Everything they do is fantastic, from their guidelines and rules to keep things in check, to their fantastic customer service where I have made mistakes, and every time they have been friendly, patien... Toon meer
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Games work smoothly but most important thing was that my withdrawal was in my account in less than one minute.
Bedrijf heeft geantwoord
Først så satte jeg inn 500kr med 100% bonus., tapte selfølgelig . så fikk jeg 20fs i bonus, vant 2euro, og med litt flaks så hadde jeg plutselig 2000euro. cashet ut, gikk kanskje 7 timer så fikk jeg m... Toon meer
Bedrijf heeft geantwoord
Asiakaspalvelijat ovat epäpäteviä sekä vastaavat hitaasti -sain samaan kysymykseen / ongelmaan kolme eri vastausta, jotka olivat ristiriidassa toistensa kanssa. Lisäksi bonustenehdot epäselvät, eivätk... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
HighRoller is an online casino built by people who actually play. We keep it simple: fair games, swift payouts, and support that answers like a human. No buzzwords. Just straight talk. What to expect here: a deep lineup of popular slots, live tables, and fresh releases from leading studios. Promotions come with clear terms. Wagering and expiry shown upfront, before you opt in, not hidden in tiny print. Withdrawals are processed promptly. We use modern, secure payment options. You are in control. Set deposit limits, turn on reality checks, or take a cool-off. Self-exclusion is available anytime. Security is standard, not an extra: encrypted data, protected balances, account verification, and optional two factor authentication. We monitor game integrity and audit our processes so you can focus on playing. If we get something wrong, we fix it. If anything is unclear, we explain it. Feedback matters here, good or bad. Tell us what worked, what did not, and what you want next. That is how HighRoller gets better every week. You do not have to take our word for it. Try a game, chat with support, make a withdrawal, and read the bonus terms before you claim. Trust is earned one interaction at a time, and we plan to earn yours. 18+/21+. Play responsibly.
Contactgegevens
3,7
Gemiddeld
158 reviews
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Great casino
Great casino , first time withdrawing is a bit of a pain with verification and how strict they are compared to other casinos , but any withdrawals after that are simple and fast , withdraw @7pm and approved by 9pm , great games and awesome customer support through email
2 juli 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Jo Hartley!
Thanks so much for your kind words! We're really glad you're enjoying the games and had a smooth withdrawal after the initial verification.
Appreciate you being with us, and we're always here if you need anything!
Best regards,
Highroller Team
What a scam
What a scam. I no longer believe a word they say. They are liars. I gave them the benefit of the doubt, but since the 13 March 2025 to now, the 20th June, I have not seen one cent of my $4900 withdrawal. I keep getting the standard reply, sent for investigation, wow. DO NOT play on this site. I have found a reputable site, and my withdrawals have always been in my bank within 4 working days. This site is a scam.
20 juni 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Verna Oliver,
We’re truly sorry to hear how disappointing this experience has been for you.
Please know that we’ve taken your case seriously from the beginning. A full investigation was conducted in collaboration with our payment service provider and confirmed that the funds were initially paid to your bank. Unfortunately, due to missing account reference details, your bank was unable to assign the funds to your account, and they are currently holding the payment.
We kindly advise you to contact your bank directly regarding the returned funds, in order to assign them to your account.
We understand how frustrating this delay has been and apologize sincerely for the inconvenience.
Regards,
Highroller
Endless Gaming Fun:)
A wide variety of games and quick, friendly support. An all-around enjoyable experience!
19 juni 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Ryan,
Thank you for your kind words! We're thrilled to hear you enjoyed the variety of games and our friendly support team. We’re always here to make your experience smooth and fun. Looking forward to having you back!
