HighRoller Casino Reviews 158

Awful! From the customer service to the advise and help being given to me. I deposited money into this company to use. I’ve won nearly £820. I then chose to quit while I was a head and start a withdrawal process. I started this process on the the early hours on the 21/12/24, it is now the 23/12/24 soon to be Christmas Eve actually. Still no withdrawal. Every person you come into contact with on the live chat don’t even help you. I’m not close to getting the money that is owed to me, keep getting palmed off with mediocre help that is as useful as a glass hammer, if you wish to play on slots I wouldn’t advise this site

Joined this site and can deposit with absolutely no problem at all,HOWEVER I can not withdraw as I cannot verify my account, there is no option whatsoever to upload documents , I have sent them many many emails which basically get ignored , I will not let this rest I will be taking it further

Stay well away from this site
I deposited £20 they automatically added a £10 bonus when nothing was clicked to add this !
I won £500 and then it of course all went into bonus shock
Was then told I had to wager 35x (I had wagered about 400x) at this point then had another win of £650 so I withdrew that with no issues on their system and then about an hour later £430 (the £430 was won after withdrawing the 650 and was won on a £1.75 spins)
I had been playing all night and did one bonus buy WHILE IT WAS MY FUNDS, and won £6 off a £100 buy 😂

Withdrew my winnings had to verify which was all successful
Then got this

Our Security Team has detected that you have made bets above 5 EUR/USD(maximum allowed as per T&C) with bonus funds which is against our Bonus Terms and Conditions and your winnings have been voided.
After with drawing £1080

Absoloutely disgusting their T&cs say wager over 35x I have proof I wagered about 800x before withdrawing any money at all and I didn’t even request the bonus in the first place!

Live chats shit some guy called Joey told me on Monday everything was fine and to expect it with 3-5 business days then when I’ve chased it today I’ve got that message and nothing they can do 😂

Also it says my two withdrawals were declined then straight away after a “manual withdrawl” took place and was marked as paid so the person handling the money has manually changed my details to their own 😂 you can’t just make 1080 euro vanish into thin air AND I had to email THEM to request what was going on?!

Absoloute bunch of scam artist AVOID AT ALL COSTS ..

**Theyve replied asking for my account details but havent sent any requests

I recently joined this site which to begin with I shouldn’t have but I am a problem gambler and these site draw you in!! I lost £4000 of my own money (oh well my own stupid fault) but I should receive £400 cash back on this loss. In the heat of the moment I self excluded but then sent another email once finding out I was due £400 to cancel the exclusion so I could at least redeem this money.
Sure enough they closed my account quicker than any other site in history.. I’m absolutely gutted I spent this much but was my doing but I’m more pissed off the way they handled this situation

I wrote a good review about this site but come to realise today the site is just rigged using cloned and fake slots,24 bonuses on different slots example Big bass bonanza I had 5 bonuses every single bonus round paid zero when I no for a fact tha5 slot has a bonus guarantee,the had 1 8 other bonuses on other games all paid zero aswell.to the games are definitely manipulated and rigged.never in my life seen slits pay zero especially over 20 of them,what I think is they let you win a little when you join then they just constantly rip you off PLEASE AVOID THIS CASINO PEOPLE ITS A SCAM.and trust pilot can you take down my previous post about this site

Super easy to sign up and make deposits. When you win? it's time to prove to them who you are. Unfortunately, I am First Nations and live on a reserve. BC Hydro still uses the old colonial address the crown government assigned when they shoved us into a small area and called it a reserve. I used my Telus bill as proof of address, I have cable, phone and internet with Telus so I don't have any more bills. My Telus bill is unacceptable as proof of address, and Hydro address doesn't match my driver's license. Highroller can't use my Telus, doesn't care that the address matches my DL that I sent them, plus they want a complete copy of my bank statement. Well, now they won't release my winnings until I can prove my address with only a utility bill. Nothing else will satisfy them.
Beware of the tactics of these on-line casinos. I will stick to the legitimate gaming site with BCLC. At least they would not allow me to open an account prior to proving who I am.

Not sure of all the negative reviews….
I am UK and have had no problem withdrawing money,
The customer service was great although I agree the live chat could be improved it doesn’t work most the time. Use email instead :)
I have had a great time here,
Highly recommend.
I had to come write a review for new players wanting to get some answers on the negatives I read here as it is not true.
Thanks for the experience I am sure to be back :)

Jeg vant 800€ en stund tilbake de fikk jeg lett ut, ikke noe problemer. Ikke noe verifisering. Denne gangen vant jeg 2500€ de var derimot vanskeligere få ut, veldig mye fram og tilbake. Etter å ha lest her så var jeg redd de var borte. Men de ble endelig sendt ut i går, og kom inn i dag. Så overall er jeg ganske fornøyd, gir det en firer da kundeservicen ofte gjorde det «samme» uten at betalingen gikk i mellom. Men igjen stort sett fornøyd da jeg har fått gode gevinster og pengene på konto til slutt.

