HM Chairs Reviews 

Prompt delivery and very happy with the chair, which was as described and fairly priced.

Lovely chair and lovely to sit in watching tv or reading. Big plus our Dachshund does not bother me because he wants more room to stretch out.

Great service, great product.

Bought a refurbished chair. Arrived promptly. When there was a very minor issue Adam from customer services responded extremely quickly and was very helpful. Would definitely recommend

As always, great service! Thank you.

Best customer support ive ever had. Delivery drivers were helpful and brought it into the house and even offered to help me carey it up my stairs.

I couldnt have asked for a better phone experience when processing my order.

Came ontime exactly as they said.

HmAeron came in an amazing near new condition (1 scuff that doesnt need attention, and basic wear and tear like under seat padding needing replaced) The chair's is working wonders for my back :))

Praise were praise is due, thank you 10/10

Very pleased with my chair and Adam was very helpful with guidance and assistance setting it up. Definitely recommend buying from HM Chairs, delivery was exactly as scheduled. Many thanks ...

Chair dispatched within the promised time period, delivered by DPD at the time they promised and chair looks absolutely brand new and is super comfortable.

Chair arrived in a timely fashion and in great condition

Great customer care. I needed help to install a gas lift to replace a broken one and Adam helped me by answering my emails. Thanks Adam!

I recently purchased a refurbished Mirra chair from HM Chairs. There were a few initial hiccups with delivery and a minor issue with the chair, but the support from Adam was genuinely exceptional. He handled everything professionally, responded quickly to both emails and calls, and arranged a replacement without any hassle. Really appreciate the level of service. Thank you.

Delivered on time. As described. Happy. Will use again.

Bought the replacement arm pads for the Humanscale Liberty chair. Arrived in time, decent quality (not as soft as original but pretty good), and fit very well. Basically nothing to complain about in terms of delivery and service. Only time and use would tell whether the quality of item is also good.

Had Herman Miller Aeron Lumbar on 15 July, sent picture and video to show the issue, had it repaired, and eventually delivered on 05 Aug through 40 emails and few calls in the process. The first one was faulty and the repaired arrived without assembled so had to assemble it and managed to adjust up/down pressure with the help of YouTube. DPD experience for return and delivery was not pleasant either. 50/50 if I would have buy one next time.

Update: since not able to reply: For clarity, I live in London and I'm not Chinese.

Update: The initial reply from HM Chairs claimed that the delay was partly because of some communications were written Chinese and that's now edited and removed. Just for full context but not the edited.

For transparency:
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Chair arrived in perfect state and quickly

Bought an HM Aeron Remaster with them and it looked brand new. I recommend them!

Chair came it was damaged and had screws showing fon underside of chair. Not what I thought from the pictures

I would highly recommend HM Chairs. I ordered an Aeron and it arrived quickly. The chair itself was it great condition. I few marks but very light. It practically looks brand new. Support was quick to respond when I got slightly confused over a dispatch email (the fault was on me, not on HM Chairs). I wouldn’t think twice about ordering something again.

I had a positive experience purchasing through HM Chairs - Adam was helpful and responded quickly when I contacted him with a few questions prior to ordering. He also offered me a discount when I found the same product available for less money elsewhere. The chair arrived very quickly and is in good (used) condition, with its original HM warranty sticker still in place. The only issue I had was with its delivery, but that was down to the DPD driver, rather than HM Chairs.

Excellent quality Atlas headrest for my Herman Miller chair, speedy delivery reasonable price

It was easy to order. The chair came well packaged. I contacted their customer service late in the evening and received a reply first thing in the morning. All in all, the chair was a really good price and my experience has been a good one. Happy to buy from them again.