Regards,
Highroller Team
Disgusting casino. Signed up fast, quit even faster
Imagine depositing €250 just to get 20 x €1 spins, only to find out it’s on a slot with something like 1% RTP. Absolutely disgusting casino. Horrible. On top of that, the winnings are capped at €100 and they don’t even try to offer any entertainment value with their free spins. Their customer service is also absolute trash. Disgusting experience. I mentioned it in a casino Discord and people were saying they quit that place ages ago because of all the shady stuff going on there. You can definitely find better casinos and better entertainment experiences than Highroller
16 mei 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Martin,
Thank you for reaching out to share your feedback. We're truly sorry to hear that your recent experience with Highroller did not meet your expectations.
We understand your frustration regarding the promotional free spins and the associated terms. Please know that we strive to be fully transparent with all promotional conditions, including RTP, wagering requirements, and maximum win caps, which are outlined in the terms and conditions available prior to participation.
We take all feedback seriously, and we’ve reviewed your message but unfortunately, we weren’t able to locate an account under the information provided. To properly investigate this matter and assist you further, we kindly ask that you share the email address associated with your Highroller account.
Additionally, we’re genuinely sorry to hear your comments about our customer support. This is certainly not the level of service we aim to provide, and we’d like the opportunity to look into what went wrong and make it right.
Regards
Highroller team
I like this casino site
I like this casino site. I have no problem with the site. It's just the winning I win earlier came through first before the last one. That's the only issue. This is the only site I trust apart from the other online casinos to be honest. This is a true testimony of my experience with this site. I will continue to play on this site.
29 april 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Genista,
Thank you so much for sharing your positive experience with us, we really appreciate your trust! 😊 I'm glad to hear you enjoy playing here and that you feel confident in our service.
Regarding the timing of your winnings, I understand how that might have felt a bit confusing, but I'm happy to hear everything came through in the end. Just to clarify, some withdrawals may take a bit longer than others due to various factors, such as the payment method used, internal review times, or bank processing delays.
If you ever have any questions or need support, we're always here for you. Best of luck, and we hope you continue enjoying your time with us!
Regards,
Highroller Team
CAUTION! DON'T PLAY HERE!
CAUTION: If you win here more than a few times, they question if you're sane and or mentally capable of continuing to play! They'll restrict your account, or ban you from playing and any credits/money you have left in your account, they KEEP! and don't return! They treat you like a juvenile and question your mental stability, more so when you try to withdraw your winnings or what's in your account!
26 april 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Elohim,
We are sorry to hear that you have had a negative experience with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot. We have requested further details via Trustpilots Find Reviewer System so that we can locate your account.
Kindly forward us the details requested so that we can resolve your issue once and for all.
One of best casinos what i played my 20…
One of best casinos what i played my 20 year gaming career, first 50e depo win 2k second day win 800e and money Come bank account In minutes
17 april 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Pekka,
Wow — what a fantastic run! 🎉 We’re absolutely thrilled to hear that you’ve had such a great experience with us, especially coming from someone with 20 years of gaming experience. Huge congrats on those wins! 🥳
We work hard to make sure our players enjoy not only exciting gameplay but also fast and secure payouts, so it’s great to hear everything went smoothly for you. Thanks so much for the kind words — we truly appreciate your support and look forward to having you back for more great moments!
Best of luck on your next spins,
Highroller Team
Great casino
Great casino. Never had any problems. They are strict about KYC and that's only a positive if you ask me. Great service and options to contact VIP managers via other channels like Whatsapp. Highly recommend them.
20 maart 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Henning,
Thank you so much for taking the time to leave such a positive review, we truly appreciate it! We’re thrilled to hear that you’ve had a great experience with us.
We take KYC seriously to ensure a safe and secure environment for all our players, and we’re glad you appreciate that. We are always here to provide the best casino entertainment and satisfaction possible, and we are constantly striving to make all of our players feel like real Highrollers.
We are also happy to hear that you have found our VIP managers easily accessible through other channels like Whatsapp.
Thank you for highly recommending us, it means a lot to us. We look forward to having you back at our casino for more fun and excitement!
Make you truly feel like a VIP
14 maart 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Christian,
Thank you for leaving a review for our Casino.