This website is ridiculous!!!! I won a lump sum of money and they never paid it out instead they kept rejecting all my documents and making all the excuses under the sun DONT PLAY ON HERE BECAUSE YOU WILL REGRET IT. Terms say maximum payout is 4k and maximum payout within the month is $20k so when it comes to jackpots your not going to be paid out. I advise you to play on a trustworthy gambling site not this scum scammy one.

Dear highroller you suck and everyone will find out sooner or later

This web site is a scam like with all other reviews there seems to be a problem when its time to pay out. Ive been waiting 3 weeks already and they keep saying documents rejected all bloody sh** dont trust this scam place I won 10k and thats what they been saying every time so my bank has got Investigators on to highroller and high roller dont even bloody bother replying to this coz u guys are all shit the funny thing about it is you have all different agents replying back and sending the same message just be honest and say thats you dont pay out Im going to laugh when the company get’s sued.

Then you have the cheek to come and reply to my review that you can’t locate my account. Is that your guys cover up or way that you think your going to ignore all of us pffffffft your site is pathetic and untrustworthy

I'm experiencing difficulties verifying my documentation on this site. After making a single deposit and winning a significant amount, I attempted to withdraw my funds. The system required verification, which I understand, but I'm now facing issues with the process.

The site specifies that each document must not exceed 3MB. However, the request for a selfie holding my photo ID is nearly impossible without knowing how to compress the image. My address verification was declined because one of my documents was cropped, even though the other two were not. They accepted my license which includes my address (as most licenses in NZ do) as a form of ID but wouldn't accept it as a proof of address despite it being issued by a government department. I've also provided other forms of proof, such as utility bills, but these were also declined.

Additionally, my payment method was rejected because the statement I provided was cropped to hide sensitive information and because of this, or it not being original they've declined it. The bank statement they are wanting exceeded the 3MB limit so it seems like an impossible request. I provided a pdf showing my name, my bank account number, the deposit total including the payment method (through my card) but this to has been declined. Now, I'm being told I need to provide bank statements showing at least three deposits made to Highroller.com. This requirement was not communicated to me earlier and isn't mentioned in the withdrawal terms, not to mention an upload of this size would exceed the 3MB file limit.

It feels like the site is deliberately trying to avoid paying me out. I would appreciate feedback from other players who have had similar experiences. Also, could someone inform me about the regulatory body for online gambling sites in NZ where I can lay a complaint?

Poor experience and i recommended every one to not play in this site.. When you make deposit they are no asking for anything.. But when you win and try to withdraw then you never get your withdrawal how ever your real player or fake.. I just make deposit and play and accidentally i win some huge amount and when i submit my documents and contact here customer support they said that you have to wait 48 hours to verify your account but today when i open my account thay restrict my account for no reason.. I already said that when i registered in your side i just put some random details and only my first name is randomly type that's why i send my all required documents to verify myself but still no response yet form her customer support... I really disappointed.. I play plenty of casino but this type of never happen with me.. 😢😢

Great site! live euro roulette is the best, it is actually not rigged like 99% of other sites. the wheel is random and it will allow you to test systems

I must address the heard of elephants in the room...

1.If you look up review to any online casinos you will find many bad ratios of people complaining about them, do you know why? because the casino always has the house edge and n00bs dont know how to manage their risk.

2. Yes you can sign up and play quickly but to withdraw you will need to KYC, this is a security feature of a licensed and properly ran casino.

3. Yes, you will need to wager your deposit in order to withdraw it (however you can withdraw whatever you win when you are "up" with no issue), again, this is another sign of a properly governed casino. It is to ensure people and organized crime arnt washing and laundering their crypto through their website.

4. If you are complaining "slots" are not giving you the returns you are expecting I suggest you learn how to gamble in the live casino (not slots or anything computer generated, also stay away from the "wheel" games) this will give you much better odds.

5. Dont get on here and blame the casino for their security policies? instead, blame your inability to check them before you sign up, or for your inability to manage your own risk

6. I am not paid or affiliated to this website at all, just have seen the same reoccurring BS over and over again and thought i would point out what is really going on here.

7. Dont bet OR DEPOSIT what you cant afford to lose. This is real gambling and not your ticket to a laidback lifestyle.

8. Customer service has been great, no idea what people are complaining about?

They are happy to take my money but have made it very difficult to withdraw. They have asked very personal questions and if I wasn't trying to withdraw a decent win I'd close my account on the spot. If I can find who regulates online gaming I'll report them regarding the amount of personal detail they have asked beyond proof of identification and address.

HighRoller casino is another thief in the crowd of online scammers. Their games are rigged and they just making money while nothing to care about people’s hard earned money. I played Blackjack(Not live) and I tried 3-4 different games from their platform and they were all rigged big time. The dealer’s hand is safe 99% of times and I can prove that. When approached the so called customer support they came back with the one ‘trained lie’ about games and independently verified and generates random results. Like random but always in their own favour. I warn everyone out there not to play at this place and report them to the authorities wherever possible. Even if you think the authorities wouldn’t do anything to sort them out but believe me it does makes a difference whenever they get a word about these dodgy casinos. I am going to make a formal complaint about them and not only at one place but anywhere and everywhere I could. Shame on you so called HighRoller you in fact are a lowlife who has been ripping off people to get the easy money. You have done this to me but I’ll make sure I try my best to save as many people I could by making your reputation viral..This is my moral duty and I’ll do that by exposing you in the public. If I could be able to give you less than one star I could. That’s the reputation you have earned..You will eventually pay it back in one or the other way..

