Hidn London Reviews 

Dress ordered does not reflect dress advertised 0 respince from emails, buyer be very aware. Very Disappointing Experience – Product Not as Advertised!

I am extremely disappointed with my experience with this company. The product advertised was completely different from what I received. What was displayed and promised in the advertisement did not match the actual product delivered.

As a customer, I expect honesty, transparency, and value for my money. It is unfair and misleading to advertise a product one way and deliver something entirely different.

This experience has left me dissatisfied and questioning the company's credibility. I hope the company takes responsibility, improves its business practices, and ensures that other customers do not have to go through the same experience.

I would not recommend buying from this company unless they improve their service and deliver exactly what they advertise.

Zero star review!! Ordered and paid online they emailed and said didn’t have what we wanted so asked for refund and now ignoring emails etc and no refund they have kept our money!!! AVOID

Do not order from this company! The quality of the product I ordered was poor. It was supposed to be a waterproof coat - it was flimsy and no label to say it was waterproof - very expensive and certainly not waterproof. I tried to return immediately on receipt - I have given them plenty of time to respond before writing this review but have heard nothing - stay well clear! Oh and it also took 19 days for delivery! I am now stuck with an expensive raincoat that will not be worn!

Delivery took forever!! You can't return items even though its states you can. The communication is terrible, they do not return any emails. I sent numerous emails asking to return 2 pairs pf shoes & have heard nothing, £100 down. The information is incorrect on their website, giving false RRP prices. The quality isn't great, no proper insoles or printing of the brand/shoe size. Would 100% never recommend or buy from here again

I thought I was buying a lovely thick winter coat. The price seemed reasonable and I had seen it on many sites. I eventually bought from this Scam drop shipping company. The coat eventually arrived, but bore no resemblance to what I thought I was getting.
The customer Services dept is none existence as they have never replied after sending 20 emails.
So Avoid buying from this Scam company. I never found where the original coat originated from. So, still looking for it.

Impossible to return item. Emailed them every day to request a return. No communication back. Stuck with an item i cant use.

DONT BUY FROM THIS WEBSITE Item took ages NO COMMUNICATION. Totally different item arrived. Nothing like what I purchased When I’ve tried to return the item and contact no response whatsoever to many emails, such a scam AVOID

Buyer beware - Goods are coming from China. Still awaiting delivery so cannot comment on quality or even if they have shipped what I ordered.

Ordered a £30 shirt which never arrived. Avoid this company. SCAM

THE SHIRT I ORDERED WAS DEELIVERED TWO WEEKS AFTER ORDERING. IT WAS NOT THE SHIRT THAT WAS SHOWN ON THEIR WEBSITE. RETURNED IT FOR A REFUND TWO WEEKS AGO BUT NO REFUND OR COMMUNICATION FROM THEM. I WOULD NEVER ORDER ANYTHING FROM THEM AGAIN AND WOULD ENCOURAGE OTHERS NOT TOO AS WELL

I was panicking after I ordered a item from HIDN I read some reviews and they were saying scam please avoid. I had no problems with my item I was expecting more of a rubber feeling. The delivery took age's. 3w delivery. This place is not in london. As I thought it was in london . I don't highly recommend however its ok. I think the price is a bit much for the item. Item doesn't match the photo however its close matching.

This is not a legitimate company. I ordered two pairs of shoes. They took my money but they have not sent the shoes. I have emailed them and called them, it’s been a month and no response. Reported to trading standards. They say they are Netherlands based so looking for the equivalent TS there too.

SCAM!! I ordered a red pair of shoes, received an email from them to say they didn’t have the black pair only white (??) I responded saying I ordered a red pair and if they weren’t able to provide this then I’d like a refund - they stopped replying. I have had to submit a chargeback with my bank. DO NOT ORDER FROM THIS SITE!

Do not buy anything from this company - it’s a scam! I ordered a dress three weeks ago, express delivery. Have heard nothing since.

SCAM SCAM SCAM! Awful product nothing like pictures and looks like from other reviews I won’t be getting my £49 refunded either 😡 how are these scammers allowed to keep operating.

Anyone having issue, if you send an email to cancel items within the 24 hours as per terms, and they dont reply, raise a dispute with your bank. If you contact them within the 24 hours and they still ship products, this is a breach of terms and is subject to a chargeback

**update** chargeback recieved yesterday. Cancelled within 24 hours and had no communication back. This is a breach of terms as website says cancelling within 24 hours is acceptable. Do not delay, email and request a chargeback within 24 hours

AVOID. Item delivered was nothing like pictured on the website, and am coming up against a brick wall to return & get refund. If I could leave 0 stars I would.

I ordered the Women's A-Line Midi Dress with Smocked Back and Gathered Skirt for £34.95. It arrived after a few weeks. Upon opening it was clear the material was very cheap with threads and flaws all over. I am usually somewhere between a 10 - 12 however I could barely do it up. The zip didn’t work anyway it was so cheap and flimsy. I straight away contacted them for a return and refund from which I had no reply. I continued to email all week to no avail . I called the number for the Netherlands which is their supposed contact which disconnected before it rang. I also contacted their parent company who didn’t reply until the 6th email which was eventually replied to in a foreign language I am not sure of. Google translate told me they advised no have no knowledge of the firm Hidn. Please do not buy anything from this company. They’re total scammers.

Avoid !!!!!!

Purchase a dress but was nothing like wahtbi received!! Tried to return but after five emails still no response!! Awful company, avoid at all cost!!!

What a sham Hidn London misleading as shipment from China, full tracking updates require an app subscription, no response to any emails that I’ve sent to customer service it’s been 18 days of their supposedly “fast delivery” and we’ve not received the item flaky tracking says tried to deliver (19th day) and is now ready for redelivery but no idea which courier facility uses so as we are away I cannot track anything, the item has arrived far too late for the purpose bough t so will be returning not sure how that will go … avoid this company!