from day one they have made everything stress free and communication was amazing. a big thankyou to connor for making everything stress free and explaining each step thoroughly as it was my first car... Toon meer
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Lees wat reviewers zeggen
I had a lovely man called jacob phoned when he said he would sorted everything for me I really appreciated the time and got me the best deal talked me through everything and handled it all
Bedrijf heeft geantwoord
Zac was brilliant from start to finish, made the whole process easy and explained everything, nothing was too much trouble. Managed to get the whole process done and my new car delivered within a week... Toon meer
Bedrijf heeft geantwoord
Really helpful and communicative! Will always go to Hippo I expect now as it was so simple ! They handles everything
Bedrijfsgegevens
Geschreven door het bedrijf
The hassle-free way to find and finance your next car. We are bad credit and zero deposit specialists with nationwide delivery available. Get a decision in minutes with no impact to your credit score. Hippo Finance provide hundreds of customers every month with a simple car finance and vehicle package. Traditional car finance is complicated and we want to make buying a new car simple! Hippo Finance is the very best in car and van finance solutions for those with good or bad credit.
Contactgegevens
Trident Park, Trident Way, Blackburn, Lancashire BB1 3NU, Lancashire, Verenigd Koninkrijk
- 01254956777
- info@hippofinance.co.uk
- hippomotorfinance.co.uk
4,6
Uitstekend
1K reviews
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Spoke with account manager Ryan who…
Spoke with account manager Ryan who helped me through the process of my purchase. Ryan was more than helpful. The quality is his customer service is amazing. Thank you.
19 augustus 2026
Antwoord van Hippo Motor Finance
Hi Natalie,
Thank you for your fantastic feedback. We’re delighted to hear Ryan provided such amazing customer service and was so helpful throughout the purchase process. We’ll be sure to pass on your kind words to Ryan. We truly appreciate your support.
Team Hippo
Antwoord van Hippo Motor Finance
Hi Kirstie,
Thank you for your fantastic feedback. We’re delighted to hear you found our team so helpful, quick, and efficient throughout your experience. We truly appreciate your kind words and support.
Team Hippo
Smooth process
I had a lovely experience buying from Hippo. I had Rebecca Newsham who helped and she was brilliant. The whole buying process was quick and smooth. Delivery guy Mohammed was lovely and showed me all the controls. Only slight gripe is no user manual/book pack was with the car so I can’t see service history etc but not the end of the world!
13 augustus 2026
Antwoord van Hippo Motor Finance
Hi Nicole,
Thank you for your lovely feedback. We’re delighted to hear Rebecca provided such brilliant support and made the buying process quick and smooth. It’s also great to know Mohammed was so friendly and took the time to show you all the controls during delivery.
We’re sorry to hear the user manual and book pack were not included with the car. We appreciate you mentioning this and will take your feedback on board. We’re pleased this didn’t take away from your overall experience, and we truly appreciate your kind words and support.
Team Hippo
Super easy from beginning to end.
Finding the right car, getting the finance and getting all paperwork signed of was such a breeze, highly recommend. Staff were friendly and knowledgeable.
15 augustus 2026
Antwoord van Hippo Motor Finance
Hi Nejdet,
Thank you for your fantastic feedback. We’re delighted to hear you found the process of finding the right car, arranging finance, and completing the paperwork so easy. It’s great to know our team were friendly and knowledgeable throughout. We truly appreciate your recommendation and support.
Team Hippo
Antwoord van Hippo Motor Finance
Hi,
Thank you for your feedback. We’re delighted to hear the team made part-exchanging your car and collecting your new one easy and straightforward. We truly appreciate your kind words and support.
Team Hippo
Waste of time.
Waste of time.
UDATE:
What a shame that you have replied yet tried to get my review taken down. Poor company.
9 augustus 2026
Review zonder uitnodiging
Antwoord van Hippo Motor Finance
Hi Robert,
As promised, we contacted you directly to better understand the concerns behind your review and to give you the opportunity to provide further context.
Our purpose in reaching out was to understand your experience and respond to the issues you had raised, not to ask you to change your review.
Unfortunately, the call ended before we were able to discuss everything fully, but your feedback has been shared with the relevant teams internally.
