Hermosahair Reviews 

1.559
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I got my orders really quickly within the number of days as promised at the time of purchase, very efficient. The quality of the hair is top notch, it feels smooth and silky and Glueless wing fits so... Toon meer

Beoordeeld met 5 van de 5 sterren

I first ordered two wigs from Hermosa Hair, a straight wig and a body wave wig, and I loved them so much that I came back for another one! This time, I got the 4C Edges Curly Wig, and I’m just as imp... Toon meer

Beoordeeld met 5 van de 5 sterren

This was my first time ordering a wig from this company and I gave a 5 - star review for the ease of ordering and navigating their website, the timely matter of delivery which was about 9 business day... Toon meer

Beoordeeld met 5 van de 5 sterren

Hermosa hair quality is so soft, minimal shedding and it looks very realistic with the 4c edges. I appreciate the shipping being fast and easy to track as well. I've ordered at least 3 times now from... Toon meer

Bedrijfsgegevens

  1. Pruikenwinkel

Geschreven door het bedrijf

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,6

Alle reviews

(1.559)

578 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Let me tell you the hair was great and…

Let me tell you the hair was great and it came in no time I even got messages of them updating me either it’s to say my package was shipped or delivered they kept me up to date.recommend

10 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hi there
We're pleased to know that your experience with us was a good one! Thank you for choosing us and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

Beoordeeld met 5 van de 5 sterren

I’m very Soft, Stylish, and Looks So Natura with this wig

I’m very impressed with this wig! The shipping was super fast, and the hair quality is amazing. The hair is soft, beautiful, and looks just like the pictures. The braiding is gorgeous, and the wig was easy to put on and style. I’m definitely happy with my purchase and would highly recommend it!

13 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hi there
We're pleased to know that your experience with us was a good one! Thank you for choosing us and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

Beoordeeld met 5 van de 5 sterren

It’s my first time to buy here

It’s my first time to buy here. The wig came after 4 days. It looks natural truth to length

30 augustus 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hi there
Thank you for sharing your positive experience! Our team is committed to going the extra mile for our customers, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation, and we’re here whenever you need us. Thank you.

Beoordeeld met 5 van de 5 sterren

It's the best inventen

Grear experience with the hair. The quality was superb. The drawstring feature makes it east to use. It is 100% natural hair not mixed. Without odors. I recommrnd 10/10 .

12 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hi there
Thank you for sharing your positive experience! Our team is committed to going the extra mile for our customers, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation, and we’re here whenever you need us. Thank you.

Beoordeeld met 5 van de 5 sterren

I purchased a wig that I wasn’t happy…

I purchased a wig that I wasn’t happy with and Hermosahair helped me return the wig and get the right one that is perfect for me. I love my new hair and they have a happy customer that will definitely get more hair!

11 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hi there
Thank you for sharing your positive experience! Our team is committed to going the extra mile for our customers, and we’re thrilled to hear that it made a difference for you. Your satisfaction is our motivation, and we’re here whenever you need us. Thank you.

Beoordeeld met 5 van de 5 sterren

Hermosa communicated with me to make…

Hermosa communicated with me to make sure all my needs were met. They customized my cap and made the process seamless and easy. I had information on tracking information quickly and was updated throughout the whole process. I will use hermosa again I am very happy

10 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hi there
We are absolutely delighted to hear that HERMOSA is your go-to brand for wigs and that you've had such a wonderful experience with us! Thank you for your kind words about our fast shipping, thick and luxurious hair, accurate lengths, lack of smell, minimal shedding, and no tangling.
Your satisfaction is our greatest reward, and we are committed to continuing to provide high-quality wigs and excellent service. We look forward to serving you again in the future.
Best regards,
Hermosa Hair Mall

Beoordeeld met 5 van de 5 sterren

The hair is definitely worth…

The hair is definitely worth purchasing. It is soft. The only thing I would advise is if they can do a little bit more braids in the front it's just too scanty but otherwise everything else is perfect

10 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hi there
We are absolutely delighted to hear that HERMOSA is your go-to brand for wigs and that you've had such a wonderful experience with us! Thank you for your kind words about our fast shipping, thick and luxurious hair, accurate lengths, lack of smell, minimal shedding, and no tangling.
Your satisfaction is our greatest reward, and we are committed to continuing to provide high-quality wigs and excellent service. We look forward to serving you again in the future.
Best regards,
Hermosa Hair Mall

Beoordeeld met 2 van de 5 sterren

Waste of money

Just received my 148.25 wig today and what a disappointment! Definitely not what I expected. Hair is too silky and at 150% density it looks unfinished. Not worth returning due to all the fees I will incur since it came from China. Probably won't purchase from this site again.

