I booked with them before and it was fine. This time around I booked and had to cancel because of a death in my family. It’s going on three weeks now and I still haven’t received my refund. They been... Toon meer
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Lees wat reviewers zeggen
Rented 2 houses for a weekend vacation only to end up using one of them. A/C did not work, the showers and sinks would sometimes run dirty murky water, we had to boil for clean drinkable water. contac... Toon meer
Yo, gotta give major props to HolidayKeepers for sorting us out with the Pool & Jacuzzi Mansion in Poconos. Weekend with the fam was off the charts! Oh, and get this – we left our iPad behind like dum... Toon meer
Wish I can give them a zero rating. These folks are scam artists. Please check their profiles online prior to reserving. We stayed in their 10BR house in Tobyhanna,PA. Besides the place being dirty... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Holiday Keepers is a fast-growing holiday rental platform offering stunning destination properties for those looking for a getaway in the US. We provide facilities and amenities to travellers looking for accommodation options beyond traditional hotel rooms/ holiday properties. Holiday Keepers are present in the holiday hotspots across the US. We ensure that all the guests are pampered with good hospitality, cosy rooms and a tranquil experience.
Contactgegevens
Keepers Holdings Inc. PO Box 850 Blakeslee PA, 18610, Blakeslee Pennsylvania, Verenigde Staten
- 609 608 6262
- care@holidaykeepers.com
- holidaykeepers.com
2,0
Slecht
49 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing House
We rented their castle in blakeslee and the house is so spacious. We had a party and enjoyed staying at their place. They were a great host. Hope to come back again in the summers. Cheers!!
13 april 2022
Review zonder uitnodiging
Stolen security deposit
After the trip the estate manager accused of us of breaking a bed so now they won’t give us our $500 dollar security deposit back. They said they were going to show us photos of the broken bed but haven’t ever gotten back to us about the security deposit so I’m guessing they are just trying to keep it.
12 april 2022
Review zonder uitnodiging
Antwoord van HolidayKeepers
Hi Jhoan,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
I apologize on behalf of everyone at Holidaykeepers for not sending the broken bed images right away to you. Please know that your situation was an exception, and it's a rare incidence and needs attention. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past, but you need to understand that repairing or replacing a broken bed will cost a lot of money and effort in a region like Poconos, PA. We'll always tell all our guests to maintain the house and not break anything because we know it will take a lot of time to fix or replace things, and most importantly, we cannot give a bad experience to our next coming guest.
We've mentioned in the terms if anything gets damaged, then money will get deducted from the Security deposit. Even though it will cost more than 500$ to replace the bed you broke, we're still considering this a loss for the company. You need to understand, Jhoan, we're putting our best efforts to make our customers happy and satisfied, but there are situations like yours where we've to take action like this. We're attaching the broken bed image for reference.
https://drive.google.com/file/d/1OJ3BN1vdPTKIgQZ-16ib5hluKuPjlEeA/view?usp=sharing
However, you're a valuable customer to us, and we respect you as a customer; that's why we're offering 10% off on your next visit. You can reach our website to claim the offer. If you can also message or call us at +1 609 608 6262. Until then, please accept my sincerest apologies for taking this strict action.
Thank you,
Team HolidayKeepers.
Their villa in Plains is amazing
Their villa in Plains is amazing. It has a personal lake, waterfall, tennis court, swimming pool, and so many indoor games. It’s a huge property and my family and I thoroughly enjoyed ourselves. They were a very good host. Would definitely come back for a vacation there
8 april 2022
Review zonder uitnodiging
Love it!
The perfect place for a lot of people! Private, big kitchen & the indoor pool is so fun. So many rooms to use & location is great!
7 april 2022
Review zonder uitnodiging
WOW What a Place!
WOW! This place is amazing! Indoor pool, Steam room and Jacuzzi! Large mansion with great views, Barn and a lake. We had a great time here and it fits so many people! You can have a wedding here for sure. Local to just about anything you need. This mansion is clean and ready when you get there and fully stocked with all kitchen supplies and linens. There’s even a big game room in the garage and a pool table in the house! The garage is packed with run stuff to do, even a line of bicycles. I can’t wait to return again!
7 april 2022
Review zonder uitnodiging
Antwoord van HolidayKeepers
It was our pleasure hosting you!
had a great time in this beautiful…
had a great time in this beautiful mansion , the pool area was so fun,the view was amazing, so many pretty rooms to sleep in, clean comfortable, there’s even a washer n dryer, would definitely stay here again with my family, ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
7 april 2022
Review zonder uitnodiging
Booked a vacation home for my daughter…
Booked a vacation home for my daughter after prom party. Shawn helped me in finding a house for a group of 18.
30 maart 2022
Review zonder uitnodiging
Place was nice and luxury It felt like…
Place was nice and luxury It felt like we had a whole hotel to ourselves We really enjoyed the Indoor hot tud and pool
13 februari 2022
Review zonder uitnodiging
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