We appreciate you taking the time to speak with us and wish you all the best going forward.
Chris - Customer Experience Manager
The staff member who helped me…
The staff member who helped me throughout was great, polite and very helpful. Kept informed of each step.
8 augustus 2026
Antwoord van Hippo Motor Finance
Hi Joan,
Thank you for your feedback. We’re delighted to hear you received such polite and helpful service and were kept informed throughout each step of the process. We truly appreciate your kind words and support.
Team Hippo
Great Service
I've had a great experience with Hippo Leasing so far.
Michael's communication has been excellent from the initial enquiry through to placing my order. He took the time to understand exactly what I was looking for and sourced the perfect vehicle at a great price.
He has been responsive, knowledgeable and kept me informed throughout the search and ordering process, making everything straightforward and hassle-free.
I'm looking forward to taking delivery of the car in October, and based on my experience so far, I wouldn't hesitate to recommend Michael to anyone looking for a new lease vehicle.
6 augustus 2026
Antwoord van Hippo Motor Finance
Hi Donna,
Thank you for your fantastic feedback. We’re delighted to hear Michael has provided excellent communication and support from your initial enquiry through to placing your order. It’s great to know he took the time to understand exactly what you were looking for, found the perfect vehicle at a great price, and made the whole process straightforward and hassle-free. We hope you enjoy your new car when it arrives in October, and we truly appreciate your recommendation and support.
Team Hippo
Stress free and prompt service from…
Stress free and prompt service from Alex from start to finish. Very polite and most helpful.
6 augustus 2026
Antwoord van Hippo Motor Finance
Hi David,
Thank you for your wonderful feedback. We’re delighted to hear Alex provided a stress-free and prompt service from start to finish. It’s great to know he was polite and so helpful throughout your experience. We truly appreciate your kind words and support.
Team Hippo
Rehan went through everything with me…
Rehan went through everything with me really enjoyed it will buy my new car from hippo again!!!
31 juli 2026
Antwoord van Hippo Motor Finance
Hi Ana,
Thank you for your fantastic feedback. We’re delighted to hear Rehan took the time to go through everything with you and made the experience so enjoyable. It’s wonderful to know you’ll be choosing Hippo again for your next car. We truly appreciate your kind words and support.
Team Hippo
I wouldn’t recommend HIPPO due to the financial company they use
I wouldn’t recommend HIPPO due to the Financial Services they use and based on my experience.
We asked to move our payment date to the last day of the month, which we believed had been agreed during a phone call. We have consistently made our payments on that agreed date, yet we continue to receive arrears letters every month.
Following a formal complaint, their final response was simply that they cannot change the contractual payment date by more than 15 days and that the arrears letters are a regulatory requirement because the payment is received after the contractual due date. They have refused to uphold the complaint or offer any practical solution.
It’s incredibly frustrating to receive repeated arrears notices when payments are being made consistently and, as they themselves confirmed, they are not being reported as late to the credit reference agencies because they are received within the relevant timeframe.
The whole experience has been disappointing. Rather than trying to resolve the issue, they have relied on policy and left us receiving unnecessary correspondence month after month. We are very unhappy with the outcome and expected much better customer service.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Hippo Motor Finance
Hi Joanne,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been left disappointed by your experience, particularly around the payment date and the correspondence you have continued to receive.
We have reviewed the information currently available to us, but unfortunately we have been unable to identify any record confirming that a revised contractual payment date was agreed by Hippo. We understand how frustrating it can be to receive arrears correspondence when you have been making your payments consistently on the date you believed had been agreed.
We have tried to contact you directly to better understand what happened and to see whether there is anything further we can do to assist, but unfortunately we have not yet been able to reach you. We have also followed up with an email.
We would genuinely welcome the opportunity to look into this further with you and ensure that we have considered all of the relevant information. If you would like us to assist, please contact our Customer Experience Team at customercare@hippomotorgroup.co.uk, providing your full name and vehicle or agreement details so that we can locate the relevant records.
We’re sorry again that your experience has not met the standard we aim to provide, and we hope to have the opportunity to assist you further.