9 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

HI, we attach great importance to the feedback from every customer and are more than willing to help solve problems
Sorry for the incovneneicne, at present, we are unable to locate your order based on the information provided in this review.
Could you share your order number or contact us at service@hermosahair.com so that we can review your order and provide you with appropriate assistance?
We also have a return address in US, we can apply reimburse the return shipping fee.
Look forward to receiving your email,

Beoordeeld met 5 van de 5 sterren

Grab your hermosahair wig now!!!

I love love love my wig. It’s packaged so beautifully well and I love the free gift bag. I can’t wait to shop for more hermosahair wigs💃💃💰.

10 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hi there
We are absolutely delighted to hear that HERMOSA is your go-to brand for wigs and that you've had such a wonderful experience with us! Thank you for your kind words about our fast shipping, thick and luxurious hair, accurate lengths, lack of smell, minimal shedding, and no tangling.
Your satisfaction is our greatest reward, and we are committed to continuing to provide high-quality wigs and excellent service. We look forward to serving you again in the future.
Best regards,
Hermosa Hair Mall

Beoordeeld met 5 van de 5 sterren

This is a fantastic product I want to…

This is a fantastic product I want to buy many more

9 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hi there
We are absolutely delighted to hear that HERMOSA is your go-to brand for wigs and that you've had such a wonderful experience with us! Thank you for your kind words about our fast shipping, thick and luxurious hair, accurate lengths, lack of smell, minimal shedding, and no tangling.
Your satisfaction is our greatest reward, and we are committed to continuing to provide high-quality wigs and excellent service. We look forward to serving you again in the future.
Best regards,
Hermosa Hair Mall

Beoordeeld met 1 van de 5 sterren

Second hair i brought from them amd the…

Second hair i brought from them amd the fixest of the hair is not 220% and the hair knots can still see black and gaps. Also my first hair kept getting noted up when wearing it and really bad when using it. The hair goes like a sponge and hard canot comb out. I have emailed serval times and sent wats app messages and they ignore u when u habe an issue with the hair. But only get bk to u when u asking on time of delivery.

8 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

HI, we attach great importance to the feedback from every customer and are more than willing to help solve problems
Sorry for the incovneneicne, at present, we are unable to locate your order based on the information provided in this review.
Could you share your order number or contact us at service@hermosahair.com so that we can review your order and provide you with appropriate assistance?
Thank you again for your feedback

Beoordeeld met 1 van de 5 sterren

Order Never Delivered From August 18

I placed Order H154101 on August 18 and paid $134.99 for a 16-inch human-hair wig. Hermosa Hair advertised delivery within five to six days on Instagram, yet I still have not received my order.

The tracking stopped updating, and every time I contacted the company, I was told the package was stuck at customs. I clearly requested a refund, but instead of refunding my money, they repeatedly offered to send another package. I do not want a replacement, I want my $134.99 refunded.

This has been an extremely frustrating experience. The advertised delivery time was misleading, and Hermosa Hair has refused to resolve the matter according to my request. For refund I’m told to engage their sales team. It’s absurd!

Update!!!!!

UPDATE: After repeatedly delaying my refund, Hermosa Hair emailed me stating that they would process it immediately only if I deleted my review first. I have attached their email as proof.

A legitimate refund should not be conditional upon removing an honest customer review. This attempt to silence me instead of resolving the issue makes this experience even more concerning. I will not delete my truthful review before receiving the money owed to me.

This is their response!!!!

Hello, we are so sorry to keep you waiting, we applied with our manager,
if you can delete the review now, we will process the refund immediately,
is it convenience for you to delete it now?

7 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hello, we have refunded to your original payment method, please check it later, thanks

Beoordeeld met 5 van de 5 sterren

I received my curly kinky

I received my curly kinky, 4C edge on time. This is the first time I feel natural when wearing a wig. Everyone gets confused, they keep asking me if it’s my real hair. I feel confident. I love it. My next order will be a straight one. Thank you Hermosa staff🩷

3 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hi
Thank you so much for your wonderful review! We are delighted to hear that our confirmation texts have been helpful in ensuring a seamless experience for you. 😊
We take pride in providing the best hair and are glad that you love all the wigs you've purchased from us. It's great to know that with good care, they can last 1-6 months longer.
We'll continue to work hard to maintain our high standards and look forward to serving you again in the future.
Best regards,
Hermosa

Beoordeeld met 5 van de 5 sterren

The customer service is awesome

The customer service is awesome, they really care about there customers and keep you informed on everything with your order. They also give you cute gifts. They hair is extremely soft and beautiful. Im new to wigs so am overly impressed.