Definitely think about it before playing here! The famous bonuses! I have 7 days waiting for them to update my bonus plays! Complete the rolover and the game is just damaged! At present they only tell me we are working with the problem! Problem ???? Which one to pay? Because you don't have any problem depositing! That's something super weird that a platform is damaged just when it has to pay! I asked me.??? Can you trust a casino like that? Are the machines failing? Or the programming, at your convenience!! Terrible !! Completely disinterested in this casino! He imagines. The time to pay you? Think about it ! They ask you 24 to 48 hours to solve and I have 7 days and I don't see anything solved! You have to think about it to play here! !!!!! UPDATE! I SENT MY INFORMATION... WHY DON'T I LIE TODAY DAY NUMBER 8 AND NO ONE CAN ANSWER MY QUESTIONS... WHY TOSO IS STILL PENDING TO BE SOLVED! THE PROBLEM OF THE PLATFORM! Do you want me to send photos of the mishandling of this situation??? IF WITH THIS SPEED, THEY RESPOND TO THEIR PROBLEMS IN THE CASINO, THEY WOULD NOT HAVE THESE NEGATIVE COMMENTS ABOUT WHAT REALLY HAPPENS IN THEIR CASINO,And that's right, I'm talking about you, the casino!

Highroller.com
Actualización de mi última comunicación con ustedes !
Another lie on your part I called customer service and they told me that by chat I could ask for a supervisor and you are denying it to me

06/18/2024 11:34

I'm still waiting for you to answer me.

06/18/2024 11:39

I understand it and I apologize once again. I can assure you that you will receive an update by email.

06/18/2024 11:41

In this case, unfortunately, the supervisor will advise you the same.

06/18/2024 11:42

You are not a supervisor! You can't speak for them! You have denied me the service! This is for people to see that I'm not lying in my review and that I'm not going to remove it and I'm going to continue on all the pages here and outside the United States until my case is not resolved! I'm waiting for the email that 24 to 48 hours ago I had to arrive and we're going for 8 days and it doesn't arrive!
People will see that I don't lie!
18/06/2024 11:44
I'll update again!!! Today! So you can see how he lies! Welcome to player services, I will be happy to help you. Allow me a moment to review and advise.

06/18/2024 15:51

OK, I'm waiting here

06/18/2024 15:51

Thank you for your patience. Keep in mind that the team is still reviewing. This takes between 24 and 48 hours.

06/18/2024 15:53

That's 8 days ago, how many more 24 or 48 hours do you need?

06/18/2024 15:54

You'll find that this is a shame! What's missing I don't understand how you tell me 24 to 48 hours when this happened 8 days! You must put this in the reviews so that you can see that I don't lie when I talk about you!

18/06/2024 15:56 !!!
❌. BE CAREFUL, I'M NOT LYING, HERE IT IS. THE EVIDENCE!! THEY ARE NOT RESPONSIBLE! THEY DON'T WANT TO PAY❌

Updated

Today 06/20/2024

THE CASINO NEVER CONTACTED ME! THEY NEVER SOLVED THE PROBLEM AND THEY NEVER PAID ME, BE CAREFUL, THEY DON'T PAY AND THEY DON'T RESPOND!

Response to your update!! 06/21/2024

It's easy to write, you can't find my account, and they know that I left them up to my account number! And all my information! Of course, it's not convenient to accept truths! But look for all the reviews where you leave photos and videos of your casino, closing the games in bonuses the unpaid bonuses! Employees (from a contracted company that is ashamed of what you do) and only ask for forgiveness, and tell you that they can't do anything! Look for social networks! There are thousands who only talk about the same thing! My videos are a sign of the truth! In addition, the opportunity to be able to report them here in the United States for manipulating the machines on lines! You keep saying that you can't find my account, because it's the only thing you can do, because the honest casino never lends itself to this theft! There I leave you the bonus and the profit in the end you will need more than me! I JUST REPEAT BE CAREFUL WITH THIS CASINO THEY DON'T PAY THE BONUSES THEY STEAL AND THEY DON'T ANSWER !! I am the one who wishes you luck, the Thief will always be penalized late that soon no one escapes from justice!

Usually instant withdrawals been trying past 24 hours they sending money straight back to account so u end up playing it all.

Big ripoff!!! I won $100 from take the prize, but couldn't withdraw it. They made me play it only on the worst slots available. It was gone within minutes, with zero wins!! I will never give another penny to this garbage casino!!!!

I can't login to my account and games won't open! It tells me my password is wrong (it's not), and I don't get the reset password they say they have sent! I have money sitting and I can't play! Very frustrating!
Please advise!

Highroller restricted my account even though I given every kyc documents to them .they are not accepting astropay screenshots and rejecting that .I am unable to place withdrawal
I have 30000 rs in that account .