Hiltongrandvacations Reviews 3

Felt Trapped by Pushy Sales Tactics — Grateful My Son Was With Me

I recently went to a Hilton Grand Vacations presentation while on vacation, with my adult son by my side. I wasn’t looking to sign anything — just interested in hearing about what they offered and whether it could be a good fit for future travel.

At first it seemed harmless, but when we asked how much longer it would last, the saleswoman’s whole attitude changed. She became curt and even a little rude. It was very uncomfortable. Later, we were passed off to a final sales rep who was extremely polished and persistent — she kept pushing, even after we had made it very clear we weren’t signing anything.

The whole experience felt more like a high-pressure sales gauntlet than an informational session. I’m very grateful my son was there to help keep things grounded — I might have been more vulnerable to the pressure without him.

Important note: If anyone reading this ends up stuck in a contract and feels they were misled, you legally have the right to cancel within 30 days.

I recently attended a Hilton Grand Vacations timeshare presentation with my mom, mainly to support her. We were open to learning and curious about the value, and I was genuinely interested in crunching the numbers to compare HGV to simply booking vacations on our own.

Early in the presentation, I checked my phone briefly to verify some information. Simultaneously, my brother texted my mom asking how much longer it would take, so mom asked the salesperson. We weren’t rude, just needed to inform family. At that point, the sales rep’s attitude shifted dramatically. She became unexpectedly cold and rude, which was both surprising and unnecessary.

Eventually, we were handed off to a final closer who was very skilled at her job — persistent, polished, and hard to say no to — but we had already decided not to sign anything. Even after saying “no” multiple times, they kept sweetening the deal with bonus points and “last chance” offers to create pressure. It was a textbook high-pressure sales funnel.

If you plan to attend, know this: the presentation is designed to wear you down. It’s not about helping you make a logical choice — it’s about pushing you into an emotional decision. Bring someone grounded with you, and don’t go in unprepared. I’m very glad I was there to support my mom — I honestly think the outcome could’ve been different otherwise.

One more thing: If you or someone you know ends up stuck in a timeshare contract and feels misled, there is a way out. A former Wyndham employee once called in to Dave Ramsey’s show and revealed a strategy that works: have an attorney draft a letter to the company’s escalations department, clearly outlining the misrepresentation or pressure used in the sales presentation. Companies tend to respond when things are put in legal terms and handled properly. There are also timeshare exit companies you can hire.

Dear reader,it’s the 23 rd December 2023 and my wife and I are leaving the Santa Barbara resort in Gulf Del Sur Tenerife tomorrow Xmas Eve.

I was a senior manager at this resort some 40 years ago,so my return is a sentimental journey,which we thoroughly enjoyed.

We are been here for the past 23 nights and when the staff realised that I had history with this resort,they welcomed us with open arms,as they do to all guests.

This and all HGV resorts worldwide are of the very highest standards ,so I was surprised to read many negative reviews from past clients/ owners, which I thought was an unfair reflection of this company.

I therefore expressed my concerns to the European Vice President and suggested that she invited the many thousands of clients/ guests & owner to redress this imbalance by writing their positive opinions and give honest feedback.

The reason I felt it unfair was because it’s just human nature to complain about holiday accommodation etc,but the silent happy majority are ignored because they have not express their satisfaction of Hilton Grand Vacation.

Therefore HGV in my ex professional ( now retired) opinion is for the seasoned descending client and their resorts of a quality and comparable to 5 star standards and having worked in this industry for the past 40 years,I can unreservedly recommend Hilton Grand Vacation and I hope the many many more thousands of client do the same.