7 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hi
Thank you so much for your wonderful review! We are delighted to hear that our confirmation texts have been helpful in ensuring a seamless experience for you. 😊
We take pride in providing the best hair and are glad that you love all the wigs you've purchased from us. It's great to know that with good care, they can last 1-6 months longer.
We'll continue to work hard to maintain our high standards and look forward to serving you again in the future.
Best regards,
Hermosa

Beoordeeld met 5 van de 5 sterren

Great customer service and hair

Great customer service and hair! It doesn’t shed out of the package and the density was great! Will definitely order from here again!

31 augustus 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hi
Thank you so much for your wonderful review! We are delighted to hear that our confirmation texts have been helpful in ensuring a seamless experience for you. 😊
We take pride in providing the best hair and are glad that you love all the wigs you've purchased from us. It's great to know that with good care, they can last 1-6 months longer.
We'll continue to work hard to maintain our high standards and look forward to serving you again in the future.
Best regards,
Hermosa

Beoordeeld met 5 van de 5 sterren

Customer Service is excellent first of…

Customer Service is excellent first of all.
I ordered this short braided wig because I have other wigs that are longer braided. I absolutely love them and I wanted a different look. I received the straight short wig as a free wig when I bought the braided one. I wasn’t expecting much from either. Let’s just say I was pleasantly surprised with both. I was unsure about the color as well, and I absolutely love the color of both of them. Customer Service checked up to make sure I received my order which I thought was very nice.

6 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hello there
Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us.
When you place your next order, we offer free custom services including pre-cut lace, customized wig cap sizes and drawstring add-ons to make your wig look much more natural. If you have any other questions, please contact us anytime.

Beoordeeld met 5 van de 5 sterren

Beautiful Braids Lace Front

Love Hermosahair’s quality, delivery and, the follow up service. Instead of sitting for hours getting my natural hair braided, I saw an advertisement on social media with 5 star reviews and decided to try it out. And, I could not be more pleased. Hermosahair is definitely worth the money and 5-stars!

3 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hello there
Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us.
When you place your next order, we offer free custom services including pre-cut lace, customized wig cap sizes and drawstring add-ons to make your wig look much more natural. If you have any other questions, please contact us anytime.

Beoordeeld met 5 van de 5 sterren

Listen! I'm Satisfied

Listen, I received my unit and it is ABSOLUTELY beautiful!! I was very hesitant about my purchase until I opened the package. Oh!! What a surprise. It's packaged very beautifully with that purple satin bag. I am very pleased with this braided unit #4. Try it I'm sure you will like or even love it. Thank you Hermosa, so AWESOME!!!

4 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hello there
Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us.
When you place your next order, we offer free custom services including pre-cut lace, customized wig cap sizes and drawstring add-ons to make your wig look much more natural. If you have any other questions, please contact us anytime.

Beoordeeld met 5 van de 5 sterren

Beautiful hair

Beautiful hair ! It’s unbelievable soft and the color is soooo pretty. I haven’t installed it yet but I’m sure it’ll come out great :) Also, came much quicker than I thought and the seller kept in contact with me the entire time.

4 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hello there
Thank you for your glowing review! We're thrilled to hear that you enjoyed your experience with us.
When you place your next order, we offer free custom services including pre-cut lace, customized wig cap sizes and drawstring add-ons to make your wig look much more natural. If you have any other questions, please contact us anytime.

Beoordeeld met 5 van de 5 sterren

I’ll be coming back

I was skeptical about trying a 4c wig but Hermosahair did not disappoint. Delivery was timely, the hair is soft and very natural looking; you couldn’t tell me it wasn’t my hair (LOL). It was really cool that someone followed up to ensure I had a good experience, that was a perfect touch for me. I would definitely be buying again.

6 september 2026
Review zonder uitnodiging
Logo Hermosahair

Antwoord van Hermosahair

Hi there
We are overjoyed to hear that you love your hair and have been a loyal customer. Thank you for your continued support! We're glad that our HERMOSA is a hit for you. 😊
The goodies are our way of showing appreciation to our amazing customers like you. We'll keep striving to provide not only fire hair but also those little extras that make your experience even more special.
Looking forward to serving you again soon.
Best regards,
Hermosa Hair Mall

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