We are glad to hear that you have had a positive experience with us :)
Should you have any further queries, do not hesitate to contact us, we are more than happy to assist you.
We hope to see you playing with us soon, and wish you the best of luck.
I close my acount and i have money in…
I close my acount and i have money in mi balance.From 2 weeks ago i request to send my money in my bank account and every tyme tells lies ...work on etc...scam.
update they send my money from my balance.
10 februari 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Catalin,
Thank you for taking the time to update your review. We sincerely apologize for the delays you experienced with your withdrawal request. We understand how important it is to receive your funds in a timely manner, and we’re truly sorry for any frustration this caused.
We’re glad to hear that your funds have now been successfully transferred, and we appreciate your patience as we worked through this process. Please know that we are continuously working to improve our withdrawal times to ensure a smoother experience for all our players.
If you have any further questions or need assistance, don’t hesitate to reach out. We're here to help!
I saw the ad for highroller on Facebook…
People need to stop playing on this site this site is a rip off and a scammer!!!
I saw the ad for highroller on Facebook I thought it was amazing site so I went on the locked door signed up deposit a few times just one $3000 and guess what they close my Countdown and no phone number to contact them I've emailed them no chat site their scammers the ripping people off people need to stop playing on that site and they need to stop putting the ad on Facebook Telling people to play on the site I'm gonna post it all over social media letting people know not to plan the side again this is a scam and a rip-off site they just close my account
25 februari 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Susan Kumar,
We are sorry to hear that you have had a negative experience with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot.
We have requested further details via Trustpilots Find Reviewer System so that we can locate your account. Kindly forward us the details requested so that we can resolve your issue once and for all.
This site is garbage
This site is garbage, I put a bunch of money in over the passed little while and had no problems, but then today I finally won some money and went to withdraw and the thing says authentication problem and will NOT let me sign in.
24 februari 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Clinton Greenway,
We are sorry to hear that you have had a negative experience with our casino.
We wanted to let you know that we were undergoing some routine maintenance which was the cause of your issue.
Maintenance has now been completed and we invite you to request a new Withdrawal request.
Should you encounter any issues please do not hesitate to contact us, we are more than happy to help.
So firstly I want to ssy I had a good…
So firstly I want to say I had a good experience (fast withdrawal time) but yesterday I sent a email by accident saying shut my account (clicked wrong email address) I sent a email saying I had noticed my mistake. At the same time I manage to win 155!! Was meant to withdraw and accidentally made a deposit of 140!! So that's 295 in my account which I put through for withdrawal. Now they've shut my account and I haven't received my money!! Obviously this is fraudulent so I won't be leaving it. Hopefully someone will get back to me and explain what's happening. Will update review when there's been a outcome.
******update******
Account reopened and withdrawal confirmed and on its way. For this I will give 4stars. The only let down is the communication. No live chat just a bot and that is useless when you to have a conversation.
****just withdrew 900 hopefully it goes in tomorrow ***
1 februari 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi AnneMarie Clarke,
Thank you for taking the time to review us,
We are glad to hear that you're issue has now been resolved accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
I put £50 on and banked €4000 sent my…
I put £50 on and banked €4000 sent my ID money was in bank 2 days later I’ve had no issues what so ever with this site
4 januari 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Hayley Wilks,
Thank you for leaving a review for our Casino.We are glad to hear that you have had a positive experience with us :)
Should you have any further queries do not hesitate to contact us, we are more than happy to assist you.
We hope to see you playing with us soon, and wish you the best of luck.
MISLEADING INFORMATION AND SLOW ON PROCESSING
Disgusted with this site suppose to be UP TO 24hrs to process withdrawal it went over 24hrs I contacted customer support they started off with usual the designated team is working round clock to get process done, I then stated well I have already been mislead with your site saying up to 24 hours it took them 48 hours plus to do it but still waiting for money to hit my bank. This site gives false information is slow and just excuses also when you bet bigger does not give you the bonus just takes all your money which leads me to believe they control whether you win or not
26 januari 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Haydn McDowall,
We are sorry to hear that you have had a negative experience with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot.
