Holden Group Reviews 1.256

I phoned to explain that my car had broken down and Lisa took all the information and passed it on to the workshop. She phoned back and arranged for me to leave the car at Holden Renault.
She was extremely helpful and efficient… thank you, Lisa.

Ron Eskdale was able to get my particulars on screen nice and quickly and found me a spot in the timeframe that I preferred; he also left a couple of notes for what I would like to do when I get there.

Phoned in and had a long wait but eventually asked to leave a message. Ron Eskdale got back to me as promised and helped me book my car for its service with professionalism and politeness. Always happy to deal with this branch - their customer service has always been great - thank you!

Very helpful, friendly staff, very good experience

Lisa was very helpful and explained everything very well. Thank you.

Booking our Volvo in for its first service today was a very easy process and was made even easier with the help of Lisa Henry Customer Care hub advisor. Who answered all our questions in great detail.

I rang to book our car in for an MOT, the lady I spoke to - Lisa Henry was very helpful and lovely to talk to, car was booked in with no problems.

I rang to add a service to a repair job that was booked in and Mathew was very helpful in doing this

A friendly efficient knowledgeable call. Straight forward booking.

Great Service Team - from booking, checking in and servicing I have been so impressed with the full team at Kia Norwich. Great communication while my car was serviced, videos and a polite call explaining issues found that required resolution. All completed on time and in budget. Great job guys and thanks.

A telephone call to Holden Norwich to arrange a three year service and MoT was dealt with efficiently & in a friendly manner by Ron Eskdale. He quickly confirmed that this was covered by the service package I had purchased previously so the costs were covered. He mentioned additional options that were available at the three year point but there was no hard sell for these. A date was arranged and this was then quickly confirmed by both email & text.

Samantha Fuller was most efficient and helpful and pleasant.

Had a problem with our Volvo and was given excellent service and advice from Matthew Buttle. He was extremely helpful and efficient and our problem was sorted by Volvo Assist in no time. Would highly recommend.

I’ve been a customer with Holden Renault for at least thirty years. As always Lisa’s kindness and professionalism when I booked in for my next service was exemplary. Thank you

I had an unexpected call on Saturday
morning in reply to my email and Lisa was most helpful and efficient in booking our service and mot. A very pleasing and prompt experience. Thank you Lisa.

Lisa Henry was absolutely the 💯 best telephone bookings advisor I have ever spoken to. She was calm, patient and knowledgeable as well as super friendly. I was being repeatedly an absolute idiot and yet she never once made me feel so!! Seriously I would almost stay with Volvo because of her alone!! 😅🤣

The usual efficient and friendly service when booking my annual service and MOT with Ron Eskdale

Great experience with the Team. 1st Service and MOT booked in, walked through the process, lots of dates available within my criteria. So far no issues.

Samantha called to make arrangements for my Volvo to be serviced and to have a mot. She was very professional, polite and friendly.
Jon

Very friendly and helpful