many shut, we eventually found our way onto a stationary A149 where we sat for goodness knows how long. It was total diabolical mismanaged nightmare and the Sandringham Estate really need to look again at the suitability of holding concerts where access roads are narrow and difficult, or at least have the carpark marshalled and managed properly to ease the gridlock. I know at concerts you should expect some delays but surely if they had stewards managing the cars instead of just leaving us to it, it would have made it less of a nightmare. Added to the dissatisfaction is that because I agreed with someone’s similar negative views on Facebook I’ve been blocked from seeing Heritage Lives posts!

No hand washing facilities with the toilets! Absolutely dreadful situation, particularly when situated next to all the food venues! Not a happy customer

Went to Heritage live event 28 th August 2023 at sandringham park the queue to get in was lengthy and resembled a Swiss roll 1. hour wait not too bad, when passing through ticketing the person checking tickets wasn't informed about the accredited ticket sellers ways of sending ticket confirmation emails and kept asking for a bar code which See tickets don't use they use a 12 digit number which you cross reference on line at the venue and they give you your tickets so a supervisor had to step in and resolve the issue after this we got into the main arena and were shocked to see a miniscule amount of bales and tables to sit on all taken counted 30 max not good if you are 70 and cannot stand for 12 hours all the deck chairs were being used also so had to sit on the floor I understand that food and drink prices were set by the management or agents acting on their behalf as a condition of their contracts when I went to use the toilets there was nothing to wash your hands with a big red flag and the continuing background COVID threat alcohol hand gel dispensers should have been mandatory in each toilet for such a large event fyi I took photos of this wanted to flush the toilet also but couldn't as there wasn't a flush mechanism bought 2 drinks were flat charged 6.90 each fair enough as it's a concert but flat beer and no alcohol free for drivers of which there was a majority (90%) when I ventured into the food area there wasn't a substantial food item under £12 plus more for a drink I think to charge this much for food and drink especially after forking out 90 quid for a ticket 37 quid for return travel £30 for a bottle of cheap table wine not enough deck chairs for the age demographic the acts themselves were fantastic so this is in no way a reflection on them....when the Who finished at 1145 pm we made our way to the exit to be met with few signs very dim lighting strings on 30 ft poles rendering the ground almost dark so ppl were unable to orientate themselves even when they found the right car park they were wandering about in very poor light unable to see their car floodlights in each car park would greatly help this dreadful situation, we were only able to identify the coach pickup area because they had parked side on and were a bright colour exiting was thankfully reasonably short but was still quite chaotic as several of the field exits converged on one another creating a bottleneck my friend has food intolerances and bought 2 items of fruit which wasn't available inside and strongly suspected that the food that she bought was the cause of food poisoning later on in the night and the next day

The Who were fabulous but that is where it ended the facilities and organisation for this event were shocking. A lot has been said about the facilities inside the arena so just add my comments for the camping.
We paid £75 to bring our campervan. It was advertised as marked out pitches, water points, bins, toilets and showers. There were no stewards checking who was arriving and parking their vans it was a free for all and we could have got away without purchasing a ticket for this. There were no marked out pitches as advertised which in itself is not a problem as the field was huge. The toilets - all 6 of them to service 200+ units were unserviced (this was the 3rd day) unhygienic and totally unusable. There were no bins just an enormous pile of rubbish accumulated from the previous 2 shows. I did not find any water points (which had been advertised as being available). The advertised showers were non existent. Feel totally ripped off for the camping fee and will never fall for this scam again

The car parking and signage were shocking! There were very few car part attendants controlling the entry point. Cars went where ever they wanted to park. Getting out was even worse no attendants to be seen and a free for all ensued to try and exit the red car park. The end of a great concert was a disgrace

I will start by saying Robbie Williams was fabulous but that is where it ended the facilities and organisation for this event were shocking. A lot has been said about the facilities inside the arena so i will just add comment for the camping.
We paid £75 to bring our campervan. It was advertised as marked out pitches, water points, bins, toilets and showers. There were no stewards checking who was arriving and parking their vans it was a free for all and we could have got away without purchasing a ticket for this. There were no marked out pitches as advertised which in itself is not a problem as the field was huge. The toilets - all 4 of them to service 150+ units were unserviced (this was the 3rd day) unhygienic and totally unusable. There were no bins just an enormous pile of rubbish accumulated from the previous 2 shows. We found 2 x water points but with no signage so i witnessed people using the same hose ending to clean inside chemical toilets and others using the same to fill clean water holders. The advertised showers were non existent. Feel totally ripped off for the camping fee. The organisation for this event was totally overwhelmed.