We have requested further details via Trustpilots Find Reviewer System so that we can locate your account.
Kindly forward us the details requested so that we can resolve your issue once and for all.
Avoid
Avoid! Avoid! Avoid! This website is set up so that you will never be able to take money out
Reply to Highroller:
Hi, there is no issue to resolve, as you aware the website is fundamentally set up to make it extremely difficult for customers to ever withdraw funds. This is simply a warning to prevent others from being dupped into lodging funds. ** Also they operate under the name PINKO XL.. another one to avoid. **
12 januari 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi DFADS,
We are sorry to hear that you have had a negative experience with our casino.
We are sorry to hear that you are experiencing issues with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot, we had requested further details via Trustpilots Find Reviewer system however no further details were provided and thus we will be closing your case on Trustpilot.
We kindly advise you to contact us directly in order to resolve your case accordingly.
Fantastic site lots of selection on the…
Fantastic site lots of selection on the sports side for a casino.. lots of casino and mini game selections too.. iv had no problems with my withdrawals usually in the bank within 24 hours.. only negative I have is tht bets in euros and can't change to GBP
9 januari 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Jamie Mulholland,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us!
Please do not hesitate to contact us should you require any
assistance; we will be more than happy to help.
We wish you the best of luck rolling with our casino, and we hope to see you playing with us again.
Only joined recently all good so far
Only joined recently all good so far, no problems, quick withdrawals yes waited a couple of days cause of xmas period but winnings paid out. Chat is quite slow but the representatives are helpful once you got through so all good 👍🏻
7 januari 2025
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Nikki,
Thank you for leaving a review for our Casino.
We are glad to hear that you have had a positive experience with us :)
Should you have any further queries do not hesitate to contact us, we are more than happy to assist you.
We hope to see you playing with us soon, and wish you the best of luck.
Avoid at all costs
Avoid at all costs
This is a SCAM CASINO.
They have an answer for everything.
The same standard reply to every person who has a problem trying to get paid their winnings.
Just read all the replies, same old bullshit every time.
Just AVOID AT ALL COSTS!!!
21 december 2024
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Gordon Ritchie,
We are sorry to hear that you have had a negative experience with our casino.
We are sorry to hear that you are experiencing issues with our casino.
Kindly note that unfortunately we could not locate your account with the details provided on Trustpilot, we had requested further details via Trustpilots Find Reviewer system however no further details were provided and thus we will be closing your case on Trustpilot.
We kindly advise you to contact us directly in order to resolve your case accordingly.
This "casino" is a rip off
This "casino" is a rip off. They lie to you about matching your deposit and play it off as bonus money. They make you spend your real money and then when that is gone they let you play your matched money, but it's really bonus money that isn't considered real money. And what happens. You win as soon as your real money is spent. But you have to win 10 x what you were matched to be able to withdraw any of the money. It's the biggest scam I have ever seen a casino do. I can't believe they get celebrities like Ryan Renolds, Hugh Jackman, and Keanu Reves to advertise for these scammers. They should be ashamed of themselves. Total scam from top to bottom.
27 december 2024
Review zonder uitnodiging
Antwoord van HighRoller Casino
Hi Michael Elliott,
Thank you for taking the time to review us, we are sorry to hear you have had a negative experience with us.
Understanding your frustration, please note that all players who make use of any bonuses are agreeing to the bonus terms and conditions. All rules relating to how a bonus can be used, are listed in the dedicated promotion page. Therefore, it is of utmost importance that you go through these terms before you opt to use any promotion.
Saying that the Deposit bonus you have opted in for is a Non-Sticky Bonus. This means that your deposit amount (real money) and bonus money are completely separated.
You play with your real money first. The bonus wagering and game restrictions don’t start until you drop down to your bonus balance. That means you are free to play whatever you want for whatever stakes you prefer before you hit your bonus balance.
Should you have any other queries, please do not hesitate to contact us, we are more than happy to help
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