Thanks - Team Hippo
Antwoord van Hippo Motor Finance
Hi David,
Thank you for your feedback. We’re delighted to hear you found the process easy, upfront, and honest. We truly appreciate your kind words and support.
Team Hippo
Very good customer service
Very good customer service. Gareth was very helpful and competent. May the experience very easy and I felt very well informed of the process
1 augustus 2026
Antwoord van Hippo Motor Finance
Hi Rebecca,
Thank you for your wonderful feedback. We’re delighted to hear Gareth provided such helpful and professional service, making the whole experience easy and keeping you well informed throughout the process. We truly appreciate your kind words and support.
Team Hippo
Absolutely amazing experience the…
Absolutely amazing experience the easiest I’ve ever dealt with! Johnny was amazing explained everything super kind and considerate to my needs as a family with autism and adhd. Best of all there was no pressure ability to decide what’s best for me and my family no mithering and able to text where possible which is fab for me as I hate phone calls! Wish every company was like this!! 5 stars
30 juli 2026
Antwoord van Hippo Motor Finance
Hi Rebecca,
Thank you for your incredible feedback. We’re delighted to hear you had such an amazing experience with us. It’s wonderful to know Johnny took the time to explain everything clearly, supported your family’s needs with kindness and understanding, and provided a pressure-free experience that worked for you. We’re especially pleased that communicating by text made the process more comfortable. Your recommendation and kind words mean a great deal to us. Thank you for your support.
Team Hippo
Kayleigh was excellent from start to…
Kayleigh was excellent from start to finish, listened to what I needed, met budget needs & communicated clearly.
23 juli 2026
Antwoord van Hippo Motor Finance
Hi Dawn,
Thank you for your wonderful feedback. We’re delighted to hear Kayleigh provided excellent support from start to finish, listened to your needs, and helped find the right option within your budget. We truly appreciate your kind words and support.
Team Hippo
A huge thank you to this amazing…
A huge thank you to this amazing company especially to Connor, very professional, helpful,kind and supportive,
17 juli 2026
Antwoord van Hippo Motor Finance
Hi Jane,
Thank you for your wonderful feedback. We’re delighted to hear Connor provided such professional, helpful, kind, and supportive service. We’ll be sure to pass on your kind words. Thank you for your support.
Team Hippo
Outstanding service
An outstanding effort from the team at hippo from choosing a car to driving away in just a few hours. Great service fantastic and very informative communication special mention to Thomas Beeres at the Blackburn office and Raphael in Peterborough who handed over my vehicle. 5 star service from start to finish highly reccomended.
19 juli 2026
Antwoord van Hippo Motor Finance
Hi Jason,
Thank you for your fantastic feedback. We’re delighted to hear you had such a smooth experience from choosing your car to driving away the same day. It’s wonderful to know Thomas Beeres and Raphael provided informative, professional service throughout. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.
Team Hippo
Essa was a great help in all ways…
Essa was a great help in all ways couldn't do enough for me went out of his way in ever from very helpfull man
18 juli 2026
Antwoord van Hippo Motor Finance
Hi Ron,
Thank you for your wonderful feedback. We’re delighted to hear Essa provided such helpful support and went above and beyond to assist you throughout the process. We’ll be sure to pass on your kind words to him. We truly appreciate your support.
Team Hippo
Ruby and Josh were brilliant with there…
Ruby and Josh were brilliant with there communication the whole way though the process
18 juli 2026
Antwoord van Hippo Motor Finance
Hi Ben,
Thank you for your feedback. We’re delighted to hear Ruby and Josh provided brilliant communication and kept you supported throughout the process. We truly appreciate your kind words and support.
Team Hippo
Interaction between me and Hippo has…
Interaction between me and Hippo has been exceptional. They found the car I wanted. Rebecca Palmieri was really helpful. Fine, that’s her job, but it was done in style.
17 juli 2026
Antwoord van Hippo Motor Finance
Hi Peter,
Thank you for your wonderful feedback. We’re delighted to hear your experience with Hippo has been exceptional and that we were able to find the car you wanted. It’s fantastic to know Rebecca Palmieri provided such helpful service and made the experience stand out. We’ll be sure to pass on your kind words. Thank you for your support.
Team Hippo
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