HitsmobileReviews 

The company charged me for a subscription that wasn't even in use, then they came back for it and now they claim that I had that refunded amount unpaid. Very confusing answers and answers change. Customer service is substandard. In addition, the subscription cannot be terminated except by sending them a signed form, which they send in pdf format. That is, the form must first be printed out and then scanned for them. Don't take a subscription through them!

Peor imposible. He contratado una línea móvil online. En la página final me salió un mensaje de que mi solicitud se tramitará por el equipo de Hits. Sin embargo, no me llegó ningún correo ni ningún mensaje. A fecha de hoy nada. El equipo de atención al cliente no tiene ni idea. Conclusión: no recomendable.

For months this company emailed me bills in someone else’s name. They then refused to cancel my contract, demanding paperwork from me which I do not have. Do not use them.

Le doy una estrella porque no se le puede dar menos pero fatal está compañía me di un alta nueva de contrato y me llega todo bien y a los dos días me llaman gente desconocida preguntando por personas y diciendo que mi número el que me asignaron hits le pertenece a otra persona más y a un bar de hecho cuando yo llamaba a familiares y a amigos míos les salían a ellos como que yo los llamabas de un bar y encima llamo a atención al cliente y cero soluciones pues me tocará denunciar ya que ellos no hacen nada la peor compañía del mundo recomendación 0

Further to my previous review I still can’t get rid of Hits Mobile demanding yet more money. I cancelled my account at the end of October due to their terrible customer service and being unable to access my account. I still had to pay a small fee allegedly for services used in November. I have now received an email which clearly states it is for December. On querying this it is a fee they are charging for cancelling my account. Taking out an account with these money grabbing cowboys was a big mistake.

Yes really terrible customer service. If you have a problem while travelling or whatever it's going to be a headache.

I am giving this a 1 star as zero stars are not allowed.
I have a phone which isnt registered on any network (previously) its was on HITS.
This no longer shows in my HITS profile but HITS now Xfera still take payments. Nobody is listening to me (for months) so l have started returning payments to attract attention.
Since Xfera have taken over this company the customer service is worse than bad.
Dealing with them is a head banging experience.
I have twice asked for a complaint form which is a legal requirement but nothing has been sent to me. ☆l have now been told they don't have complaint forms. So its now time to contact The Secretary of State of Telecommunications☆

Hits increased monthly costs from €4.90/month to €6.90 (with a data increase) and that of International calls from approximately €2/hour to almost €12/hour. They made these changes without directly informing customers by email. Hits hid this huge increase within their May invoice. Hits then stopped access to your online account about June 2023 and all previous invoices including the May invoice. (You were meant to know that you were to register as a new user). If you had the old App, again access was stopped (you were supposed to know that you had to download the "new" Hits App and register as a new customer). If Hits had any integrity, they would have issued an email to customers detailing all the increased charges together with clear instruction on how to retain access to your account (new log in and App).

As everyone is stating, their Customer "Service" is anything but!

Needless to say Hits will rightly lose a huge number of previously loyal customers.

Awful customer service. When you phone them they they do not listen, you email them they dont reply. They increased my monthly payments without informing me, took additional payments with no explanations, and when I changed companies they made it very difficult.

Servicio nefasto. Estafadores. Cobran de más, incluso móviles y fibra que no estan en mi cuenta. No solucionan nada cuando llamas. Nadie contesta ni hace nada cuando reclamas por mail. Y las "personas-robot" que te contestan en atención al cliente, ni solucionan nada ni atienden bien, solo repiten las mismas frases que vienen a decir: esto es lo que hay, paga y no te quejes que me molestas. Desde que cambiaron, no funciona el internet, no tengo cobertura con el móvil. Solo saben cobrar de más todos los meses, y no devuelven el dinero.

muy mala atencion al cliente!!! el 20 de junio, pedí 3 tarjetas SIM para los relojes de los niños, no me gustó el servicio; El 17 de julio me puse en contacto con ellos a través de whatsapp para cancelar la suscripción, después de un tiempo, respondieron que necesito enviarles un correo electrónico solicitando el formulario de cancelación. hizo eso, recibió la respuesta con solo los requisitos básicos de cancelación. Les envié la información por correo electrónico, no hubo respuesta durante 24 horas, volví a ese momento, respondí que es el formulario incorrecto y necesito solicitarlo nuevamente. mientras siguen cobrando por sus servicios.

Hitsmobile took the decision to transfer mobile service to Masmovil (within the same group).

My line was transferred before a new SIM was provided, so I lost service and credit balance.

Their customer service people treated me with complete contempt and refused to help restore service or reimburse me.

Tengo dos líneas que alimentan dos centrales de alarma cada una. Llevo más de 10 días sin una de mis líneas ya que se recargó por dos veces la línea y el sistema no reconoce la recarga. He puesto una reclamación telefónica y se lavan las manos. NADA RECOMENDABLE!!