Hippo Motor Finance Reviews 

Really helpful and communicative! Will always go to Hippo I expect now as it was so simple ! They handles everything

from day one they have made everything stress free and communication was amazing. a big thankyou to connor for making everything stress free and explaining each step thoroughly as it was my first car i was unaware of each step and he talked me thru everything. so a big thankyou to hippo

I had a good experience with Abigail in terms of helping me finding the car I was looking for. Great communication all throughout.

Very disappointed the sales guy Ravvi was good sorting the finance etc but when I came to collect the car it was embarrassing absolutely filthy covered in stone chips and pin dents can’t see that they’ve prepped this car in any way at all with regards to cleaning and paint correction under the bonnet looked like it had been left in the Sahara desert covered in birds muck all over the roof they did give it a wash and I managed to get a couple of hundred pounds back for a dent guy to sort the pin dents but all this should have been done the steering wheel was covered in thick grime the guy who handed it over was a nice bloke and wasn’t his fault my advice is if you have to buy a car from them make sure you see it properly first and don’t just go by the photos they post I’d rung them days before to make sure any small issues were sorted and they never get back to you hopefully nothing goes wrong with the car in next few weeks because getting it fixed will be a nightmare dealing with them the manager wouldn’t even come out and talk to us and just left it to Matt the salesman who was very helpful

Excellent customer service needed to talk to great to understand brilliant communication

I had a lovely man called jacob phoned when he said he would sorted everything for me I really appreciated the time and got me the best deal talked me through everything and handled it all

Easy good communication answered all my questions

Overall, this has been a really poor experience from the initial viewing, to collection, through to the aftersales process and the quality of repairs carried out.

I enquired about a Range Rover Sport and arranged to view it. After driving around two hours to the dealership, I arrived to be told they didn’t know I was coming and that the car was still in the workshop. I was then taken to see it there, where it was on a ramp, meaning I couldn’t properly inspect it.

Despite this, I went ahead because the car was the exact spec I wanted and I needed a vehicle quickly. In hindsight, I should have walked away.

On collection day at Blackburn, the car was presented with a number of obvious issues. The front grille was hanging off, there were deep scratches down the side, the rear heating wasn’t working, and the headlights had condensation in them. I did not take the car away at that point and was told these issues would be resolved.

A few weeks later, I travelled back to collect the car, only to find that some issues were still present and a new scratch had appeared. By this point, I needed the vehicle, so I reluctantly took it.

After driving the car away, I noticed it was pulling significantly to the left. I reported this straight away and had to arrange for it to be fixed myself, although Hippo did later refund the cost. To me, this reinforced the wider issue: the car had not been properly checked or prepared before handover.

There was also a DPF issue. Hippo’s position was that this only became an issue after I owned the car, but I have paperwork showing that a DPF issue had already been recorded/discussed in relation to the vehicle. This added further concern around the preparation and quality control of the car before sale.

The biggest issue has been the headlight. Hippo later collected the car for over a week and a half to address the condensation. When it came back, it was clear the headlight had not been replaced. It appeared to have been opened, dried out and resealed. In the process, the main top connector/mounting point on the headlight had been snapped and repaired with a plastic repair compound/putty. The front bumper had also been refitted without the parking sensors being recalibrated properly.

A third-party engineer has since confirmed to me that, while the headlight repair may be technically acceptable, it is a poor fix and not something he would allow to leave his own garage.
I am now left with a poorly repaired headlight and a parking sensor issue. Hippo’s response has essentially been: case closed.

The salesperson told me they sell around 1,000 cars a month. Based on my experience, that seems to be part of the problem. The process felt rushed, the preparation was poor, and the vehicle was not handed over to the standard I would expect from a dealer selling higher-value cars.

Overall, I would not buy from Hippo again and would strongly caution others before doing so. The car may have been the right spec, but the experience, preparation, quality control and aftersales support have been very disappointing.

It was simple process very pleased

Exceptional and efficient service, and a big shout out to Essa.

Kayleigh who I dealt with was knowledgeable, helpful and very efficient. I got exactly what I asked for within my budget. Would recommend using Hippo.

Hippo came through for me when I had difficulties getting finance.

Fast and efficient customer service from catalina was amazing thanks again

Alexandra humpries was fantastic and great customer service.

Zac was brilliant from start to finish, made the whole process easy and explained everything, nothing was too much trouble. Managed to get the whole process done and my new car delivered within a week of contacting them. Thanks again Zac

Overall very good

Nice and friendly people

Outstanding service from the phone call to In person in the showroom

Brill didn't take me long to get car within week

Everything went as well as I could have imagined highly recommend