Could have been so much better! Like so many others, we each paid an extra £175 for a VIP experience. VIP, what a rip off. Very limited seating resulting in the majority of VIP ticket holders either having to stand or sit on a damp floor. Some straw bales provided (presumably as an attempt to recover the situation!) but placed in front of the tented sofa section (for the lucky/unfortunate few who choose to get there mega early and wait hours for the music to start). Straw bales and people having to stand blocked the walk way to the bar with people finally standing on the hay bales obscuring the lucky VIPer’s who had the few sofa seats. Definitely won’t be going to another heritage live event.

The gig itself was great Squeeze brilliant on the Friday and on sun Robbie was great , but there was no reason why chairs could not have been brought In , of course at the back, deck chairs to hire ran out, so as it rained no where to sit for hours, food brought there was great, pricey but edible, I would book Sandringham again but alot of people are now put off by the chair problem

Paid approx £80 to park in a muddy field with 100+campervans. About 8 toilets with NO running water and not emptied. They were absolutely disgusting and overflowing. There was nowhere to wash hands. No showers, no bins (both promised) Rubbish was piled high beside the toilets. Inside venue just as bad.Not allowed to leave at all which is ridiculous as it was an 8 hr event. No seating inside & not allowed to bring your own. So many uncomfortable people. Toilets were grim and there was no hand washing facilities. We've gone from Covid hand sprays everywhere to lack of basic hand washing facilities now. Food was overpriced "fast" food. Drinks were expensive. It all felt like a rip off. Won't attend another Heritage Live event. The Who, The Lightning Seeds and Richard Ashcroft were great - just marred by the completely dreadful organisation.

I purchased three tickets for Robbie at Sandringham for sunday 27th sept + vip tickets and parking. Booked hotel for the night which was 7 miles away. We left the hotel at 5 pm eventually got to the concert at 8.55 pm.
4 hours stuck in traffic because of non existence organisation from heritage live. It should have taken 12 minutes. I am fuming. Didn’t see any support acts didnt have time to use the vip area that i paid good money for. Just about got there in time for Robbie..The parking was diabolical and dangerous No lighting. It was a free for all on the way out. Extremely dangerous. Cars everywhere. Driving across pathways for pedestrians etc There was no lighting and no one available for help. A fight broke out because of the chaos - no police or Marshall anywhere in sight to help. I will be looking for compensation. I felt it was a money grabbing event put together the cheapest way possible. With peoples safety in danger. Will certainly not be attending another heritage live concert again.

Great idea to host a huge artist such as RW…with a 20,000 crowd each night arriving from all around the UK but organising and accommodating this number at the Royal Estate was clearly beyond the capabilities of Heritage Live.
As others have commented, atrocious, inadequate car parking management (on exit), mis-signposting of the car park areas from the signs on the fences inside, appalling toilet facilities, etc. A real let- down of the incredible opportunity the Estate has given this company...for several coming years too, apparently!?

Heavy rain on arrival but my two umbrellas had to be left at the gate- never to be seen again- as they were full-size ones (I'm aware they sent a detailed email to ticket holders but sometimes the nature of the rainstorms means a small one won't do the job. I was not going to trudge back to my car in the weather conditions). Nice customer relations, there.

As for car parking- they need properly trained people directing traffic out of the park (£10 per car should have covered hiring the right staff I would think)

I spend a lot on concert tickets each year and have done for many years now. Worst handling of a crowd at any venue I can think of. Well done, Heritage Live.

1* is way too many.. went for both nights to see Robbie at Sandringham. He really really saved the weekend.. because the organisation of the event, including the damn right rude security manager Jay (he said his name was) were shocking. A member of staff let the accessible queue through too early and Jay took it upon himself to scream at us all as if we had let ourselves in. He also treats his own staff like crap. Heritage live need to do better. Toilets not cleaned for 4 DAYS!! The disabled toilet in the accessible carpark was fully backed up and people were desperate to use it for various conditions meaning they could not wait. But it was packlocked shut as it hadn’t been emptied. The poor lady steward on the gate (who was lovely!) had called 12 times for a cleaner and ignored every time.

If there was a sudden emergency, we’d have all been dead. It took hours to funnel everyone out of the smallest exit.. no one know where they were going and the staff really couldn’t have cared less. Also took us almost 3 hours to get out and home (a 25 min journey) as all the roads around Sandringham were closed.

Robbie Williams really really saved that weekend.

An absolute shambles of organisation at Sandringham
and extortionate rip off for food and drink.
All the previous comments relating to the above are absolutely true, no need to repeat them.
You have thoroughly upset the good people of Norfolk.